Macho Self Storage - Irving

Convenient location

Friendly staff. Needed something close to DFW. Worked out great. Thanks.

Recommended: Yes

Great facility! Great service!

I've used this facility for several years & was glad to get a 2nd unit. Friendly people & great service every day!

Recommended: Yes

5 Star Service!

I found Macho through an online search. I was in love with them from the moment we met. It was an extremely easy process. We were given a tour of the facility which we were offered and the process was made indeed a process I would recommend to a friend. I loved the fact that they are also family owned!

Recommended: Yes

unbeatable prices & good folk

10/10. Great prices in comparison. Customer service is friendly with a fun sense of humor.

Recommended: Yes

Best buck for your storage needs.

Clean facility, older but well kept units, friendly and 100% accommodating management couple.

Recommended: Yes

They place is very nice and the staff are very nice and helpful

Excellent I would refer this storage to all the people I know

Recommended: Yes

Great management--communication, easy access, account setup, great location

Management was great from initial contact, location & other instructions over the phone were flawless. Assisted tremendously with an oversize truck and plenty of parking space for turn around and to temporarily park a loaded car carrier. Poor weather delayed my arrival and the support with this was fantastic. Dumpsters on site, close to the airport, secure/secure/secure. Husband/wife management duo are really great people persons and very courteous and professional. Pest control measures are in abundance (unlike the misadventures of the U-Haul on Harry Hines). Well lit, next door to a convenience store with restrooms was a blessing, too. A tip of the hat to ya'll!

Recommended: Yes

It's the BEST

Excellent in every aspect, it's the best.

Recommended: Yes

Great customer service

By far the best storage facility around. Great customer service they are always will to help.

Recommended: Yes

THE place to go for your storage needs

I reserved my unit online, a very easy process. I received a call the same day from Chastity letting me know they would be there. It took a few days, a few calls; but I did get in. Chastity did my paperwork, it didn't take too long. She left it up to me to look at my unit then, I chose to wait. As clean as the office and grounds were, I wasn't worried. The price for my unit was fantastic. Another great thing? They don't force insurance on you. That is your decision. That has been most of the issue looking for storage. My sister rented the same size unit about a mile away. With "forced" insurance, she pays almost twice what I do. Jokes on her. She should have gone to Macho storage like I did, save those dollars. These are great people, they offer great prices; check out their website and see for yourself.

Recommended: Yes

The Perfect Place

We needed a place to store our vehicle while we were in Mexico for two months, and this storage facility was ideal. It's close to the airport, and had all the right stuff for us. The owners are so very friendly and helpful ... even gave us a ride back to our hotel for less than a taxi fare! And since we were getting back to Dallas quite late, they gave us a nighttime access code to get into the facility after they were officially closed. This was a no-fuss, no-muss, simply perfect place for us, and we'd definitely use it again if the need arose. Thanks!

Recommended: Yes

Very good. Thanks guys.

Recommended: Yes

Wonderful customer service. Helpful and nice.

Recommended: Yes

Easiest storage rental I have experienced.

Recommended: Yes

Great price and super good customer service in every way. Thanks guys.

Recommended: Yes

Excellent

Recommended: Yes

Amazing, easy, fun.

Recommended: Yes

I'm telling all my friends. The office is amazing. Free lock- super awesome.

Recommended: Yes

I'm telling everyone I meet!!!

Macho storage is the place to rent!! No hidden fees, what you're quoted is your price! Tax free. And..... A free lock coffee cup Coozie and many others... You've got storage needs... See these great folks first at macho storage!!! Honest and courteous. Thanks again guys!!! Procrastinator friendly!!

Recommended: Yes

judy thanks for your help

will let all my friends know about your place

Recommended: Yes

excellent, warm service

The customer service was exceptional. I would recommend to all my family and friends..

Recommended: Yes

Amazing. No complaints.

