Public Storage - Houston - 13300 Hempstead Rd

Moved in

There was no AC and made it very miserable moving things in

Recommended: Yes

Good thing it’s cheap

No push carts on property. Was told when checking in they are on order and no timeline to getting new. My unit is on the third floor When asked where they go was told, ‘they get stolen. Customers walk off or store them in their unit’. Why don’t they retrieve them? I don’t feel my belongings will be safe here if they don’t care for their own property.

Recommended: No

Great place

Everything went well and smooth

Recommended: Yes

Fantastic place to store your belongings

Great place and very clean, awesome service.

Recommended: Yes

Streamlined experience

I’ve never had to rent a storage unit before, and would absolutely recommend this location. Clean, easy in and out and check in experience all done electronically.

Recommended: Yes

Ivynne was so helpful in a professional manner

Very good storage and enough space

Recommended: Yes

Great customer service

Everything was really smooth, service excellent, the place is really clean and secure, I will recommend this to my friends

Recommended: Yes

No comment

Nothing much to say. It's a storage room.

Recommended: Yes

5 Star

The price was amazing. Everyone that we encountered went over and beyond to help us. From the phone rep to store rep everyone was knowledgeable, informative, and polite!

Recommended: Yes

Easy access and great customer service.

They were very accommodating and provided great customer service.

Recommended: Yes

Quick and painless!

The whole process of renting and moving in was so quick and easy! It really eased my anxiety about moving all of my stuff.

Recommended: Yes

Nearly a brand new, state-of-the-art facility.

High property security, clean.

Recommended: Yes

Awesome!!!!!

Very clean and secured facility

Recommended: Yes

Nice clean facilities for a great price

Great storage unit. Always clean and great price. I only wish they had more dollies/carts, and extended hours.

Recommended: Yes

Easy, simple. Decent sizes for the price you pay.

Decently sized units for good prices. Clean, well controlled environment

Recommended: Yes

Great Staff/Easy move in

I like the fact that each entry point you have to put your access code to go thru (except the business office), like the gate and entrance to the building and into where the actual units are! This location’s locks are MUCH safer than locks I’ve seen in the past (round pad lock w/key), you have to drill the lock out before breaking in. Now about the staff, Christine was amazing and helpful when I came in to sight the paperwork. Then I had to go into the office because I left my card with all the credentials to be able to enter the gate in the building and the manger (I think she was management) was very nice and accommodating. And the most SHOCKING for me was the fact she was cleaning the bathrooms the clientele use, which was impressive since there were 2 other employees at that time. Then I decided I was going to pay Feb rent and spoke to another young lady (she told me her name, grrrr I don’t remember) she was helpful and accommodating as well! I went to dropped off more stuff yesterday and once again the bathrooms were spotless and the facility was clean!

Recommended: Yes

Great place and staff

Price was great the facility was clean and staff awesome

Recommended: Yes

Secure and clean!

Of all storage locations I have used in Houston, Public Storage on Hempstead is by far the most secure and the cleanest. The move in was smooth and contactless, which is much appreciated during the covid times. I signed up for the unit via SpareFoot and finished enrolling after receiving an email from Public Storage directly. Once I arrived at the storage, my security code was set up and ready to go, and my key and lock were inside the storage unit. The Hempstead storage facility has extra security, compared to the other storages I have used. You have to use the code to get in and out of the gate, to get inside the building, and to go up and down the elevator. There are very clean bathrooms on the first floor. All of the units are air conditioned. The advantage of using Spare Foot was in the availability of units. I wanted specifically a 10 x 5' unit. Public Storage website showed no availability for this type (only 5 x 10' units), while Spare Foot did show them available.

Recommended: Yes

Great experience with the weekend help!

Great experience with the weekend help!

Recommended: Yes

Great.

Pretty awesome space , recommend

Recommended: Yes

Clean and friendly

Easy access clean and friendly staff easy on line application

Recommended: Yes

Love it!

Great quick service. Very clean and neat facility. No hassles and great price!

Recommended: Yes

Clean place. Good value. Secure.

Nothing bad to say here. It’s a great facility, you were in construction. Good security and friendly staff. Prices are

Recommended: Yes

Good experience

Very friendly and accommodating staff! Very clean facility! I only wish office hours were extended a little bit more to accommodate people working during the week who need to access their unit.

Recommended: Yes

Easy to schedule and view. Nice facilities. Nice people

The whole process, once I arrived in-person, took about 15 minutes. Easy and painless. Nice facilities and good A/C. Seems very secure.

Recommended: Yes

Very friendly and professional

The location I am using is very clean,the grounds are very well kept. Staff are all very professional and friendly

Recommended: Yes

Excellent and friendly staff

Excellent and friendly staff! Clean facility! Just wish access could be a little later! I checked other storage units in the area and for the price the unit that I rented I found Public Storage to be the better value.

Recommended: Yes

Young gentlemen with glasses great service

Young gentlemen with glasses. I forgot his name. Very professional and super friendly.

Recommended: Yes

Pros & Cons & Honesty & Dishonesty

All 4 words in the title have been experienced during my renting space with PS. I'll start with the PS location 14050 NW Freeway Houston Tx 77040. The manager there Christina is A-1 professional however the property needs to be condemned and shut down and leveled. Why? Because the locations next to white oak bayou. Though when flooding occurs or even just a quick drizzle of rain the storage units remain dry,but the plumbing backs up causing human feces into all drives leading up to storage units. Rats rats & more rats. There's a row of units at back of this location which is rat infested. On any given day a client can open the garage door style doors on units and see,smell,& hear multiple baby rats crying or whatever noises baby rats make or see multiple rat tails just above steel I beams at top of units from front to back or smell rat before a unit doors opened or see the rat feces scattered all over the unit floors or see what was once intact and unmolested storage items/content now chewed up and torn into a millions of small fragments reduced to nothing more than stinky disease saturated shreds. The homeless people who've set up camp directly behind the PS NW Freeway location don't help the PS hired pest control contractors At all only making matters worse because they throw every bit of trash against the back wall of the last row of storage units 24/7. Think about it? Roughly a hundred homeless people live in the woods and eat,sleep,play,argue,fight,complain,exist against and behind this location some of whom their selves at an adult video store located within walking distance of this location. PS says law enfor has been contacted but obviously nothing's been done concerning this matter. The electricity in the same last row is suspect at best. The breaker boxes for this last row are broken,rusted,& need to be replaced. Live Electrical wires insulation stripped are dangling everywhere,the breaker switches are rusted and broken exposing electricity shorts that if dark enough show sparks arcing in all directions. I can go on and on and on. My storage unit was broken into and completely robbed of every single item worth in excess of $10,000.00 but PS storage unit insurance caps at $5000 therefore leaving me sol.

Recommended: Yes

The facility was clean and well...

The facility was clean and well secured. I found the management helpful. I felt confident in a new city that until I find a more permanent situation.

Recommended: Yes

This public storage is an amazing...

This public storage is an amazing location.

Recommended: Yes

It's convenient

It's convenient, New, clean, and affordable

Recommended: Yes