Shayne McGuire
Apr 22, 2024
Good service at the front
Helpful switch from a unit that didn't work for me to one that did.
Recommended: Yes
Richard
Dec 20, 2023
Easy application; safe facility
Lot of reminder calls, overall good
Recommended: Yes
Jasmine Kelley
Dec 18, 2023
Quick and easy to get my keys and Storage locker
Sparefoot itself was great because I could compare location and pricing of multiple units at various facilities to find the best fit for my needs. As for Public Storage, the price is very reasonable for a 10x10 climate controlled unit ($72 a month). The instructions were clear on what I needed to do to get my unit, lock, and keys. My only real complaint is that the facility map sent in the email was small and hard to read, so actually finding my unit took an extra 2 or so minutes than it otherwise would have. Otherwise, great experience and glad to have jumped on the unit while deals were going on.
Recommended: Yes
Diana
Jul 07, 2023
Great location
Good location, good pricing and good sized unit
Recommended: Yes
Jana La Brasca
Apr 29, 2023
Easy process, a little trickier to find the unit itself, helpful staff
eRental process was seamless, staff onsite was friendly and helpful
Recommended: Yes
MH
Feb 27, 2023
Great rate
Excellent rate on well-maintained climate controlled space.
Recommended: Yes
Eric Rousseau
Feb 21, 2023
Easy!
Great customer service and seamless hassle free move in
Recommended: Yes
Liz
Nov 23, 2022
Awesome experience!!
Couldn't have done better.. absolutely great!
Recommended: Yes
Laurie Drucker
Oct 25, 2022
Great place!
The app makes reserving and moving in a breeze! Highly recommend this place.
Recommended: Yes
Surjith
Oct 25, 2022
Good place
Pretty good place. Climate controlled units were clean. I wish they had more trolleys
Recommended: Yes
Troy
Sep 11, 2022
Good and secure storage for a good price, not the easiest move-in
The facility is adequately secured and the amount of space I got for the money I paid was really pretty good. No issues with the appearance.
When we got there, I did not see any staff or much information on signs about where things were. Also, the only cart was chained up, which made things a bit more difficult.
No issues once I got my heavy items to the space. Everything was ready, and I was able to lock up and go.
Recommended: Yes
Kiipp33
Mar 08, 2022
Great Space… could use some tlc
Great space… parked my full size 2019 Ram w lots of space to add my things… unfortunately I did have to buy light bulbs.
Recommended: Yes
Heather
Feb 14, 2022
Excellent customer service
Gerald was extremely kind and gracious.
Recommended: Yes
Natasha Armstrong
Feb 01, 2022
Awesome
Everything went smooth рџ‘Њ.Customer service was excellent.All areas was clean and I appreciated that it came with a lock.
Recommended: Yes
Seth
Jan 20, 2022
Great customer service
The general manager was very kind and knowledgeable i plan to use this location on the future
Recommended: Yes
Steven Earl Oxley
Dec 30, 2021
My experience was most satisfactory
Great service that brought me maximum satisfaction. Nicole was awesome.
Recommended: Yes
Emery Goodman
Sep 18, 2021
Easy to reserve and contactless move in was smooth
Easy to reserve and contactless move in was smooth
Recommended: Yes
Desiree
Sep 17, 2021
Sons belongings while away
Very secure and easy to navigate in
Recommended: Yes
Recio
Sep 06, 2021
Straightforward, helpful staff
Elevators can be slow but overall reliable facility
Recommended: Yes
alan denman
Apr 21, 2021
Need to store stuff for a while .
Fits ok. easy to get into. location convenient
Recommended: Yes
Sarah
Apr 17, 2021
Amazing self service system for covid friendly storage.
The digital access points are amazing and make the process of using a storage unit so much easier than most storage units. The location is a excellent for me and the price is good for the size and location. The only thing that I didn’t love was the ceiling to the storage unit is open and it worries me that a rodent or something or someone could access it through the top of the unit.
Recommended: Yes
Miguel Arreola
Apr 12, 2021
Excellent Service
The staff at this facility were excellent - very friendly and helpful. The facility itself was clean and secure. I was very happy with my experience and would absolutely recommend to a friend.
Recommended: Yes
marlo major
Mar 12, 2021
Perfect and stress free
Management was patient and understanding. Provided personal assistance near closing time with no complaints. Very nice experience.
Recommended: Yes
Margot Vidal
Feb 09, 2021
Great experience
The experience to book and access the space was very easy. The location was clean and not busy when I went
Recommended: Yes
Atik Ercan
Jan 25, 2021
Great service
The agent provided a great service and moved into storage just in 5 minutes.
Recommended: Yes
Michael White
Dec 25, 2020
Online was so much better
Thank you for the ability to set this up on line. Sometimes I don’t have time to walk into an office to set things like this up.
Recommended: Yes
Dawn Gregory
Dec 24, 2020
Easy Peezy
Renting the storage space was an easy process. No contact- I paid on my phone, was texted the access code, then went straight to my storage! I would say very efficient and the woman that answered the phone was friendly.