Recommended: Yes

BEST STORAGE I HAVE COME ACROSS. I CAN PERSONALLY SAY BETTER THAN PUBLIC STORAGE

Recommended: Yes

Running late and still did paperwork

This is probably the only place I have been to that sat there and processed my paperwork with a smile on their faces even though I arrived few short minutes before closing time. They were very helpful and so nice and understanding as to why I was running late. I would recommend this storage to anyone who would like great customer service.

Recommended: Yes

Customer service was great! I've been to this facility twice including the day I moved in and the first time Debbie and her husband were very friendly and helpful. The day I moved in Bob was the same way. I have another storage somewhere else that I purchased before I knew of this place and wish I would have found this one first.

Recommended: Yes

The owners were very nice. Everything was great! If I ever need storage I will use this mancho!

Recommended: Yes

Service is excellent and I love the price and the perk/free lock and truck.

Recommended: Yes

great storage facility

My first time in a macho storage facilities, the staff welcomed me and made my visit comfortable. I reserved a unit online and had no problems with the same price or availability issues like the popular storages. I would definitely recommend this storage facility.

Recommended: Yes

Recommended: Yes

Great

Love this place great price great place to store and the guy there is really nice

Recommended: Yes

Absolutely exceptional experience! Friendly, efficient, outstanding customer service. Staff was very aware and alert, providing much confidence in facility security.

Recommended: Yes

Debra and Skip were absolutely excellent and a big help and relief for me to find a place for my things.

Recommended: Yes

The staff is awesome and very helpful. I really am happy I chose this company.

Recommended: Yes

It's very good, clean everything and good serve or staff assist very good and friendly. I like here a lot. Thank you.

Recommended: Yes

Debbie and Skip were very friendly and I felt very safe leaving my personal items with them.

Recommended: Yes

Awesome positive enviroment

Recommended: Yes

Great service, great price, great deal.

Recommended: Yes

Very friendly, very clean. I am very pleased and comfortable leaving my belongings here.

Recommended: Yes

People at storage place were very helpful, n very nice people to talk to. Had no problems watsoever. Very nice place n people to do business with.

Recommended: Yes

Great, friendly service. Keep these guys!

Recommended: Yes

Always willing to work with you!

I have used this storage on several occasions. No matter where I live, or how far I have to drive to rent a storage, I will only use this facility. If I forget to pay, I will get a complimentary email to remind me I am late. Can always call if I have a problem and they have never failed to work with me. I just have to let them know what is going on. Great Customer Service! Even my kids would recommend this facility.

Recommended: Yes

I could not of picked a better storage place. Staff if wonderful and the security is great.

Recommended: Yes

Extremely nice place with outstanding staff. Thank You very much!

Recommended: Yes

So far I am very pleased with my choice of the storage that I just rented and love the fact that I can use the truck for free, I will be using it tomorrow to finish my move, Thank you for being there.

Recommended: Yes

People were very friendly. Wonderful and clean place. Great prices. Would recommend to friends.

Recommended: Yes

Great customer sedrvice Nice people!

Recommended: Yes

quick, clean, secure.

Recommended: Yes

Excellent ( very professional)

Recommended: Yes

great service

Very friendly staff, very secure location with cctv cameras and managers live onsite. One benefit is rent starts the day you move in not on the 1st of the month, when most of my other bills are due

Recommended: Yes

Wonderful customer service Great units

Recommended: Yes

Extremely pleasant and hospitable.

Recommended: Yes

Wonderful Service Great People!

Recommended: Yes

Excellent! Great & friendly service

Recommended: Yes

I had a wonderful experience with Macho Storage in Irving. Great people, great service, and excellent customer service. I would recommend them to everyone. Thank you for being GREAT.

Recommended: Yes

Wonderful personalities. A great place to give business to!

Recommended: Yes

Great customer service and very clean facility. Would recommend them to anyone

Recommended: Yes

Excellent!!

Recommended: Yes

It was great!!!

Recommended: Yes

Recommended: Yes

Best move in experience I've ever had at any storage facility.

Recommended: Yes

so far it is a good place to be.

