Robert
Aug 17, 2024
Thoughts
It’s clean and customer service is good and fast pricing could be better but overall I’m satisfied
Recommended: Yes
Joanna Reynolds
Mar 20, 2024
Great place
Wonderful place, very clean, great customer service
Recommended: Yes
Sean Cowley
Mar 22, 2023
Excellent
Very helpful and kind customer service
Recommended: Yes
Asha Watson
Mar 21, 2023
Quick and easy
The move was quick and easy. And I was able to transfer my unit. No long wait and everything was electronic.
Recommended: Yes
DEiland
Aug 03, 2022
As Advertised w/Customer Service
Reasonable clean, well-lit and temperature was about right. Front desk lady was very helpful.
Recommended: Yes
Chris C
Aug 01, 2022
Quick. Easy. Convenient.
There was much more space to this storage facility than I initially thought there was. I opted for a 10x20 and was not disappointed when I got to my unit. Unit was large (obvs), clean and ready for me. I had my lock and paperwork sitting inside the door when we got there. I wouldn't have had to go to the office had I figured out the lock. It was a secure location, each unit has a built in lock that goes inside the latch keeping the door closed. You pretty much have to enter a code to get inside anywhere unless you have an outside unit (non-climate). I ran up to the office b/c I couldn't figure out the lock, but my dumb ass didn't realize that you had to actually have the door shut and latched before you could lock it. Overall, the experience was quick (online process was a breeze), easy (didn't have to deal with talking to people, storage unit was easy to access and locks were quick to unlock) and convenient (perfect place to store my crap while I work on cleaning out the house). Thank you sparefoot and public storage for making this a quick and easy process for us.
Recommended: Yes
Eric Sterling
Jul 01, 2022
Easy process
Clean and easy to get to. Like the convenience of on line renting
Recommended: Yes
Mickey
Jun 22, 2022
It was very easy to rent the storage unit.
Made the reservation on line, went by the business and maybe 15min. was done.
Recommended: Yes
Kathleen
May 23, 2022
Easy to rent
Very easy process and very helpful staff.
Recommended: Yes
Jane
Feb 07, 2022
Clean - Easy Move-in
Never had to see anyone. Did it all online. Key was in the unit when we got there. Everything was easy to navigate.
Recommended: Yes
Katlynn Seale
Sep 30, 2021
Dirty, not very convenient to move into
The codes for the elevator are ridiculous, the carts were not easy to use at all, and very dirty. There was no stairs in the main building as well.
Recommended: Yes
James
Aug 16, 2021
Secure Storage
Very secure storage area easy instruction to get too it
Recommended: Yes
Cynthia Sims
Jun 07, 2021
Good snd clean
No problems clean and nice looking. Thank you
Recommended: Yes
S.P. Jones
Feb 17, 2021
Excellent
Fast online sign up and great service! Great price in a new building .Very helpful and professional onsite manager. I highly recomment them !
Recommended: Yes
denise
Jul 26, 2020
Easiest signup process - no contact and wuick
Excellent sign up process, great customer service.
Recommended: Yes
Rickye Hicks
Jul 13, 2020
I got a good product at a reasonable...
I got a good product at a reasonable rate....but then i had to get another 5x5 in the same area and it cost me almost as much as both of the 10x10's that i got.
I feel I got RIPPED OFF in a moment of need. I didn't get told about it until signing document and the agent was very "non-caring" about...really not a good experience at all.
Recommended: Yes
Elitha Stockett
May 26, 2020
Great experience
Great experience. Completed paperwork online. Staff got me in and out quickly. Covid19 protocols we're followed.
Recommended: Yes
Jeremiah Ewing
May 25, 2020
Best place to store.
Awesome all around great facilities and customer service and security.
Recommended: Yes
Alan Daniels
May 11, 2020
Excellent customer service at this...
Excellent customer service at this location
Recommended: Yes
Mike
May 09, 2020
Staff friendly and quick
Great work and phone service and customer friendly
Recommended: Yes
Pamela
May 06, 2020
Excellent quick easy process
Easy, quick process. I was in and out in less 20 minutes.
Recommended: Yes
Lynn Gee
Apr 03, 2020
All around great experience
Easy and affordable no problems moving in
Recommended: Yes
Adriana
Mar 02, 2020
Very friendly staff.
The manager Terry is Super Sweet...( I hope I spell her name right). Transaction was super smooth. Totally recommend.
Recommended: Yes
Kathryn
Mar 01, 2020
Affordable and easy
Quick and easy process, affordable rates. However, it would've been nice to be informed that if you didn't want to be charged $20 for the lock, you need to purchase your own.
Recommended: Yes
Catherine
Feb 23, 2020
Clean, easy to move in, great price!
I set it up online and it was very easy and convenient! The facility was very clean and easy to access. The sales guy was very pushy about the insurance (which is NOT mandatory, despite what he said) but overall a great facility and a great experience!
Recommended: Yes
Vitoria Da Costa
Feb 05, 2020
Everything great and excellent location
Everything great and excellent location
Manager Terry very courteous
Recommended: Yes
Roger Fry
Jan 25, 2020
Good but not full cost disclosure
The whole process of renting a unit was great. But it didn't disclose that they also require you to purchase insurance for your unit which increases your monthly cost. In my case that was $15, but over a year that's $180.
Recommended: Yes
Linda Rexroat
Nov 16, 2019
She was a training manager and floated between units.
Person in the office was friendly and knowledgeable of spaces with products they offered. Would recommend anyone to public storage.
