Victor Bannon
Aug 08, 2024
Did Not Get What I Was Told
I called an 855 number and I guess some intermediary outfit got the credit for the reservation. Regardless, that SHOULD NOT MATTER. I was told on the phone I would get a downstairs unit. I signed all the papers online. I was told when the staff called to verify my reservation they had a "cart" I could borrow. No person on-site. No cart available. Second floor unit. I had to go to Home Depot and buy a dolly for all my boxes. Also the building was swelteringly hot. The giant fan that is supposed to pull air out was obviously barely turning and burnt out; not working. Only one elevator and a very long haul from the elevator to this unit. You have to enter the code every time you get in the elevator forcing you to set down everything in your arms and pick up again everything you are trying to carry to the unit. This sucks. Not recommended.
Recommended: No
Tarrent Stewart
Apr 02, 2021
but shending. I believe there is no better storage place.
Excellent customer service there. I don't know the young lady that works in the morning time but she has been absolutely helpful and outstanding. I believe there is no better storage place.
Recommended: Yes
Walterina Martinez
Dec 03, 2020
Brandy is very professional very helpful, thank you Brandy
The storage is very well managed and clean as well. I am so happy having my stuff in this Storage.
Recommended: Yes
Matthew
May 13, 2020
Know what you're renting
Service was good. Facility is not great. Rolling carts rendered unusable by steps in the walkway. Only one cart for entire building. Access doors aren't accessible. Air conditioned spaces warned to be hot an humid because doors don't get closed.
For me it was still worth it because of location, but the actual facility is substandard.
Recommended: Yes
Mark Mcbee
Apr 17, 2020
Couldn't have been an easier
Couldn't have been an easier, quicker, and seamless transaction. Great company, Becky was fantastic. Highly recommend!
Recommended: Yes
Brian
Feb 18, 2020
great staff and service
great service and location is perfect
Recommended: Yes
Crystal
Sep 11, 2019
Great Service
Melissa was excellent. She helped me in fast and courteous manner. Highly recommend this location.
Recommended: Yes
Nick Naumovich
Dec 10, 2018
The facility is top notch, accessable and with great staff
The facility is top notch, accessible with helpful staff. Melissa, the property manager on Lemmon Ave. in Dallas, TX was exceptional in welcoming me and explaining the process throughout our meeting prior to moving in. The only surprise was my expectation of the price of the first month as I had used an unrelated comparison website to pick the facility. The problem seems to be that THEY, not PS, did not take into account for insurance, lock fee and admin fee that were a part of the standard deal. My price expectation was not true, but it was not the Public Storage site I was on. So, PS gets a hard 5 stars from me for their part of the renting experience.
Recommended: Yes
Gay L.
Jul 17, 2018
The management is great
The management is great. Melissa in the office was quick, efficient, friendly and so responsive. She was ready and waiting for me after I called needing to add a second room unexpectedly. I really appreciated her help. The rooms and facility are clean and convenient. I recommend them!
Recommended: Yes
Jacob Hays
Jul 05, 2017
The customer service is great! I had a unique situation and Eurydice was extremely helpful and went above and beyond to work with me and my movers.
Thank you!
Recommended: Yes
Sp 15-13-7
Jun 07, 2017
Im so pleased with the customer service at this location. The manager is very nice and EXTRA helpful. Ive already suggested this location to a freind. Thank you for your excellent customer service.
Recommended: Yes
Hotboii Flash
Apr 28, 2017
I would like to give this review in pride and joy do to being helped by Eurydice Coleman for the service she provided for me today. She made my day and my siblings with her kindness and warm invitation to come do business. I believe she could become higher positioned there real soon. Thank you Eurydice Coleman!
Recommended: Yes
Michael Jackson
Feb 11, 2017
Eurydice did an amazing job for the beginning until the end of my patronage! She was very kind and overwhelmingly catering to my storage needs. Her personality and passion for her work made Public Storage my choice, and I will certainly recommend others to her location. Great job Eurydice, and keep up the awesome work!
Recommended: Yes
Jason S
Jan 12, 2017
Eurydice is outstanding! Great job answering every question I had during my rental process. From the very first call she was all about "Customer Service". She acted as a friend in the renting process and made it super easy and fast. I have 15 storage units around the country and I highly recommend not just "Public Storage" but this exact location! Their staff goes above and beyond! Store # 23217 @ 7412 Lemmon Ave, Dallas, TX.
Recommended: Yes
Gabriel Guevara
Sep 20, 2015
happy move in
i was very satisfied with the move in and the helpful staff I had no problems of any kind and am totally happy with the service
Recommended: Yes
Paddy Norton
Aug 19, 2014
a little pricie the property is very dirty the elavator is always dirty
just a little pricie for a very old property...need a little clean up..the key pad on the entrance is very lose. the key pad on exit needs to be closer so u don't need to leave ur vehicle . there was a banner hanging on the front of that stated first month was 1$ but was told that was a old banner...really..
Recommended: Yes
