Debi
Apr 15, 2024
Hard to get to and only open until 10:00
This facility is great except VERY difficult to get to from anywhere. You have to go all the way up the freeway and back to get to it
Recommended: No
Robert Kuegemann
Feb 03, 2024
Great Storage
The whole process was very simple and the price is right. Blake was very helpful and easy to work with. The facility is clean and well kept.
Recommended: Yes
Sudip Mukerji
May 27, 2023
Reasonable prices & great customer service.
The on-site manager was very informative and patiently answered all my questions. Pricing is reasonable.
Recommended: Yes
Charles Jimerson
Mar 13, 2023
Great Facility
Hinky location access, but great product and prices
Recommended: Yes
Tonya
Sep 14, 2022
Excellent Customer Service!
The manager was so nice and actually filling in for the regular manager on duty. She walked us through the whole process quickly and so professionally! I’ll definitely continue doing business here.
Recommended: Yes
This time I do not recommend Cube Smart to anyone
Sep 07, 2022
Unconcerned
My unit was damaged placing a huge hole in the wall. This company told me they’re not responsible file a claim with my insurance because of the rats that may be in it possibly snakes too. I explain that the rest didn’t make the whole I was only offered enough time to move my stuff out of the building that’s it What a $25 credit that grants me only six days to move my stuff out of their building .due to the fact that I get off in the evening. There is no lights in the hallway of this building. When I ask about the safety concerns of the whole being in the building and snakes or rats could be in there they told me they could only shined a flashlight to see if anything is in the building. These people were very unconcerned didn’t care about the damage that may have happened to my items due to the fact that this hole was drawn into the wall of their building not by me not by wrote it by any source and offered no suggestions but you can move out if you want to we could have someone come and patch the hole in a few days on Saturday well today’s Wednesday can you imagine how much things could be in that building within those days. This time I do not recommend Cube Smart to anyone
Recommended: No
Bo
Apr 28, 2021
Cube was empty and ready to move in
Some trash was left in the parking lot from the prior tenant- small things, scattered in the parking lot in front of the door. I mentioned it to the office, 2 days later it was still there
Recommended: Yes
Irma Parker
Dec 16, 2020
Great location
Easy reservations, check-in, payment, etc. Great
Recommended: Yes
RICK
Jun 14, 2020
WENT OK
EVERYTHING WORKED OUT GREAT THANKS
Recommended: Yes
Jonathan
Mar 14, 2020
Great staff, fair price.
Excellent and straightforward experience . Best rates around and great management staff talked me through the pricing and process.
Recommended: Yes
Kaylene
Sep 21, 2019
Very nice manager. Extremly clean.
I was very pleased with my experience when i rented my unit. The manager was very nice and informative. The unit was cleaner than i expected. I would recommend this facility to anyone i know.
Recommended: Yes
Shanta
Dec 11, 2018
The staff was very professional
Easy to find and the price was lower than expected
Recommended: Yes
Yvette Powers
Jan 06, 2018
Satisfied!
Your representative -Ms. KiKi is incredibly professional, personable, friendly and very intelligent. She made my move-in a complete and painless event.
Recommended: Yes
Naomi
Oct 17, 2017
Fast service and really great help
Had what we needed and really nice front help.
Recommended: Yes
Jamie
Aug 31, 2017
Quick and easy
Manager explained everything clearly and nicely. Moved in with no problems
Recommended: Yes
Jamie
Aug 29, 2017
Simple and fast process
The front desk lady was very polite, explained everything easily and the process was quick and convenient
Recommended: Yes
David
Jun 02, 2017
All Around Great Experience!
Fantastic facilities and wonderful customer service. Only knocked off one star because I didn't expect the required insurance to be tacked on. It was explained, but should have been listed before the reservation. I still went with the storage, and everything else was great. Nathan is VERY helpful. Thanks!
