Sydney Green
Jun 14, 2023
Perfect location
Awesome process! Great location!
Recommended: Yes
Saeed
May 24, 2022
Excellent
Excellent service by Jennifer.
Recommended: Yes
JRODHOU
Jan 19, 2022
Friendly staff. Clean and secure unit
Be prepared for a lot of walking! Building R has a front and back door only, no side doors. It's about 120 steps from front to back. They told me to use the front, but the one and only cart was at the back! Well lit inside and out, and secure locks. The entrance door needs to be replaced. The office staff had to come show me the trick to pulling open the door, once someone finally gave me the correct door code!
Recommended: Yes
Robert Batchelor
Dec 11, 2021
Clean and convenient
Clean and convenient. Safe site. Never have to worry about anything.
Recommended: Yes
Ashley Higgs
Aug 18, 2021
Best storage experience
I was greater and helped by Mary after making my reservation and signing my contract online. She was wonderful! So friendly and helpful. She showed me the added convenience of using the app to access my unit and make payments. My unit was clean and ready with a plastic ribbon on the door. I broke the ribbon to find my lock and insurance information inside. Move in was a breeze and I'm beyond satisfied with the entire experience.
Recommended: Yes
Josh
Jul 14, 2021
Clean and good price
Signed up online and got a good deal. Immediately got a call to finish setting up the unit. When I showed up the unit was ready and clean. Only negative is that there are only two dollys so I would advise bringing one if you can.
Recommended: Yes
Zarona Samuel
Jul 02, 2021
Great storage place
Definitely would recommend this placs
Recommended: Yes
Harvey Johnson
May 24, 2021
Great Fast Service
Customer experience awesome , everything was explained made me feel very welcome money well spent
Recommended: Yes
David
Apr 19, 2021
Good pricing
The team was very nice and area is clean. They need more of the carts to assist movers.
Recommended: Yes
Genevieve
Apr 13, 2021
Last minute move-in went smooth
An employee assisted me promptly with accessing my unit that did not show a building number in the email.
Recommended: Yes
Moussa
Jul 30, 2020
Great service
Great customer service from SAMIRA, clean unit
Recommended: Yes
Andrew
Jul 29, 2020
Friendly Staff
Staff was very nice. Quick and easy check-in process.
Recommended: Yes
Carol Robinson
Jul 25, 2020
Rental went well but had to find a cart...
Rental went well but had to find a cart for move-in. Another customer said she's had to wait an hour before to get a cart. Front desk said there were 8 carts available but didn't know where they were. We drove the property and saw two other cars, neither of which were using a cart. Too many units for so few carts and where were those? Otherwise, all was fine, thanks.
Recommended: Yes
Amanda
Jun 12, 2020
Clean and friendly staff
Everything has been quick and painless from the start. Great location, clean, and great staff.
Recommended: Yes
Jenny
Jun 04, 2020
Nice and clean facility.
Appreciate having dollies available . Makes it handy especially for us "older" folks
Recommended: Yes
Steve
Jun 02, 2020
Search through entire site for hidden charges and very expensive insurance
Positive:
Customer service is very friendly.
The location is very clean inside and out.
The elevator is large and spacious.
To enter my unit I have to put in my security code 3 times. No one can get on a floor if they don't have the correct code.
Several carts are located at the lobby entrance.
The standard price of the rental was as advertised.
The administrative fee is as advertised.
Negatives: None of these are mentioned on the website before making the reservation. I was in a hurry and need somewhere near the house. So, shame on me for not researching more.
*Not advertised. You have to purchase their lock. The old stainless steel bulky disc locks are no longer accepted. Although you can use them as a secondary lock. $20. This can be found after searching through the entire site.
Not a service but an up sale.
*Not advertised. You have to purchase their insurance. $15 a month. If you search hard enough on the website you can find the insurance requirement. But you are unable to determine the cost of the insurance without logging in which means you must create a profile. The insurance is more then I pay for my home rental insurance. This is what upsets me the most and the return on damaged or destroyed goods is extremely low. This isn't a service this is a profit center.
