Barbara
Jul 25, 2020
The on line reservations process was as stated above
The on line reservations process was easy and effective. The follow up call was professional and timely. The manager, CiCi was EXCELLENT. She was pleasant and knowledgeable.
Recommended: Yes
George Agbana
May 22, 2020
The facility is clean easily accessible...
The facility is clean easily accessible and well lit. The staff is professional and great attitude. You could tell that your business is wanted and you walked out not feeling like money was taken but your money is put in the right place.
Recommended: Yes
ksolivares
May 11, 2020
Very easy to deal with
Very easy to deal with. Everything was done on line.
Recommended: Yes
Kendrick Smith
Apr 13, 2020
All the staff was approachable and very...
All the staff was approachable and very helpful. Considering what's going on in the world today, they allowed me to come in a day before my appointment. I'm grateful for that.
Recommended: Yes
MAAZIK
Oct 02, 2018
Secure and great location but...
Secure and great location but.... the restrooms are never clean, they stink the whole place; also the inicial rent is very low but it increases every six months so in about a year the rent is almost double.
Recommended: Yes
Gia Hodges
Sep 25, 2018
The staff was so helpful and...
The staff was so helpful and knowledgeable about everything. I came into to find out information only but ended up securing a storage unit. Ebony was my rep and I enjoyed her services.
Recommended: Yes
Pilar Tirado
Jun 07, 2018
Competitive pricing
Competitive pricing; plenty of locations at different service levels. The one chosen was great; however, ONE of the front desk clerks was rude, and not an ounce of customer service orientation. Lazy and not even willing to look up when we were asking her questions about the place. if we were not helped by another person that was ready to tackle the job, we would have walked away.
Recommended: Yes
Daniel
May 21, 2018
Go somewhere else.
Go somewhere else. Rental and staff were fine. Freight elevator was out of service and movers had to use passenger elevators took several hrs more at $250 an hr. Doors kept shutting on funiture scratching items. How do You have a multi level bldg for storage and not fix the freight elevator and at least offer a discounr
Recommended: No
Wayne Mentzel
Feb 27, 2018
Alexandra was very courteous
Alexandra was very courteous, thorough and helpful, Fulfilled my needs and answered all questions confidently/
Recommended: Yes
Elizabeth Sánchez Cobos
Jun 28, 2017
Excellent customer service. Maesh at the front desk was very helpful and arranged the perfect storage for me.
Recommended: Yes
Sean Bramlett
Jun 21, 2017
I think this was the best experience I have had from anywhere in a long time. Mahesh is the most professional guy that i have met in ages as well. He knew what he was selling and knew exactly everything you might need by just asking a few questions. I understand Customer Service and this business has it well done. Thanks again for your help.
Recommended: Yes
Jason Simpson
Jun 14, 2017
Had a great experience here. I got a great rate and the customer service was very helpful and professional. Mahesh was especially kind!
Recommended: Yes
Matthew Johnson
Jun 07, 2017
Mahesh was very helpful. We picked the perfect unit for my needs at a price that made sense for me.
Recommended: Yes
Jamal Alsayyed
Jun 02, 2017
Great service. Mahesh on the phone and then Amelia and Eric in person. Very helpful and friendly. Facility is clean and easily accessible. Thank you.
Recommended: Yes
How Spiro
Jan 05, 2017
Excellent customer service
Obtained a storage unit with a full width entry door instead of two smaller entry doors.
Recommended: Yes
Manuel Lopez
Nov 01, 2016
Excellent Customer Service
Outstanding customer service experience provided by Amelia.
Recommended: Yes
J Fance
Jun 29, 2016
Average
There should be flatbeds available for clients who are storing items after hours. Not everyone moves or stores during business hours.
Recommended: Yes
Felipe Carranza
Jun 21, 2016
Affordable. Easy. Excellent!
This is my first time ever getting a storage unit. They made it super easy. They were very, professional, and helpful. The whole experience was aeesome!
Recommended: Yes
Huyen Cao
May 25, 2016
great!
Great employees. Very helpful
Recommended: Yes
Austin Smith
May 10, 2016
Good stuff
Great service
Recommended: Yes
Martin Fein
Mar 30, 2016
Three surveys of your performance should be reduced to one.
I have already filled out one survey and spent time on the phone with another person taking a survey. This is excessive. My experience was satisfactory however I am worried about lax security. with random people from the street coming on site.
Recommended: Yes
Daniel Pickelner
Jun 17, 2015
Public Storage near Galleria
Very convenient and accessible. Management very friendly and accessible. Honored rental reservation (Proguard did not). Only complaint is that the elevator is very touchy and stopped working for a little bit. There was a second elevator that we were able to use.
Recommended: Yes
Magdalena Fischer
Aug 16, 2014
Absolutely professional and caring.
The owner of the public storage in Westheimer Ave and Chimney Rock, is the most caring and compassionate man ever. He makes sure the work is done professionally, people are happy with their storage, and that they have what is needed to make their experience pleasant.
Recommended: Yes
P Gaiter
Jun 06, 2014
Great service!
Malesh is what makes this a wonderful experience. He is such a personable and efficient attendant. The only reason I did not give this company a five star is because I think it is over priced. That has nothing to do with the service, just the cost. We went in there based on a special price noted on the website AND because it was close to where we were located, however once there the price was different and it appears to go up each month. So word of warning...don't be deceived with the 'special pricing.' However, Malesh will take VERY good care of you and he desires a raise for his warm personality and service. He's great!
Recommended: Yes
D. A Lewis
Feb 26, 2014
Management was nice
Clean, secured, I would rent at public storage again. Price was a little high for the storage unit but I guess it is with the cost of living.
Recommended: Yes
