SWells
May 30, 2023
Nice place
Very satisfied with the facility.
Recommended: Yes
Aye Jai
May 30, 2023
Price Fake out
I reserved the storage for one price and was charged a different price when I went to the facility. They didn't honor the original price that I had reserved for.
Recommended: No
Angelynn Albert
Mar 02, 2023
Staff
Staff were very attentive and helpful. Facility is clean too.
Recommended: Yes
Sombol
Mar 05, 2021
Great experience. Kristy is wonderful.
Had a great experience with this location. Kristy is super helpful and kind and it seems like she really cares about the customer and wants what’s eat for us. She answered all the questions we had in detail and was very patient with us. She’s a gem and we are grateful for her kindness!
Recommended: Yes
Jeffrey Smith
Dec 23, 2020
Great value, easy move in, clean facility
The contactless online reservation worked perfectly. Had all of the information I needed to access my unit with a lock waiting inside.
Recommended: Yes
Amy Travioli
Jul 20, 2020
Clean Storage Units
Clean Storage area & friendly people
Recommended: Yes
Douglas W Chandler
Jun 09, 2020
Customer Service
I have not had to deal with storage units for a very long time, but the employee that helped me complete paperwork also gave great advice concerning economics and dimensions! I am very pleased and appreciative.
Recommended: Yes
Joseph Dominick Condoleo
Jun 06, 2020
Didn't want to buy insurance and had my...
Didn't want to buy insurance and had my own lock. not a fair way to do business in my mind
Joe
Recommended: Yes
George Osorio
Mar 31, 2020
Great place to store your stuff.
Great place to store your stuff.
Recommended: Yes
Marsha Richards
Mar 27, 2020
Excellent customer service by the...
Excellent customer service by the manager Sharon. Facility is neat & tidy, well-maintained.
Recommended: Yes
Joseph Carbonaro
Mar 23, 2020
Easy quick experience
Easy quick experience. Service on site was exceptional
Recommended: Yes
C Dan Tarpley
Feb 26, 2020
Super helpful!
Brittany and Jae were super helpful, friendly and professional. They went out of their way to make sure we got the unit(s) that best fit our needs.
Recommended: Yes
Marla Meriano
Feb 14, 2020
Always helpful staff and very clean
Always helpful staff and very clean, safe location
Recommended: Yes
Ronald Kindler
Jan 26, 2020
Very friendly
Very friendly, caring, and considerate.
Recommended: Yes
Robert James
Jan 15, 2020
Portable storage review
Good experience for temp storage location
Recommended: Yes
Tammy Barton
Oct 02, 2019
The staff is great
The staff is great, especially Sharon she was a big help. The place is very clean and easily accessible. Great prices!!
Recommended: Yes
T Lindgren
Oct 02, 2019
We received wonderful service with...
We received wonderful service with setting up our two storage units. Everything is so clean. We flooded so it's wonderful to know our things will be in a well-kept space with great security
Recommended: Yes
Scott Stout
Sep 27, 2019
Great Customer Service!!!
I am not going to lie, I'm glad I found this place. I was a customer of Metro Storage in kingwood and had been there for 14 months. Last Sunday I received a call from Metro saying that I needed to come check my unit out that they experienced flooding and my unit might be involved. I checked my unit and as far as I could see it was ok. I spoke with their manager and she said that they are wanting everyone to move out but they will give us time. I got a email Monday saying that they needed everyone to be moved out no later than Sunday, September 29, 2019 but in a very distasteful and somewhat rude way... Simply heartless.
On Tuesday, September 24, 2019 I went to Public Storage with two reservations 1 for a 10 x 10 and the other for a 5 x 5 and from the beginning Sharon was very committed to serving me and representing Public Storage in a professional manner she even contacted her District Manager to help extend certain services to accommodate me even more.
Thank you to all employees at Public Storage 700 block of N. Park Dr in Kingwood, TX you all display what customer service is all about!
Recommended: Yes
Diane Nowakowski
Aug 29, 2019
I had a wonderful employee experience...
I had a wonderful employee {Charlene}~customer experience when I signed up for a storage unit this past weekend. Today however, I was very disappointed with having my items in climate control storage on the 1st floor for only 2 days, the humidity that was in my unit is unacceptable. I was told the air would be set to 75 at all times, today my boxes were all damp, it smelled in my unit. I have 3 damp rid containers that already had about an 1/2 inch to inch of water. I was told the customers today 8-28-2019 kept the main door blocked open, and the weather {never rained} outside is the cause! Poor management on duty to allow this to happen. If I wanted a damp storage unit I could have rented a cheap storage unit else where! i am not a happy customer!
Recommended: No
Robert
Aug 21, 2019
Really nice folks there
Really nice folks there, very professional and helpful.
Excellent location and clean.
Great security access required.
Outstanding office staff and easy to complete the rental transaction.
Recommended: Yes
Chastity Hardin
Aug 02, 2019
Very helpful and easy process.
Very helpful and easy process.
Recommended: Yes
Robert Sawyer
Jul 27, 2019
Didn't think about loss of power before...
Didn't think about loss of power before I rented my space, very disappointed that there is no backup generator so I could have access during a power outage. Otherwise I am very pleased with personnel and facilities.
Recommended: Yes
Nicole Scambray
Jul 27, 2019
Charlene was so helpful
Charlene was so helpful! The facility is very clean and has great security.
Recommended: Yes
Marjorie Pineda
Jul 16, 2019
Excellent customer service!
Excellent customer service!
Recommended: Yes
Paul
Jun 24, 2019
Brand new
Brand new - clean facility - very secure - great customer service by staff
Recommended: Yes
Paul B.
Jun 21, 2019
Great customer service.
Great customer service.
Recommended: Yes
Jon Clingaman
Jun 06, 2019
Amazing Experience!!
Sharon and Tamara were great citizens of their roles. They made certain the needs of the customer were met. I highly recommend the location to anyone interest, hands down they will be greeted and treated respectfully
Recommended: Yes
Danyale Bailey
May 23, 2019
great storage facility
Clean, well lit, reasonably priced and cool A/C. Highly recommend
Recommended: Yes
Adam Mathews
May 22, 2019
A company can have all the bells and...
A company can have all the bells and whistles, but if their staff sucks, then the overall company sucks. Your staff did not suck! Adam
Recommended: Yes
Sherri Mccrary
May 15, 2019
Great service
Everything was good.
Recommended: Yes
Gordon Dupre
May 04, 2019
Easy to get in and out
Easy to get in and out
Recommended: Yes
A Augustine
Apr 23, 2019
A Service and facility.
The employees are very friendly, helpful, efficient, and knowledgeable.
Recommended: Yes
Steve Pollock
Apr 23, 2019
Friendly staff
Friendly staff, very knowledgeable on the policies and best values. They were efficient and professional.
Recommended: Yes
Charlie Andrus
Apr 17, 2019
Renting from Public Storage in Kingwood...
Renting from Public Storage in Kingwood was a quick, pleasant, painless experience. Sharon is awesome and provides the best customer service that I have received in a long time.
Recommended: Yes
Maynor
Apr 03, 2019
Super clean and excellent service
Super clean and excellent service
Recommended: Yes
Karen Haller
Apr 01, 2019
Just great customer service
Just great customer service. They went over products that might help me with my move.
Recommended: Yes