Recommended: Yes

Great customer service explain everything, very friendly. Trust worthy. Feel comfortable do business.

Recommended: Yes

It was great.

Recommended: Yes

Great customer service, reliable and very helpful.

Recommended: Yes

I had a great excellent experience. Good people good price

Recommended: Yes

Ship & Debbie were welcoming & very helpful. Will definetly refer.

Recommended: Yes

Excellent ! Friendly & knowledgable!

Recommended: Yes

Great service.

Recommended: Yes

Billing Issue Resolved

I’m a firm believer that when issues are resolved, we as consumers should praise the company we help to make a profitable business. Through research I found out that Joel (last name omitted to protect his privacy) is VP/CEO of Macho Storage and he contacted me promptly and promised to resolve my issue by, giving me credit for the late fee and issue me a month of free rent for the truck. I’m not sure but I believe that my rent will stay the same. I found him to be very professional and willing to work with me and my concerns (most VP’s/CEO’s don’t get involved with the issues that affect the little people that do business with them they leave them to work with the lower management) he even allowed me to vent and voice my opinion (he listened to me and I listen to him) and I’m very impressed at his level of self control and willingness to help. He stated that rent is raised yearly (I have only been a tenant since October) and that he would fix my account and of course I advised him that if Debbie and Skip treated me like this then they would treat someone else like this. He stated he never had problems with them before neither had he had a problem like mine before. I’m a satisfied consumer because of the level of service I received from Joel. If I rate this company as a place I would rent from it would only be because of the price for the space and for the valued service I received from Joel. I feel that Joel is a moral and ethical man and it is those kinds of qualities that cause people to drive across town to do business with any company. Thanks Joel for your awesome customer relation skills. PS. I now live in Desoto.

Recommended: Yes

Excellent

Recommended: Yes

Great overall experience.

Recommended: Yes

Staff was super helpful and accomodating. Would definitely recommend.

Recommended: Yes

Dont rent in Irving

I'm currently very pissed at the way I have been treated as a tenant. On this rental, I paid $100.00 deposit for the truck; use is free if it is returned by 5pm. I unfortunately didn't finish unloading my things until 6 pm although I was on the property parked and unloading at 5 pm. The managers kept my entire deposit (I do have a witness; the Youth Pastor who helped me move my things into storage). According to the agreement, they were only suppose to charge me a day rate of 29.95. I was also charged $15 late fee for Jan on or about the 9th. Per this TSSA lease agreement, I have until the 16th before late fees apply. The manager,wants me to come in to the office and sign a new agreement, after I refused, she threatens me by stating I don't have to sign a new agreement but don't be surprised if my rent is raised because corporate raises rent all the time and hung the phone up. I spoke to her husband (the supposed real manager) who then backs her up and says the way to handle the matter is to sign a new agreement saying that they don't have to honor this agreement because it a month to month agreement and corporate can raise the rent. How about before the day was over I received an email from them with a new TSSA agreement that changes the late fee due date from the 16th to the 6th and in the body of the email it reads, “Ms. Kirksey, Please sign the attached lease and return to Macho Self Storage office no later than Feb 2nd, 2014. If not returned signed by Feb. 2nd, 2014, We will increase your rent to $85 per month. The $75 a month reflects signed leases. Without an updated signed monthly lease your monthly rent will be $85 as of Feb. 3rd, 2014.” Honestly I thought that as a part of customer service, a company is suppose to honor the agreement that was made even if it is a typo. Every website I have found Macho self storage they advertise 10 x 10 unit as $75.00, How can they even justify the rate increase?

Recommended: No

Debbie and Skip are awesome and friendly to work with. Thanks for everything!!!!!

Recommended: Yes

PHENOMENAL

Recommended: Yes

Very homey. Nice people! Great experience

Recommended: Yes

Not fancy, but sufficient and well-priced.

The front desk help is very friendly and helpful. My unit was slightly dampish on the floor, but it was probably just concrete condensation from being so cold. The door is not super easy to open, but other than that, it is fine. Good price.

