Extra Space Storage - 3375 - Cedar Park - 2440 W Whitestone Blvd

Great customer service!

Mark did a fantastic job! He took the time to explain every part of the process and made sure I didn’t have any questions before I left.

Recommended: Yes

Excellent service, clean facility

David was awesome in helping me get set up and explaining my options. The facility is kept very clean. I would recommend this to anyone needing a storage facility.

Recommended: Yes

Do not honor prices

Life Storage is constantly raising the prices on my unit.

Recommended: No

Decent

Pricey, but they all are these days, amirite?

Recommended: Yes

Great service

Just moved into my storage unit this past week and David was very helpful and made the process seamless

Recommended: Yes

Nice facility

Good customer service and a nice facility

Recommended: Yes

Great

Great! All around. .

Recommended: Yes

I had a good experience renting and I like the clean, pleasant location.

Teri,in the office, really goes that extra mile to be helpful.

Recommended: Yes

Price increase twice in a year

The facility is hard to pull into safely off 1431 because the driveway is a steep hill. They have hours from 6-10 pm only which sound ok until you need something fir a holiday the next day. They raised the price on me twice from. $90 to $116 to $130. That is of a 50 % increase. When I asked to have a manager call me about this they never did. My only explanation is that less than the going rate and they can do that. I stored my stuff for years in a storage place and they never increased the rent so I don’t understand doing it within 4-6 months and then again in 2020 when people don’t have extra money. But they obviously don’t care because upper management never called.

Recommended: No

Effortless and hassle-free; super nice efficient folks!

Really great experience; can't say enough good things about Mark and Terry!

Recommended: Yes

A great experience renting this space.

Needed storage quickly and found them on online offering a good promo, making it a better deal than the many other storage facilities near by. The lady checking us in was very nice and helpful. I feel my stuff is safe with them. I would use them again in the future.

Recommended: Yes

Price hikes after a few months

About six months after you move in, they raise the price. Otherwise, it's real clean and secure.

Recommended: Yes

Great location and nice clean place

Nice place. Great service over the phone reserving the storage unit

Recommended: Yes

Very Nice Place! Staff was very knowledgeable and informative.

Would definitely recommend, pretty fair in my opinion. Free month and tons of savings offered.

Recommended: Yes

Staff is knowledgeable and friendly. The facility is extremely professional

The staff is very knowledgeable and professional. The hours are good, and they are very security conscious. You get a personalized tour of the facility, which are well-kept and professional looking. Almost good enough to live in, really.

Recommended: Yes

Great rates and great service.

Very friendly and easy to get into the unit.

Recommended: Yes

Awesome experience

This place was very professional, clean, organized and I'm very comfortable leaving my stuff there.

Recommended: Yes

A quiet, out of the way storage place.

I like their climate controlled spaces.

Recommended: Yes

I purchased my unit, and they left the master lock on...

I purchased my unit. I had to move my stuff in yesterday. I got to my unit at 8, and they had left the master lock on. I called their support, (emergency and main line) and was told that they can't do anything today.

Recommended: No

Friendly

Friendly, great price office was closed when supposed to be open

Recommended: Yes

Awesome

Great facility, good price, clean, friendly people. Can't ask for a better experience.

Recommended: Yes

Clean facility. Professional staff.

Clean facility. Professional staff.

Recommended: Yes

Excellent service! Even more friendly profession staff

Love the service and the value. However, the people in an organization makes it great and the staff here are excellent! Thank you for helping us get a safe, clean and profession place to store our items.

Recommended: Yes

Clean and feels new

Good place, standard I would say. Seems clean and well kept.

Recommended: Yes

Professional., friendly

Very professional and friendly

Recommended: Yes

Best Storage Facility Far None

Showed up on Feb. 27 for a reservation on a 100 unit. A gent named Mr.Mark helped me thick and through with any questions or concerns I may have had. Uncle bobs is great with good spacing units, A/C Controlled aswell

Recommended: Yes

Great customer service, easy access and quite a few different sizes inside / outside units to choose from

Recommended: Yes

Friendly, professional staff with clean facility

Very secure place and convenient location. Free use of truck/van for one full day if needed. Storage units are located behind a a fenced gate requiring a code for entry. The units shown were all clean as was the one I finally chose. There are temperature controlled and outside units. I opted for the outside unit as it will not be longer than into the summer heat. Be advised, as with most storage facilities, you will either have to have your own insurance (homeowners, renters) or purchase theirs. Your call on what your stuff is worth. Only issue I would recommend about this place would be to allow you 24/7 access to your stuff. Currently the hours are 6am-10pm

Recommended: Yes

Great rxperience

Lovely facility. Justin was do helpful.

Recommended: Yes

Friendly

Very friendly staff, location is a little out there but it's very well kept and have cheap climate controlled units.

Recommended: Yes

Pretty good!

Nice facility. Excellent customer service.

Recommended: Yes

Caring facility and family oriented

When my husband and I went to lease our unit my husband was sick. The whole time through out the leasing process the man whom was behind the desk was very sweet and caring continuing to check on my husband whom was over come by the heat. Escorted me to my unit and we talked the whole time I got to learn about him and he learned about us. There was a lot of laughing and smiling from start to finish. I would highly recommend this sight for storing to everyone. We will be long customers of this facility. Very sweet loving people!!!

Recommended: Yes

recommend

Great customer service. ..friendly and efficient

Recommended: Yes

Employees's were very helpful and informative. Availability was good. Location was also easy to find.

Recommended: Yes

Excellent customer service when I came in to sign up. Requires mandatory insurance which adds some to the price, but still a good value. Good deal with second month free.

Recommended: Yes

Easy sign up at a great price.

The sign up portion was quick and easy. They help you with everything, to include setting up an auto pay option, if desired. A new and clean facility that looks secure, to include a daily walk through by the staff to check security and cleanliness.

Recommended: Yes

Everything went very smooth and quick

Both people there were very friendly and made the process quick.

Recommended: Yes

Elevator out of service very POOR

Elevator out of Service exactly by the time we arrived to the storage. No emergency phone number to get the information about the stair's door. So bad customer service because nobady advices us about it our unit location is the 3rd floor! It wasn't fun at all!!!!!

Recommended: No

Easy and efficient

The service was great! Told me step by step how to move in and offered different services that I may need but was not pushing at all about getting them.

Recommended: Yes

So far excellent experience overall but it hasn't been but a few days.

Plenty of available handcarts to get stuff from unload to storage unit. Clean and well kept. Only minus is lack of light fixture in the storage unit itself -- you have to load/unload with the light available from the automatic hall lights. Bring a flashlight if you want to search boxes for something specific. Help is friendly and eager to please.

Recommended: Yes

Great

Recommended: Yes

Excellent customer service

Excellent customer service, reasonable rates - especially for climate control, no 30 day vacate notice required, no contract or automatic draft required, fairly new facility in Cedar Park so nice and clean.

Recommended: Yes

Need to put signage up on 1431 do you can see where to turn in. Very poorly marked.

Recommended: Yes

Very helpful and friendly person servicing us. Great and clean storage building.

Recommended: Yes