Diane Groebe
May 15, 2024
Very pleased
Was able to do the whole reserving /rental process online. Moving in was a breeze. The facility is clean and there were plenty of carts available.
Recommended: Yes
dbtm200
Nov 04, 2023
Very nice facility and Kelly was very nice.
Very nice facility and Kelly was very nice.
Recommended: Yes
customer
Aug 26, 2020
Too Soon
It is too soon for me to put my rating right now. I just got my unit last week, I will
be moving stuff into my unit next week 9/4. So maybe after next week I can provide a rating
Recommended: Yes
Brett Maxwell
Aug 26, 2020
It was easy to look up on line find a...
It was easy to look up on line find a place to store my extra goods. Then resevere the spot,pay for it and just show up and everything is just ready for me. Kelly is a great property manager. It gives us a good feeling knowing that our stuff is in a clean and secure area.
Recommended: Yes
Kevin Harrell
Jul 07, 2020
Price was great
Price was great, location great, and Kelly the manager was great. What is odd is that admin fee was more than a months rent. Come on, we all know that is a bs fee. A way to just tack on revenue. Secondly the charging $19.99 for a lock, really? That lock is cheap and I could buy for half that price if I knew what type of lock was required. Why not advertise that on your site? Oh, you wouldn't be able to rip off the consumer. Should give me a refund of about $35. So $45 of worthless fees ($10 for the lock is a little high, but reasonable). If I needed a short term storage I would still be looking. But when looking at a longer term solution, the overall price is fine despite the price-gauging on the fees.
Recommended: Yes
Kathleen M.
Jun 15, 2020
glad to get a unit on the ist floor the size we wanted
Nice clean facility Kelly was great close to home
Recommended: Yes
Bode Burg
May 22, 2020
Brandon was VERY accommodating
Brandon was VERY accommodating. I needed a unit very quickly, while my movers were waiting for me. He was able to put everything together. I appreciate his customer service.
Recommended: Yes
Claire Methvin
Apr 29, 2020
Pretty good!
I really appreciated the customer service and cleanliness of the facility. I was under the impression, though, that the first month’s rent would be $1 only. And I was then told after signing paperwork that there was a one time move-in fee ($24) and I was required to have renters insurance ($15 mo/). So overall it wasn’t too much money, but I wish I had known about the fees beforehand.
Recommended: Yes
Tony V
Jan 17, 2020
Manager at this location is great
Manager at this location is great. Very informative and made sure I got a great deal for the right size storage. Will definitely recommend in the future.
Recommended: Yes
James Richenberg
Jul 04, 2019
Good and clean easy access
Good and clean easy access
Recommended: Yes
Ken Crochet
Apr 17, 2019
Simple and satisfied
Simple and satisfied
Recommended: Yes
Robert Eddy
Mar 05, 2019
Mark made my moving easy and stress...
Mark made my moving easy and stress free.
Recommended: Yes
Lisa Roland
Feb 21, 2019
Alyssa was awesome
Alyssa was awesome! Very friendly and helpful!
Recommended: Yes
Jermini Malone
Dec 21, 2018
Nice and clean
Nice and clean. Staff are very helpful and are there for the customer.
Recommended: Yes
Asad Siddiqui
Nov 07, 2018
Good service and location
Good service and location
Recommended: Yes
Robert Hughes
Oct 29, 2018
Great storage place.
Great storage place.
Recommended: Yes
Anonymous
Jun 28, 2018
The call center representative that I...
The call center representative that I spoke with was a liar and pushy. The on-site guys were fantastic.
Recommended: No
Patsy Thompson
Feb 26, 2018
I found the storage facility to be very...
I found the storage facility to be very clean and the staff very helpful! I would use this Public Storage again and would recommend it to anyone looking for a storage facility. Pat
Recommended: Yes
Sherylyn Bernardi
Jul 31, 2017
Easy move in without any issues.
Easy move in without any issues.
Recommended: Yes
First time
Jul 20, 2017
Overall nice but in the future disclose the fees upfront and online
facility was clean and staff friendly enough. what i did not like are the hidden fees that are not mentioned until you actually show up: such as the $20 lock that is required and the insurance that i had to take out that day and i now have to go back into the store to cancel bcz as i told the agent, i am covered under my own homeowners policy. pretty inconvenient to say the least. But overall the facility was clean and met my expectations.
Recommended: Yes
Amy Mimms
Jun 26, 2017
Justin was so helpful and courteous. I've never had service and prices like this at a storage facility and made me feel that my belongings will be safe and secure! Thank you!!!
Recommended: Yes
Baynes Pharmalto
Jun 09, 2017
Justin did a great job assisting me with my storage needs. The faculty is clean and well kept. I definitely recommend using their rental spaces.
Recommended: Yes
Amanda Knipp
Jun 06, 2017
Tammy was so helpful
Tammy was so helpful! I really appreciate how easy going, personable, and efficient she was. The facility was very clean and organized. It made the chore of getting a storage unit so much less of a chore.
Recommended: Yes
Jacinda Duffy
Jun 06, 2017
Insurance coverage
Wasn't happy I had to purchase additional insurance coverage then come back two days later with proof only to have to wait for a reimbursement check. I hate when places take your money in seconds but take weeks to give it back.
Recommended: Yes
Cyndy Crider
May 02, 2017
Quick
Quick. Easy. Secure.
Recommended: Yes
Sa As
May 01, 2017
First timers using storage philosophy. We picked given new facility, location, and flexibility. Worked out great! Management, Kelly specifically, was wonderful. Long term, we will use again, just a smaller space, probably to tackle the seasonal items.
Recommended: Yes
Dave Thode
Mar 11, 2017
First I want to say Kelly was exceptional, she explained everything in detail and was very helpful in providing the information and options available when picking out the unit i finally settled on.
The place is new, clean and very well laid out. We appreciate the security measures that you take to ensure the safety of our items, and the ease and convenience of access.
Recommended: Yes
Mila Dutton
Apr 05, 2016
Great!
Easy. Clean. Affordable. Secure.
Recommended: Yes
Frisco99
Mar 29, 2016
Great Value
I was storing at Advanced Storage in Frisco for 8 years and they kept jacking the rates up. Finally decided to make the switch to Public Storage which is just up the street. It's a very clean, climate controlled environment for $25 per month less than I was paying for an outdoor unit (same size) at the other place. Advanced Storage did offer to meet their price, but still for the outside unit. The Saturday afternoon move was well worth it
Recommended: Yes
MWalter
Mar 15, 2016
Great customer service
Staff (especially Ryan) was very helpful and efficient in helping obtain the best storage unit for my needs at the best rate. He also helped me determine what additional moving supplies that I needed and even loaded them in my car for me.
Recommended: Yes
Grant Hamilton
Feb 25, 2016
Clean and professional
Besides the convenient location, the facility is clean and the staff is professional.
Recommended: Yes
Jennifer Lao
Jan 19, 2016
easy process, clean and great customer service
Arlene was friendly and knowledgeable. Made the process seem effortless.
Recommended: Yes
Jackie
Nov 03, 2015
Clean and friendly!
The new Frisco location on Legacy was great! The staff was friendly and very informative. I like all of the security features and the property was clean. Getting the online rate for their grand opening was a plus too!
Recommended: Yes