Recommended: Yes
Catherine (Cat) Diederich
Nov 18, 2020
Clean and secure
Contactless entry is great! Very easy to move in.
Recommended: Yes
Patricia
Aug 04, 2020
Great place to go to!
Great place to go to! Recommend
Recommended: Yes
Brandon
Jul 13, 2020
Great storage
easy to move into, very cooperative staff
Recommended: Yes
Teresa
Jun 26, 2020
Clean
I hated your forced to fill out this written review
Recommended: Yes
Rebecca
Jun 04, 2020
Super nice people work here
Deborah is great! They were having some technical issues which slowed down the process, but we got it done with paper.
Recommended: Yes
Sandra Arroyo
Jun 01, 2020
Great customer service always friendly...
Great customer service always friendly staff
Recommended: Yes
Curtis Thames Jr.
May 29, 2020
I didn't know what to expect!
I didn't know what to expect, but the manager was very cordial and professional. He asked about my needs and what I was storing. He made sure I was getting the correct space that would support me. I have nothing but glowing comments about the service I received.
Recommended: Yes
Mark
May 18, 2020
Best deal but not perfect
The location isn't as great as you would think as it's difficult to get going back south. Many of the units have a sizeable step up into the unit. This helps prevent flooding into the unit but can make it more difficult to get larger items into it. Staff will address your concerns and give you honest information and opinions.
Recommended: Yes
B
May 02, 2020
Good price, outside storage in decent condition
Rented an outdoor space for vehicle storage, outdoor units are not insulated so they get very hot. Have seen the main security gate stuck in the open position a couple times. Staff was helpful.
Recommended: Yes
Helen
Apr 06, 2020
Public Storage experience
It is a bit off-putting that you make a reservation only to get there and find they don't have the unit size that you reserved that doesn't make sense to me but the gentleman at the original one which was very close to where I'm moving was able to find another one that was a bit farther but of course since it wasn't as convenient was probably close to half the price which will be a nice take away so the people that I dealt with at the new reservation facility because I immediately went and secured that but they were very nice to work with very helpful and just pleasant all around so looking forward to getting my stuff moved in
Recommended: Yes
Jack
Apr 03, 2020
Good storage, sketchy pricing practices
I understand it’s policy, but some forewarning on the $15 required insurance would have been nice. I thought I’d be paying $20/mo which was clearly advertised up until the point of payment, then the price is nearly doubled once I have my card out? I’m sure you can understand why it seems grifty
Recommended: Yes
Kat
Jan 16, 2020
Great service and easy to set-up
I reserved a 5x5 unit and went in the day I reserved it to set up the account and look at the space. The staff were great, especially Deborah who was the main one to help me out. The unit met my needs and expectations. Also best rate in town. I would recommend to others.
Recommended: Yes
Colin
Jan 15, 2020
Clean with friendly staff
Staff were friendly and helpful, great rates and seems very secure.
Recommended: Yes
Charles
Dec 28, 2019
Clean and organized!
Nice to have staff there on Christmas Eve!
Recommended: Yes
Ace
Dec 12, 2019
Very friendly staff
Very friendly staff, super helpful and nice space. Made a bad life situation more tolerable :)
Recommended: Yes
Amir Hosseini
Dec 05, 2019
All personnel are courteous and very...
All personnel are courteous and very professional - Gerald, the assistant manager did not hesitate to show me all available options and walked me trough the facility twice before explaining to me the paper works.
Recommended: Yes
byron dronkers
Aug 21, 2019
Facility seems to be in good shape
Facility seems to be in good shape. Deborah was top notch.
Recommended: Yes
Chantell Abouhamdan
Mar 12, 2019
This location has great rates
This location has great rates. I don't like that the carts are only available during office hours but I understand people may steal them if they are left out. I also don't like the fact that you have to pay insurance but it is what it is. The elevators can be a bit annoying, having to put a code in each time, but I do see that can help with the security of the place. Overall I am pleased with this storage facility.
Recommended: Yes
Aaron Ector
Mar 11, 2019
Staff is great rates are reasonable.i...
Staff is great rates are reasonable.i only wish that there was 24hour access
Recommended: Yes
Pounds
Mar 05, 2019
Easy access and affordability.
Easy access and affordability.
Recommended: Yes
Robert Munoz
Feb 20, 2019
PASSED ALL ON MY OWN CHECKLIST
PASSED ALL ON MY OWN CHECKLIST
Recommended: Yes
Seenappa Poola
Oct 29, 2018
Well informed and well managed storage...
Well informed and well managed storage near me
Recommended: Yes
Happiness
Oct 18, 2018
I have rented before from PS
I have rented before from PS. Very clean. great price options
Recommended: Yes
Tamika
Jul 26, 2018
The Public Storage staff was very friendly and helpful!