Recommended: Yes
Janet Lunsford
Oct 31, 2019
Professional staff to help rent a...
Professional staff to help rent a storage unit for a few months. Please with process. Kaye, manager spent time with us and walked us through the options.
Recommended: Yes
Gail Wirth-Gurrola
Oct 11, 2019
Very Happy!
Was very happy with everything & especially Omar, the gentleman who helped us!
Recommended: Yes
Stevenson
Jul 19, 2019
Was promised one rate when speaking...
Was promised one rate when speaking with customer service, but was given another when I got to the store. The facility is beautiful, and very clean and secure. The district manager Mr. White contacted me, and promised to get back to me when he had answers. It's been 3 weeks and I have heard NOTHING. I guess he's still 'researching' my issue.?
Recommended: Yes
Julie Latvatalo
Jul 09, 2019
Friendly staff
Friendly staff, very clean facility.
Recommended: Yes
lstarr
Jun 18, 2019
Terry saved the day!
It was a clear black night, a clear white moon Warren G was on the streets trying to consume...wait no...it was raining cats and dogs and it was just me and my fiancee' trying to get prepared for cohabitation (way more boring LOL). Thankfully, Terry was there and did all she could to help us procure a storage unit as quickly as possible. Not only was she super sweet and courteous, she really went the extra mile. She made sure we got to see our storage unit in the pouring rain and did so with a smile. I really feel like this location and Public Storage all together was the best decision we made. They took all the stress out of the decision. FYI... prior to choosing this location, I went to the Public Storage website and compared pricing for all Public Storage locations in the area. This was helpful and their specials can't be beat! Thanks again Terry! You went above and beyond. ( Managers, give Terry a raise!)
Recommended: Yes
Kari Marshall
Jun 07, 2019
I made the reservation online
I made the reservation online. Before I could finish entering my information I was called to set up my appointment. Omar was professional and friendly. The facility was clean and well maintained!
Recommended: Yes
Lee Lang
May 28, 2019
Great experience!
Quick and easy! Mariana was very helpful and professional. Very happy to have chosen Public Storage.
Recommended: Yes
Asia
Dec 27, 2018
Cheap Pricing.
Cheap pricing for storage units. PS is very big on security as well.
Recommended: Yes
James Bittinger
Nov 17, 2018
Very friendly and helpful Good...
Very friendly and helpful Good experience. Safety is a priority.
Recommended: Yes
Karen Mcgrew
Jun 26, 2018
Great service.
Great service.
Recommended: Yes
Sandra Weaver
Jun 18, 2018
Great customer service
Great customer service, fast, secure, and very clean.
Recommended: Yes
Monty Anderson
Jun 15, 2018
How many of these do I have to fill...
How many of these do I need to fill out? I filled out an indepth survey the day I rented.
Recommended: Yes
Anonymous
Jun 14, 2018
Unfortunate incident
The Good: Friendly staff, clean facility, lots of space, convenient location, VERY secure. The Bad: In regards to security this place is like a fortress. However it's a bad thing because I had an incident where I was not able to get into my unit because of such high security. I was under the impression that I had until 9pm to access my unit, or so I was told. But when I tried to access it at 8:37pm I was not able to open the door to access my storage unit. I repeatedly tried for about 5 times, and finally gave up, it still wasn't 9pm yet when I stopped trying. That was a pain, but I left my things in the secured holding area and returned to next day to put contents into my unit. Luckily I don't live very far from the facility. If they could fix this issue it would be much appreciated.
Recommended: Yes
Margaret Barnhill
May 16, 2018
The staff knowledge
The staff knowledge , helpful , friendly
Recommended: Yes
Bob Grigsby
Jun 09, 2017
Terry is top notch in every respect---Always professional and helpful!
Recommended: Yes
Corbin Douthitt
May 24, 2017
not sure why you have to raise the ...
not sure why you have to raise the monthly fees regularly, then offer a rate lower than regular customers pay...
Recommended: Yes
John Gengler
May 04, 2017
Terry is professional and very helpful. She made the process very easy and answered our questions quickly.
Recommended: Yes
Jessica Anderson
Mar 28, 2017
Super amazing staff!! Really helpful and nice!! Great location and clean.
Recommended: Yes
Candess Watson
Feb 21, 2017
Terry is amazing! So professional and polite every time I call. I feel confident that my storage unit is safe at this location and never worry about it!
Recommended: Yes
Curtis M
Feb 02, 2017
Great except they make you buy their locks
Great except they make you buy their locks
Recommended: Yes
chelsea narbaez
Jan 03, 2017
Great manager. Using the express check in online made the whole experience very easy and quick. Great storage space and cost efficient!
Recommended: Yes
Scotty Thomason
Dec 13, 2016
Best choice in Storage
Public Storage offers - Fast, friendly service and office staff who help answer any questions you might have and ensure your needs are met. Same day service, clean, easy accessible just what I needed.
Recommended: Yes
James Powers
Sep 07, 2016
Professional!
Terry was terrific & thoroughly engaged.
Recommended: Yes
Debbie Mazzare
Mar 01, 2016
Awesome Place
This Public Storage place is very clean. The manager is awesome. She is so helpful and friendly. I would definitely recommend Public Storage. Prices are good and people are great.
Recommended: Yes
Christina Miller
Aug 13, 2014
It's just storage
In reality folks are just looking for a place to store stuff- and this just does that. Forcing folks to buy insurance is a little "obamaish" and really shouldn't be. I don't think it's nesessary and should be left to the individual , just another money grab. It's just storage
Recommended: Yes