Recommended: Yes

absolutely wonderful customer service.

Recommended: Yes

Debbie& Skip have been excellent in every form and fashion.

Recommended: Yes

Very nice and professional. I would recommend this storage to anybody!

Recommended: Yes

It was great, they were very pleasant, who recommend to other.

Recommended: Yes

Very nice staff. Good explanation and excellent service.

Recommended: Yes

Excellent

Recommended: Yes

Debbie was really nice. My first experience ever for renting a storage. Great!

Recommended: Yes

Professional and very helpful

Recommended: Yes

Great!!

Recommended: Yes

Very good

Recommended: Yes

Very good great management, good customer service. Thanks

Recommended: Yes

Excellent!

Recommended: Yes

Customer service at this location was a deal maker for me. Thank you Debbie and Skip

Recommended: Yes

Staff was professional and courtiers, gave all information in a timely manner, excellent price.

Recommended: Yes

Everyone in the office was so nice! Awesome!!

Recommended: Yes

Good so far. Polite and very helpful

Recommended: Yes

Friendly staff, great experience.

Recommended: Yes

Incredibly nice and welcoming, friendly service - will recomment them to friends

Recommended: Yes

The staff are very easy to work with during our transition in purchasing a home. We purchase around 150.00 in boxes also. They are great people

Recommended: Yes

Great service and support.

Recommended: Yes

Completely awesome! Went above and beyone to help me find 24 hour access

Recommended: Yes

Easy, quick, firendly, affordable. Thanks!

Recommended: Yes

Bob was great! Good unit for the price, and the location is easy to get to.

Recommended: Yes

Very nice people

Recommended: Yes

Terrible. Charged for truck when we were 9 min. late! Charge for water, no trash recepticles.

Recommended: Yes

Debbie was great! She was friendly and very helpful.

Recommended: Yes

Very good!!

Recommended: Yes

Had a great time. At all times I knew my belongings would be safe. The hours worked with mine and the managers are AWESOME people

Recommended: Yes

Excellent!! Very friendly and courteous. Great customer service. Was really satisfied.

Recommended: Yes

Was very fast and professional also easy to understand what I was getting for my money

Recommended: Yes

Absolutely wonderful. Clean units safe environment. Super friendly management team! Highly Recommended.

Recommended: Yes

Recommended: Yes

This group of people, they are very friendly and great customer service

Recommended: Yes

Skip and Debbie were so helpful. They made this a lot easer for us. Thank you so much!

Recommended: Yes

Great service!

Recommended: Yes

Very simple process to move in and very friendly managers willing to assist in any way

Recommended: Yes

I had a wonderful experience coming in here. They were very friendly and warm

Recommended: Yes

Very good customer service. Used storage before.

Recommended: Yes

The managers' Skip and Debbie were great. They went the extra mile in customer service

Recommended: Yes

Skip and Debbie made this experience seamless. Great Job!

Recommended: Yes

Nice and clean. Good staff

Recommended: Yes

Very good

Recommended: Yes

Recommended: Yes

It has been great. My unit flooded and Debbie responded with a sense of urgency.

Recommended: Yes

The service was excellent and skip and Debbie Carter very friendly people.

Recommended: Yes

Very helpful and friendly service

Recommended: Yes

A clean, safe facility and friendly managers - :)

Recommended: Yes

I had an aboslutely wonderful experience with this Pack & Stack and would definitely recommend it to others

Recommended: Yes

Great customer service. Staff friendly

Recommended: Yes

It was great. Very nice staff. One of a kind

Recommended: Yes

Recommended: Yes

Excellent customer service from Skip & Debbie. Great experience. Will use them again.

Recommended: Yes

Really good service and customer service, I will recommend to anyone.

Recommended: Yes

It has been a very good experience. Mr. Skip and Ms Debbie are so friendly, and care about their customers.

Recommended: Yes

An absolute God send @ this time. I really need to get a storage and they made sure I did.

Recommended: Yes