Simple fix:
When you click on a unit size.
Not only does it show the admin fees but also a link to the lock and insurance requirements.
Post all the cost be open and up front.
Recommended: Yes
Craig
May 27, 2020
Great Storage Facility!
Great storage facility and great staff!
Recommended: Yes
Ron or Brenda
Apr 08, 2020
Clean, neat and reasonably priced.
Clean, neat and reasonably priced.
Recommended: Yes
Leticia Salinas
Apr 06, 2020
Only thing I didn't like is that gate...
Only thing I didn't like is that gate closes at 9 pm
Recommended: Yes
TG
Feb 03, 2020
My experience
Staff was very helpful and I know my personal belongings will be protected! I was explained everything thoroughly and was even given a little tour of where and how to access my unit.
Recommended: Yes
Rick Lehr
Jan 22, 2020
Mary was great in showing me the...
Mary was great in showing me the facility and explaining everything. I like the triple security entry code set up to the climate controlled facility and feel very comfortable early in the morning or later in the evening at the storage unit. Extremely clean and affordable.
Recommended: Yes
Theodore Smith
Jan 21, 2020
Easy to get into the storage facility.
Easy to get into the storage facility.
Clean facility.
Well lit with good air conditioning.
Easy to get to storage space.
Nice that the flat bed dollies are provided.
Recommended: Yes
Alex
Jan 11, 2020
Easy move in
The process was easy and moving in was easier. The women at this facility are awesome. Great attitude and always smiling. Thank you for the great service.
Recommended: Yes
Martha Diaz
Dec 10, 2019
VERY DECEIVING COMPANY-DO NOT RENT HERE
This was my first time ever using a storage unit and I was very disappointed. I rented my unit on 11/29/2019 and was never told any information on prorated charges. I was specifically informed that my payment would cover everything until my move out date on 12/29/2019. I actually did not step foot on the property until 12/3/2019 and I get a call the same day that I owe more money. What no way. I talk to someone about the situation and I was bluntly told " its on the agreement that you signed" first of all, I didn't read that agreement, I was too gullible and trusted the employee that helped me, that was a mistake on my part. I am very disappointed. I moved my stuff out the very next day and I still had to pay more money which is ridiculous because I only had my things in a storage unit for 3 days and end up paying $70. What a ripoff. I WILL NEVER RENT FROM HERE AGAIN. The employees need more training and its not fair to the customers that we do not get told the correct information by employees.
Recommended: No
Tanya Acosta
Nov 05, 2019
Excellent facility
Excellent facility! Clean, secure. Great staff
Recommended: Yes
David Welch
Oct 28, 2019
Rental Rates..not quite accurate
The online ad for 1.00 and 28.00 is not quite accurate. 70 $ at move in..they require you to buy insurance, then comes the lock you have to buy....tad misleading.
Recommended: No
Glasmine Ellis
Jul 08, 2019
Front desk agents were extremely...
Front desk agents were extremely courteous and professional. Kudos!
Recommended: Yes
Steve Bell
Jul 03, 2019
Everything went very smooth and...
Everything went very smooth and uncomplicated. ?
Recommended: Yes
Kelli Casey
Jun 19, 2019
clean facility
clean facility, courteous employees & seems very safe.
Recommended: Yes
LeighAnn
May 20, 2019
Very good customer service!
Very good customer service!
Recommended: Yes
GPS
May 20, 2019
This is the place to go!
This is the place to go!
Recommended: Yes
Nancy Smith
May 03, 2019
Amber and the other ladies in the...
Amber and the other ladies in the office were very helpful and very kind. They seemed to really LOVE their job. I was able to get in and out on my lunch break.
Recommended: Yes
non of your business
Apr 03, 2019
Everything is good only wish you could...
