Public Storage - Carrollton - 4101 N Josey Lane

Good place

Code needed for entrance and exit, makes me feel safer about my items being there. My actual storage is a little dirty and some damage on the roof

Recommended: Yes

Lisa was the best ever

Lisa was the best ever, we had a family tragedy, She gave advise and storage tips to protect items which are emotionally important to us Thanks for all the support you and your staff provided

Recommended: Yes

Easy to Store

The experience was quick, concise, and efficient. The overall in office experience was pleasant. I appreciate this helpful service.

Recommended: Yes

I am very happy with my storage unit

I am very happy with my storage unit, it was immaculately clean, there was a light in the unit which made it very easy to see where to place all my stuff for storage. I was also able to use a dolly which was available for my use by the facility. Tanya has also been incredibly helpful and friendly with all my needs.

Recommended: Yes

Friendly staff

Friendly staff, easy registration, simple, affordable rates. Will use again.

Recommended: Yes

Very Knowledgeable

Fast, clean and very knowledgeable about options and how to complete my current storage needs.

Recommended: Yes

Tonya is amazing

Great customer service! Turn a problem into a perk and helped keep my 2 yr old occupied!

Recommended: Yes

Great place

Great place. Excellent people. ?

Recommended: Yes

Great service

Tania was such a great help on helping me finding a space that is suitable for me.

Recommended: Yes

Great Team

The service by the Team of Public Service is immpecable. I was in a stressful move and needed a storage, and they made my day easier. It is a great place to obtain a storage.

Recommended: Yes

Great place staff is really nice made...

Great place staff is really nice made the process quick and easy

Recommended: Yes

My Experience with Public Storage

I first talked with the home office. They were very helpful and explained all the didn't types of units what would fix in each one etc. I made a reservation then from the Carrollton office off Josey Ln the manager Tonya called me. She again went over everything. I went down there which was less than 2 miles from me. She was super nice and greeted me warmly and very professionally she showed me the unit and said if it's nit big enough I could get the next size. It was perfect. My overall experience was outstanding. I highly recommend Public Stirage. Thank you. Susan Wollenberg. High five to Tonya. Keep that beautiful smile. And thank you fior making me and my needs important. ?

Recommended: Yes

Great management and service

Great management and service

Recommended: Yes

Really poor customer service

Reserve your storage unit not on the day you need it but on the day that they want you to have it- you must make appointment for paperwork- No appointment available- I take off work, make appointment, show up, another person is there . No appointment, you don't get storage. Finish appointment, sign paperwork with move-in date that has nothing to do with the date that you want to move in - I don't care. Climate control equals a hole in the ceiling exposing the sky. I want to change facilities to get an actual climate control facility with two stories, Same company. Same general area .Owned by the same people. They will not refund $ so I can get another unit at other facility. I think they have no ability to understand what customer retention is

Recommended: No

Good Service

Everyone was very friendly and helped me find a storage unit that would fit my needs after they did not have the unit I orginally reserved. This ended up saving me money.

Recommended: Yes

Thank you

Thank you! I enjoied Alexis for pleasant attitude and that this location was clean and nice. Did not seem cheap or run down. I like the price of the online service.

Recommended: Yes

Great price and convenient location make this place worth a mention. Tonya makes it worth Five Stars! Excellent service, clean, and well managed. Highly recommend!

Recommended: Yes

I have rented at Public Storage in the past.

I have rented at Public Storage in the past and had a great experience. I came back to Public Storage because the staff, "Tanya", was very professional, patient, and knowledgeable about about the business and helped answer any questions that I had.

Recommended: Yes

Awesome place to store your stuff. Safe, secure with video surveillance, and Tonya the manager goes above and beyond providing excellent service. Highly recommended, two thumbs up!!

Recommended: Yes

Tonya was absolutely helpful with my questions and extremely friendly! I HIGHLY recommend coming here for your storage needs!

Recommended: Yes

Tonya was great on helping me set up a storage unit and making sure I had the right size for my needs! She delivered excellent customer service, Thanks!!!

Recommended: Yes

The Property Manager "Tanya" very easy to understand /The location is in a great location for me and it was very clean!

Recommended: Yes

Excellent Storage Place!

This location is great and management was very thorough. I have had no problems with my unit. One thing the manager Bill pointed out which I really appreciated was taking a phone picture of your unit # and gate code in case you lose your card. I have already had to use phone picture because I left card at home. Thank goodness for great advice.

Recommended: Yes

first time using storage

I am glad it didn't take forever to set this up.. I appreciate the security process and safety I feel going in/out of facility

Recommended: Yes