Rex
Jun 23, 2024
Great place, clean and responsive
When we had trouble with the elevator, staff was quick to respond
Recommended: Yes
Beth Walker
Apr 27, 2024
Easy & nice
Climate control building is very hot inside, could stand to turn thermostat down a bit but everything is nice and clean.
Recommended: Yes
Demond Jones
Apr 22, 2023
The date I put in wasn’t the date they gave me
Well I did my move in on line for the 20th for some reason they had it set for the 22nd after a move on the 20th I try to pick up my locks and get signed in at 9:39am so it wouldn’t be a problem with the movers. They were in a meeting and I couldn’t and was told to come back later. When I did no one was there, so I had to wait with the truck and movers charging me. Other than that it’s a storage, not new not nasty, just a regular storage prices were lower than suburban areas that’s why I chose this one. Nothing good nothing too bad 3 stars.
Recommended: Yes
Betty Denton
Apr 17, 2023
Great place to store my things today ,and forget
And All the worries of never being left to stress about the whats ,when's and the where's; all this going !!!
Recommended: Yes
Betty Denton
Apr 16, 2023
Great,would recommend to all I know ЁЯШБ
Thanks So Much !!! 5 ЁЯМЯЁЯМЯЁЯМЯЁЯХ│я╕ПЁЯХ│я╕ПЁЯФеЁЯШБ
Recommended: Yes
Claudia Burns
Dec 21, 2022
Easy to reserve and easy to find
Once I got some instructions from a clerk, it was easy to find.
Recommended: Yes
Rosa
Mar 26, 2021
Affordable
Spacious and very, very clean.
Recommended: Yes
Charles barclay
Nov 11, 2019
Public storage is a great place to be
Public storage is a great place to be
Maximum security, serene ambiance, lowest price and great customer representative
Recommended: Yes
Cassie Levy
Oct 27, 2019
GREAT STAFF
GREAT STAFF, CATHERINE WAS VERY HELPFUL
Recommended: Yes
Wayne Leith
Aug 14, 2019
Excellent price
Excellect price
Recommended: Yes
Jennifer Rossa
Jul 16, 2019
It was an excellent experience and the...
It was an excellent experience and the staff was very helpful and knowledgeable. Made my decision very easy on which unit to get.
Recommended: Yes
Sonata Armstrong
Jul 15, 2019
Overall everything was excellent!!?
Overall everything was excellent!!?
Recommended: No
MS. Q
Jun 13, 2019
Ms.Connie was very nice
Ms.Connie was very nice, patient, and very helpful with getting my storage unit. Clean and affordable facility.
Recommended: Yes
Natasha Longmore
Aug 01, 2018
Very Pleasant and professional lady at the front desk
Lindsey was very pleasant and professional. Made me feel like my property will be safe at this location and she was very easy to talk to.
Recommended: Yes
Wayne Hooter
May 21, 2018
Two Locations
6615 S Gessner Rd, Houston, TX 77036 Location - Unknowledgeable on units available, unhelpful in resolving issues. 11770 Southwest Fwy, Houston, TX 77031 Location - Very helpful, very friendly, knowledgeable and informative,
Recommended: Yes
Guadalupe Rodriguez
Apr 30, 2018
Very good climate secured and good...
Very good climate secured and good customer service
Recommended: Yes
Theresa Terry
Feb 26, 2018
Would recommend
Would recommend
Recommended: Yes
Tariq Akber
Oct 03, 2017
Plz you have to increase your timing ...
Plz you have to increase your timing then customer can access their storage very bad timing
Recommended: Yes
Allen Rice
Jun 06, 2017
This was my first experience with public storage. The service was 1st class. Particularly from a young lady named Ivy. She was terrific and professional.
Recommended: Yes
Mariokra Jones
Jun 01, 2017
I had a wonderful experience dealing with Cyan and Eric. I was at Public Storage as they were opening. They politely and promptly helped me. I feel that they both went above and beyond!
Thank you Cyan and Eric and keep up the great work!
Recommended: Yes
D Cameron
Apr 29, 2017
I'm very pleased with the service that I receive today from Public Storage. Eric did a wonderful job as representative explaining everything to me within the contract, DeNay gave great advice very polite and a beautiful smile. GREAT place to store my personal items also a very convenient locations to my residence with climate control. Excellent office personnel!
Ms.Cameron
Recommended: Yes
Kevin McD
Feb 21, 2017
The Staff member Ms Cyan was very professional and deserves a 5 star rating. She was attentive and quick to respond. The facility is fairly maintained, but it could be better and deserving of only a 3 star rating. The condition of the main access doors entry locks is poor throughout and makes the security suspect which is deserving of 1 star and is not very good. . Keep in mind that my review is honest, but may make the facility vulnerable if the wrong persons read the review, so it is imperative that the door security to corrected. Also, the facility insurance providers may see this as corporate negligence and question coverage. The full staff should work on improving the facility. Keep up the professionalism Ms Cyan. My personally experience was good as always.
Recommended: Yes
James Onwuachi
Feb 02, 2017
The sun is out in Houston, but it does not mean one cannot have a less than wonderful day. But if you are able to come across a second sun like Public Storage agent Cyan, you will find that there is sun later in a troublesome day. Cyan was charming, ebullient, and amiable in her welcome to me at the Public Storage location at 11770 Southwest Freeway. She politely walked me through the process of procuring a storage facility, answering just about all of my questions thoughtfully and resolutely while offering suggestions that were friendly verbal nudges. There was not a hint of intrusive product promotion on her part. Her ability to suggest purposeful use of the products displayed the mark of a burgeoning talent in marketing. Her colleague was just as friendly, which made my time there all the more positive. Cyan and her colleague are excellent representatives for this particular location and the company. I left the facility quite comfortable with the knowledge that the services I purchased were money well-spent. And in this day and age of economic recession and protracted gains in a sluggish market, feeling comfortable about spending your money is principally important. However, the customer service atmosphere and performance of a business is still what willingly brings back customers. Cyan is great. She was my second sun of the day. A promotion of some sort would be warranted for her.
Recommended: Yes
babyray_5
Jan 04, 2017
Best storage facility I've ever used!
No hidden fees, helpful staff, clean facilities, secure location!! I have never been so pleased with a storage facility before!
Recommended: Yes
Calvin Lawson
Jul 19, 2016
Great service / poor policy
Excellent service! Didnt like the fact that i was forced to buy a lock from you.
Recommended: Yes
Tonya Harris
Mar 04, 2016
Excellent Customer service
The front desk clerk Jasmin is amazing.. She knew exactly how to handle us and how to help us decide which storage space we needed.. She was awesome!!
Recommended: Yes
Durga Sury
Mar 01, 2016
Excellent customer service
This is my first time using a storage unit and the staff at public storage, Stafford helped me a great deal. They assisted in finding which storage unit would work best. Also the offers for me customers are great!
Recommended: Yes
Gms-houston
Jul 25, 2015
Suggestions
there should be a few chairs to sit on in the lobby. You also contact the customer too much. Overkill.
Recommended: Yes
Laura
Nov 16, 2014
Clean handy storage!
I am selling one house then buying another. The realtor wanted all my son's stuff gone for staging. A friend. Said just store it! So i fid the internet research and picked this one near my new neighborhood, and it's great. In fact it's been a fun experience! Recommend this place!
Recommended: Yes
Phillip Bozeman
May 08, 2014
Happy to help
The staff are very happy and very willing to help this is what's considered true company pride
Recommended: Yes