Everything is good only wish you could access storage whenever
Recommended: Yes
Islandboiv
Feb 11, 2019
Great service
Great service, quick transaction, great facilities
Recommended: Yes
Richard Elias
Sep 26, 2018
I came to the Dominion location and my...
I came to the Dominion location and my buddy Carolyn god bless her heart she was very helpful and kind. She helped me find the perfect storage for my possessions and I have my full trust in her and the staff at this location. Highly recommend to speak to Carolyn she definitely will go the extra mile for you. Somebody give this woman a promotion!
Recommended: Yes
Ladawna Manning
Sep 18, 2018
Your property manager on I-10 service...
Your property manager on I-10 service road next to u haul was very helpful she was as a awesome person to deal with I would highly recommend her to anyone she went above and beyond her job title 5* for her
Recommended: Yes
Patrick Felice
Sep 10, 2018
review
good storage.
Recommended: Yes
Bettye Mckissick
Sep 04, 2018
Construction going on next door for...
Construction going on next door for remodel and there's nails and screws ALL over the area we drive on to get to our unit. It's ridiculous!
Recommended: Yes
Codi Huff
May 23, 2018
Easy online reservation and helpful...
Easy online reservation and helpful associate on check in.
Recommended: Yes
Austin Tucker
Apr 04, 2018
Very pleased with the service and...
Very pleased with the service and attitude of the employees. The facility itself is reliable but not very clean. A little trashy in certain areas. Overall great though!
Recommended: Yes
Bob Mueller
Jul 12, 2017
Stored stuff there a couple of years. Easiest in and out procedures, fast, easy and accurate website portal. Fast friendly service. No problems. Would recommend to anyone.
Recommended: Yes
Melissa
Jul 06, 2017
Pleased
Quick. Convenient. Secure. Exactly what I needed ahead of schedule even. Great rates.
Recommended: Yes
Uchechukwu Ekeopara
Jun 06, 2017
Was a nice move in experience
Was a nice move in experience. Carolyn at the front desk was really helpful
Recommended: Yes
Uche Ekeopara
Jun 03, 2017
The front manager was really helpful. A nice storage unit.
Recommended: Yes
big al
May 09, 2017
Very efficient and friendly staff. The facility seems safe and secure. I've had to deal with self storage farther into Houston, and those experiences were ordeals. None of that here. But in this age of computers being everywhere--in your kids shoes--why so much paperwork? My valuable junk is safe and I can sleep soundly tonight.
Recommended: Yes
Don Coonrod
May 01, 2017
Very smooth onboarding. Carolyn and Dawn were extremely professional, helpful, and gracious. Well kept facility, with tidy stock and supplies area. Would recommend to other small businesses for use as an offsite storage facility.
Recommended: Yes
Adam Grey
Feb 27, 2017
Great place to store your items. Property manager Carolyn did a great job helping me with getting a Space. She was nice and really explained everything since it is my first time storing items other than my garage. I would definitely recommend this place!
Recommended: Yes
Karim Sahebi
Sep 21, 2016
Good experience
Good customer service, convenient places , clean storage area
Recommended: Yes
Jonder Arida
Jan 05, 2016
Great Service
I came with a problem and the site manage solve it. Great friendly customer service. He was ready and willing to help! KUDOS to the onsite manager.
Recommended: Yes
Robert Baker
Mar 18, 2015
Public Storage
Reservations (5 Stars) - Received call within 15 minutes of making on-line reservations to schedule time to complete rental paperwork and take possession of the unit. Cleanliness (5 Stars) - Unit was clean and ready to move into. Security (5 Stars) - Gate operation and security code works as expected. No problems entering facility. Cameras are located to view property. Assume all are in working condition. Staff (5 Stars) - Friendly and professional staff. Completed necessary paperwork and shown unit in approx. 10 minutes.
Recommended: Yes
Amit Patel
Aug 15, 2014
Straight forward, no string attached service!
Satisfactory experience from reservation through call center to on-site staff personnel.
Recommended: Yes
