Dominique De Vies
Jul 01, 2024
Better Than the Best Storage
This storage facility is the best one I have used. The staff is very attentive and demonstrate a willingness to assist in a timely manner from the phone query to the ending to rent. The facility is very comfortable feeling with the climate control.
Recommended: Yes
Kenia Hernandez
Sep 11, 2022
Except that unit was compromise..
The unit had the ceiling mesh thorn and taken off the metal .. so like some one had enter thru the ceiling !
Altho it was repair on the spot ..
is not as secure as I would’ve Imagine ..
Recommended: Yes
Regina
Jul 30, 2022
Staff is diligent, helpful, and always cleaning.
I have been helped by 2 different employees at Westheimer location. The 3 times I rented, they each took time to help me decide on size of unit needed. They then patiently helped me locate closest unit because of my disability. The building feels safe, thanks to the many security entrance requirements, lighting, etc.
Staff were diligent, helpful, and always cleaning when no customers were waiting.
Recommended: Yes
Iyanna mitchell
May 17, 2022
Great facility, awesome customer service!
Erika was awesome! Amazing service.
Recommended: Yes
Luis Santos
Jun 14, 2021
Satisfactory
The price is good and the service is satisfactory
Recommended: Yes
Holdup Smiley
Dec 21, 2020
Thumbs up
Very nice place clean and well maintained.
Recommended: Yes
LaToya Wilson
Dec 03, 2020
Great service
Everything was good front desk was nice
Recommended: Yes
Mark
Aug 08, 2020
Office closed at odd hours
Nice facilities, good pricing, but the office seems to be closed at various times during the day. 2x this past week I had to wait for over 45 minutes for someone to return to the office so that I could return a cart and retrieve my drivers license.
Recommended: Yes
SM
Jun 23, 2020
Extra fees, but good facility
They make you buy their own locks for $20 and a thing called a "damp check" for $8 as well as their own insurance for $15/mo.
Even if you sign up under the "First month is $1" offer, expect to pay an additional $30-$40 for your first month when you check in.
Moving carts are only available during office hours, and require a drivers license to check one out. They are locked up after hours.
Facility and units themselves are in good condition and clean. Personal gate code required for access to building and to use elevator, making it feel very secure.
Recommended: Yes
Jennifer
May 04, 2020
My Storage
The storage unit I got was very clean. The people there were very nice and respectful.
Recommended: Yes
Eugene
Apr 18, 2020
Great service!
Clarisse and the rest of the staff is always very friendly and helpful. Move-in and all the paperwork was a breeze. Also, showed the unit first so that I could see what I was getting. Thank you for impeccable service!
Recommended: Yes
Clayton Library Friends
Oct 29, 2019
Everything went very smoothly
Everything went very smoothly. The attendants explained everything to me and showed me a similar unit before I rented.
I like the hours given for access to my storage unit; I can go when it is convenient for me and I don't have to change my regular daily schedule.
Recommended: Yes
Jairo Palomares
Jul 11, 2019
Nice facility.
Nice facility.. great service .. wonderful employees
Recommended: Yes
Inocencio Oliveira
May 26, 2019
The ladies work there are terrible
The ladies work there are terrible. they think just because your a black you are a N**** like them. They don't respect and doesn't know how to take care the customer. I had 30 minutes for them to close they refuse to give me the cart to take my stuff. 8989 Westheimer Rd, Houston, TX 77063
Recommended: No
Ellen Robinson
May 21, 2019
When I went to sign up for my storage...
When I went to sign up for my storage space I was treated very well. They showed me my space and clearly showed me how to access the facility The place was very clean. I was pleasantly surprised
Recommended: Yes
Jordan Molina
Apr 29, 2019
Well for starters
Well for starters, I don't like the storage access hours. Majority of people don't get off from work until 6:00. Then the restrooms are locked when the office is closed, I had to used the restroom & couldn't. Another issue would be the sliding doors locking every time I went to my truck to remove more things, then I have to put the code in all over again. I'm surprised there isn't a timer set for that. Also, not having access to the carts to help move things after business hours really doesn't help. I believe there's room for improvement.
Recommended: No
Aziz Taygun
Feb 19, 2019
All thinks very good.thanks.
All thinks very good.thanks.
Recommended: Yes
Zeeshan Shaikh
Dec 12, 2018
Excellent Service
Excellent Service. Very smooth experience
Recommended: Yes
John Suter
Dec 06, 2018
Everything went very smoothly and at...
Everything went very smoothly and at this early point, all is well.
Recommended: Yes
Katiuska
Nov 03, 2018
Great managers.
Great managers, very helpful , very professional. They explained me the details and guided me through the reservation process.
Recommended: Yes
JOCELYN
Sep 12, 2018
Easy to reserve and change online!
Easy to reserve and change online!
Recommended: Yes
Lillian Lee
Jul 06, 2018
Clean and accessible property
Clean and accessible property, well managed and maintained as well as secure
Recommended: Yes
Laura Power
Jun 20, 2018
Clean
The manager handled my transaction. The staff was courteous. I like the cleanliness of the facility. I did not like the hidden fees in the transactions...the quoted price was not the FULL price of the unit. I know this is a marketing ploy, but customers should be quoted the full amount to rent a unit - all fees included.
Recommended: Yes
