Hidden Grove Storage

Pretty nice storages.

The only bad part is I tried to get into my unit last night and the password wouldn’t work.

Recommended: Yes

]great place

I already referred some one they where so helpful at a frustrating difficult time at 107 degrees they understand the frustration and was very honest and helpful

Recommended: Yes

Wonderful

Nice owner. Able to do everything online. Very convenient.

Recommended: Yes

Friendly staff, easy to deal with

Great pricing on units, easy to finalize on internet

Recommended: Yes

Great unit!

Great facility, clean, secure and good location right off the highway so it’s easy to get to when we need some of our things.

Recommended: Yes

Very friendly people and very helpful.

Come in not knowing what to do. They were very informative and very nice. My card didn’t work so he left us go ahead and unload our stuff in a unit that day and the next day I called to fix my card mistake.

Recommended: Yes

Very helpful & accommodating!

Very friendly and helpful. Called and explained what l thought we needed and they set me up with what I actually needed. Even provided some helpers to unload. It was great!

Recommended: Yes

Very nice

Super easy to set up online and everything went flawlessly

Recommended: Yes

Beware of Billing Issues

After giving a two month notice that we were moving our RV, Hidden Grove drafted our bank account anyway for the next month. Ok, giving them the benefit of the doubt that this was just an oversight, I contacted them and Chad said he would get right on it. Weeks went by and still no refund. I drove the 20 miles from my home to show up at their office to ask for a refund. Chad got on his computer to remove us from the payment schedule. If I hadn’t made the appearance, they would have taken out another months rent. Chad then clicked some more keys on his computer and said that the refund should show up within three days on our bank account. It didn’t. After a couple of weeks, I called Chad again and offered to take him to small claims court for the refund. I did receive a partial refund check the next week. Partial! No explanation was adjoining the check for the partial reimbursement. I contacted Chad by E-mail and postal service asking for the remaining funds. Haven’t heard back so far after two weeks. This process has taken more than three months now so I’m driven to warning future potential customers about their practices.

Recommended: No

Doesn’t Refund Overcharge

We were the first RV to use the adjoining RV storage in November, 2019. Recently moving to Paris, Hidden Grove Storage was the closest storage facility we could find for our trailer. Kevin (manager) was wonderful to work with. (Don’t know what happened to him). In June, 2021 we notified HG that a new facility was opening in Paris and we would be moving our RV there in July and to not draft our monthly payment. HG drafted our bank for that payment anyway for the $106.09. Having no luck with phone calls and E-mails to get the refund, I went to the resort office to ask for the refund. Chad got on his computer and said the refund would show up in our bank in about three days. He indicated that if it didn’t refund our account he would write a check for the refund. Of course it did not happen so I contacted Chad and he said he would get right on it. Another few weeks went by and still no check. I called Chad again and told him I didn’t want to take this to small claims court but I didn’t see other options. I received a check for $85 (not the $106.09 charged) within three days? I’m not sure why that amount was refunded so I sent Chad another E-mail asking for the balance to be sent to me. I even sent a copy of that E-mail by postal service. Now two weeks later, I still haven’t seen a check. Be aware that they don’t pay their bills in full, like I had to do since 2019.

Recommended: No

Awesome

When we arrived we realized that they had booked us for a canopy. I explained to the guy reserving it that it would be used for furniture??? Hidden Grove storage was very quick to fix this and get us the appropriate unit! Super nice people!! Highly recommend

Recommended: Yes

Great experience

The customer service was friendly. Got exactly what I wanted at a lower price than expected.

Recommended: Yes

Clean and seems really secure.

Moved in on line. Set up gate code and paid all on line. Very easy and convenient. Facility is kind of isolated but that's better for security reasons. Well lighted and clean storage bags.

Recommended: Yes

Reliable storage

Very friendly service Clean area/space Easy to get to Quick entrance Well lit

Recommended: Yes

Easy online reservation

Time constraint to move out, find a storage unit, move stuff in storage, find an apartment and these guys were great..

Recommended: Yes