The Public Storage staff was very friendly and helpful! Made my transition in Austin just that much easier! :))
Recommended: Yes
Sydney Fischer
Jul 25, 2018
Great!
Great! Very respectful and helpful with making sure all boxes were checked.
Recommended: Yes
Mccoy, Devon Matthew
May 21, 2018
I've been with public storage before...
I've been with public storage before and had an excellent experience each time.
Recommended: Yes
David Webber
Apr 30, 2018
Accidentally cancelled reservation resolved.
There was an accident with our reservation and Public Storage was good about making it work.
Recommended: Yes
Susan Cole
Apr 30, 2018
Smooth checkout n professional staff.
Smooth checkout n professional staff.
Recommended: Yes
Kim Manthey
Jul 12, 2017
Gerald is amazing. Helpful kind and patient, even when I:ve forgot to bring my code with me.
Recommended: Yes
Chet H.
Jul 11, 2017
I arrived without notice one day
I arrived without notice one day, the staff was very accommodating and quickly got me registered and into my unit. A very professional operation, best price i found after checking 6 places, temperature controlled units, and security in place. All good.
Recommended: Yes
Bill Wimberley
Jun 17, 2017
Yes, the facility is clean and reasonably well maintained (units), however, the exit gate was broken recently and remained so for several days. The prices are high (in my opinion) and they are raised significantly at the end of every year. 4.5 years ago we rented a 10x20 for $109/mo. Today, it is $320/mo. That's a 300% increase in less than 5 years. So.....if you are renting for a short duration, the price may be OK, but be aware that your rent will go up significantly each year.
Recommended: Yes
Michael Oshea
May 31, 2017
personable people at the front desk
personable people at the front desk. Took time to show me the unit and even offered other options for me to consider. Very helpful and professional.
Recommended: Yes
Brianna Caughron
May 24, 2017
Awesome
Everything was awesome. They were super nice.
Recommended: Yes
Kim Mulka
May 10, 2017
Gerald is fantastic. He went out of his way to help me get the best deal and patiently walked me through the whole process. I highly recommend this location.
Recommended: Yes
Mary Beth Eastwood
May 10, 2017
This location is so friendly and accommodating. The security is also amazing with several layers of security to protect all the units. When the need to move to a smaller unit arose, they were so helpful and understanding that I was under time constraints and had a lack of help. It's just easy, friendly and always pleasant to do get what you need done with a positive atmosphere. The manager, Gerald is always the easy-going yet business-like professional I enjoy the most.
Recommended: Yes
Norma Garcia
May 01, 2017
Everyone at this location are extremely friendly and helpful. I would highly recommend this location. Gerald and his staff are awesome! Thank you for your service.
Recommended: Yes
Anonymous
Feb 20, 2017
Good Service with Decent Prices
They make the whole process very simple, and they are very courteous
Recommended: Yes
Brian Bode
Sep 03, 2016
Top notch customer service.
I was impressed at the professionalism and friendliness of the staff. They were very sharp and knew their stuff. Smooth as silk! A thanks Jaymie!
Recommended: Yes
BGD
Aug 24, 2016
Great price, Great facility, and Awesome staff
I found the unit online and reserved it. I went to check it out and Kellie was really helpful in showing me it and some other sizes so I can personally see and figure out what I needed. Got exactly what I need and for a great price. The facility is also well maintained and clean.
Recommended: Yes
Grace H.
May 31, 2016
Pretty good spot & cost
Satisfied in general, especially with the front desk representative help. Only issue was the undisclosed upfront cost of the required lock system PS has that should be listed on the website, as well as the requirement for insurance (its not an optional service). Otherwise, it worked out alright!
Recommended: Yes
L. Jones
May 25, 2016
great service at location
I really enjoyed working with Angela at the actual site of the storage location. I have had experiences before at other Public Storage and it makes such a difference depending on the personell. thank you angela for your service and great attitude!
Recommended: Yes
Dylan
May 17, 2016
Pretty good, but they could have been better about informing me about charges such as insurance before I signed the lease agreem
Definitely felt a little blindsided by that. At no point when I was being showed the unit was I told "you'll also need to purchase insurance."
Recommended: Yes
anonymous
Mar 15, 2016
I was really happy until my unit was flooded.
I was told no water from rain would get into my unit but there was a whole in the roof and it ruined some of my stored boxes and clothes.
Recommended: Yes
Cathy Milioto
Mar 17, 2015
Easy Move-in
This was the easiest move-in I have ever had for a storage unit! The staff is so helpful when you forget something and helpful when you can't get it right using the elevator. Thank you Public Storage for being there for us!
Recommended: Yes
Juanita Beattie
Mar 04, 2015
professional friendly service
Gerald is a great asset. He was very professional and helpful in choosing the right storage unit for my needs. He and all of the staff were very friendly. The grounds and units were very clean.
Recommended: Yes
Sonya Wiseman
Aug 12, 2014
I loved it.
Loved it. Thanks
Recommended: Yes
