Senna
Feb 25, 2021
Easy, COVID conscious move in!
My apartment flooded badly during the recent winter storm leaving me with no place to live and needing a place to store the belongings I could salvage very quickly. I was able to book online and get into a unit almost immediately!
Recommended: Yes
Jessica Kent
Dec 01, 2020
Not perfect but not bad
This is my first time using a storage company. My experience has been fine so far but it hasn't been a month yet.
The things that stood out to me that i like is the manager of the storage facility had my best interest in mind when he showed me another unit than the one i reserved and i was very pleased. I liked the tour he gave me with instructions.
What i didn't like was the amount of phone calls i got after i made the online reservation even after i informed him each time i was moving from another state and would not know the exact time of day I'd be there. I also didn't like being told insurance is a requirement after we were half way into finishing up. I also do not like the projection of prices going up.
Overall i give it 4 stars because it's not perfect but it's not horrible.
Recommended: Yes
Leo Sparks
Oct 26, 2020
I love the how easy and accessible it...
I love the how easy and accessible it is to store your belongings and how clean it is and secure not to say the least the manager was very pleasant
Recommended: Yes
William Sung Hong
May 04, 2020
Everything was fine until I got a phone...
I got a phone call on Sunday morning (May 3) from the storage that I have a contract with. The caller was telling me that I owe you a late fee despite having only using the storage for 5 days. I told her I didn't know what she was referring to, because I had a contract on Apr 28 and I paid in full and had a receipt. Then she told me she didn't know what was going on and told me that I still may face charges of the pro-rated rental fee. I told her I would be out of the storage before one month contract expires, and I already told the guy on the contract day. But she didn't seem to care and told me that contact the guy on Tuesday (5/5).
Then why the hell was she calling me on Sunday morning, and screw my weekend. She didn't apologize for her mistake, and put her fault to someone else.
I am really disappointed.
Recommended: No
M&D
Dec 12, 2019
Really convenient and efficient location!
Had a great experience renting a storage unit at the W Hwy 290 location in Austin. Amelia was great! Called me immediately upon reservation submission, provided a few good tips about the process and was really efficient with our time. We looked at a location close to downtown and it was just too crowded and cramped for the movers. This location is much better suited for large trailers that carry multiple households of property. Overall very happy with the rental process.
Recommended: Yes
Molly Woodard
Sep 30, 2019
Great staff
Great staff, very clean, safe. Have recommended to friends for years. Can't go wrong with this spot. ??
Recommended: Yes
Randy Keeney
Dec 18, 2018
Sign up and move in was as smooth and...
Sign up and move in was as smooth and as quick of a process as possible. Could not have been better or easier.
Recommended: Yes
Jim Gleason
Nov 01, 2018
Jesse was very helpful!
Jesse was very helpful! He helped me with sizeing a space and showed me a couple of units. He explained how to make an online reservation, which I did. The unit was clean. He was friendly and courteous. He did a great job!
Recommended: Yes
Huy Nguyen
Jun 15, 2017
VERY HAPPY with the service and options made available to me. I worked directly with Jesse and he was very welcoming, friendly, and professional from the get-go. The facility is clean, well-maintained, and suited my needs well. I contacted many storage places in Austin and to be candid, aside from equal or on par amenities, it's the customer service rendered by the staff that made the difference. I'll be back again should the need arise and if you happen to run into Jesse on your visit, you will more than likely be well taken care of!
Recommended: Yes
John Lindsley
May 13, 2017
We recently rented a unit at this location. The staff is excellent and the facility is clean, and easy to access. We could not be more pleased.
Recommended: Yes
Joshua Ruiz
May 11, 2017
The Manager Jesse Was Very Helpful and Gave All the Info With No Suprises.Great Move In Deal and a Great Location
Recommended: Yes
Richard Dalton
Mar 28, 2017
Clean, Helpful and Friendly! It seems every time I'm moving things in and out of storage, the facilities are VERY clean. The customer service is outstanding. I believe her name is Kim. She was sweeping the front drive as I arrived. I was off loading quite a bit of furniture when, to my surprise, Kim brought me a rolling cart. It's the small things like that, it does make a difference. The facility is first rate... I hope they have these in Atlanta!
Recommended: Yes
Dom
Mar 28, 2017
Consistent Quality Service
I have rented storage space from public storage on multiple occasions even iin different states, and have received consistent quality customer service each time. I have also felt my belongings are safe and secure with no problems. I will continue to rent storage space with Public Storage for all my storage needs in the future.
Recommended: Yes
KhushATX
Jan 30, 2017
I really like the location of this store. Also appreciate the customer service of the staff member. They are very helpful!!
Recommended: Yes
David Jimenez
Nov 16, 2014
Good service, good facilities
Your manager was extremely well versed with relaying the services and the whats and whats not of the facility.....en tote, I was/am very satisfied.
Recommended: Yes
