James Steel
Aug 08, 2024
Disorganized, inconsistent
Assigned to wrong unit; unit reserved online unavailable at check-in;online reservation information about facility was incorrect; didnt realize until check-in that access closed at 6 pm daily: INCONVENIENT DEAL BREAKER!
Recommended: No
獅
Jul 21, 2024
Krystal in the front desk, super attentive and with the best attitude.
You get what you expect. Good service from front desk, good space for good price. Clean, safe, easy to manage. The ONLY thing, if that matters to you, it really doesn’t matter to me… was that they charged you for a lock fee (you need one anyways…) and hours are not 24/7. They are 6-6 during the week and 6-5 on weekends. That’s it.
Recommended: Yes
Peter kang
Jun 17, 2024
Good location for me, price is high
Wifi access is awesome. Insurance mandatory is not.
Recommended: Yes
Stephen travis
Oct 14, 2021
Friendly helpful staff
Staff were on the ball and able to give me several alternative storage choices (inside access, outside access, ground floor or upstairs/elevator access etc) with prices and features for each so I could decide which one I preferred.
Recommended: Yes
Robert Carrascodrake
Jan 07, 2020
Great communication from everyone I...
Great communication from everyone I encountered at Public Storage. Customer service is their priority.
Recommended: Yes
Rob Frost-Dean
Nov 21, 2019
The team at the Walnut Hill location is...
The team at the Walnut Hill location is awesome! Best rental experience yet!
Recommended: Yes
Davonna
Jul 15, 2019
sweet manager
sweet manager
Recommended: Yes
Michael Garvin
Apr 04, 2019
The lady in the office was a great help...
The lady in the office was a great help and took alot of stress off of me and yes i well tell all of my freinds to use yall
Recommended: Yes
Fe
Dec 04, 2018
My sales associates Mercedes & Alicia...
My sales associates Mercedes & Alicia were very polite and sweet. They were both informative and displayed great customer service and truly cared about my experience at public storage and made all the right recommendations for me. I definitely recommend this storage facility!
Recommended: Yes
Ana Rodriguez
Jun 04, 2018
No problems to access my unit
No problems to access my unit, very clean and nice staff!
Recommended: Yes
Jose Angel Candray
Jan 04, 2018
Exelente
Exelente el servisio
Recommended: Yes
Amber Camacho
May 24, 2017
Alicia dillworth is a very great worker she is the most helpful person I've met today she helped me with every question I had and she needs a raise ! I don't quite know what the other girls name was but she was nice too ??
Recommended: Yes
Ursula Kofalt
May 03, 2017
My experience working with Alicia at this location was exceptional! Not only is she positive and energetic, she is extremely helpful. She was patient and took her time showing me the various units that were available. I would recommend this location to all of my friends because of Alicia's awesome service!!
Recommended: Yes
Preston Berry
Mar 19, 2017
I made a reservation online after hours and was called before they opened the next morning to find out when I wanted to come in. Great customer service.
I met with Brandy when I arrived. She was new, but very knowledgeable and helpful. She showed me the storage unit and answered all of my questions. Paperwork took a few minutes and I was all set. Great experience.
Recommended: Yes
Eulogio Herrera
Mar 10, 2017
Alicia and David were very helpful eventhough we didn't end up renting here they tried very hard to help us in any way they could. Its a great environment and the workers are awesome at finding the best solutions to your problems. Would definitely come back.
Recommended: Yes
Marita Lengel
Jan 20, 2017
Well first off miss Alicia was amazing!!! This place is wonderful! Great news they are updating their security even better now! You will definitely feel even more secure with your belongings here as well! Everyone in the office was great and very nice people!! Come and store your things here!!! You won't regret it!!! ??
Recommended: Yes
Cheryl
Nov 10, 2015
Review
I was very impressed with Tasha, the rep that showed us the unit and explain everything we need to know and did not understand. Nice and clean unit and easy to get to. Will refer to friends in future. Thanks again Cheryl
Recommended: Yes
Farhat Rashid
Feb 16, 2015
Safe, secure & good service.
I have been the tenant since 2011 & I did not had any problems whatsoever, whenever I requested any service it was promptly provided. Good Job!
Recommended: Yes
Jason B.
Aug 12, 2014
Great experience until the insurance....
The facility is great and the staff are welcoming. Very pleased with service except for the fact I have to pay insurance that is almost 1/2 of the total rent price. I verified with my insurance company I could take out a policy with them but this facility would not allow me to use my own policy.
Recommended: Yes