Recommended: Yes
Maralee
Mar 23, 2017
Clean, great location
The general manager was very nice and went over everything
Recommended: Yes
Syed
Mar 12, 2017
Manager was Great
Love the price and great customer service
Recommended: Yes
Eddie
Feb 07, 2017
Great people, great prices and great service!
Facility is very clean and Janet was very helpful. I have already recommended this location.
Recommended: Yes
John
Jan 27, 2017
Great choice
Great choice. Awesome manager, clean, easy to access and well priced.
Recommended: Yes
barak
Sep 04, 2016
Great customer service!
Easy, no hassle whatsoever. Did not have to wait
Recommended: Yes
john
Aug 07, 2016
clean yard
no lights in unit, when sun is not out hard to see
Recommended: Yes
Roger
Jun 20, 2016
Great setvice
Very friendly and helpful. Made me feel welcome in a new neighborhood.
Recommended: Yes
Patrick
Apr 24, 2016
Good price but ridiculous policy
The price was good, the rental process was good but I have a huge problem with one of their policies. The property has access hours which end at 10pm. That in itself is fine to not let anyone in after hours, but I was art my unit with a moving company crew and a 20 foot moving truck partially unloaded when it became 10pm. I couldn't stop right then with the moving truck not empty and multiple pallets of equipment on the ground outside the unit. We finished moving the pallets inside the unit and emptied the truck. At this point it was after 10pm. When we attempted to leave, the gates would not open because my access code didn't work. I called the 800 number and talked to agents multiple times. It was an hour before they could reach the site manager and get the gate open. This policy is absolutely ridiculous. I should not be trapped inside the property for any reason, ever. After hard work moving for over 5 hours I just wanted to leave, get a huge bottle of water and go home to test. This ordeal made my experience with this company very bad.
Recommended: Yes
Alex
Apr 21, 2016
Great place!
Only problem I had was the mandatory 12 dollar insurance premium. I believe it was I the fine print in the online registration. I felt like it was a little sneaky but other than that this is a great place. Clean, easy to get around.
Recommended: Yes
steve
Apr 19, 2016
Quick and easy signup.
Office staff person stated she was new, but she was efficient and informative.
Recommended: Yes
Michelle
Apr 17, 2016
Good but worry about about rats
Recommended: Yes
Dawn
Apr 03, 2016
Nice facility
Easy access, clean, great hours
Recommended: Yes
Fawn
Oct 29, 2015
Great facility and customer service
Everything went very smoothly.
Recommended: Yes
Robin
Oct 19, 2015
Quick
Found it online yesterday morning was more moving in that afternoon.
Recommended: Yes
Beth
Oct 16, 2015
Easy move
Easy access, quick move in, and more affordable than most. I like the added gate security of requiring people to punch in (no tailgating) AND punch out to leave. If you don't put in a code to enter, you can't leave.
Recommended: Yes
Robert
Sep 25, 2015
Nice lady helped me
Appreciated the effiencent move in
Recommended: Yes
Ricardo
Aug 19, 2015
Great
Customer service is great. They answered all my questions and gave me all necessary information before my move in date. Affordable price.
Recommended: Yes
Shannon Davis
Jun 19, 2015
The staff is friendly and efficient and made the experience perfect!
It has been a pleasure to rent from CubeSmart!
Recommended: Yes
Rebecca
Jun 14, 2015
staff was very courteous snd professional
Staff was knowledgeable and helpful.in selecting the right size unit for my needs. I highly recommend them.
Recommended: Yes
Michael
Apr 25, 2015
Overall, pretty pleased with the facility, but tricky to get to since it's on a 1-way street
The attendant did not mention that I could not get a refund for personal properly insurance which is required to rent if I showed proof of existing insurance with my home-owners on the same day. Instead, they just don't charge you for the next month. So basically I got hit for a full months renters insurance when I showed proof of insurance within 1 hour of signing. What a rip-off !!
Moral of the story BRING YOUR PROOF OF INSURANCE BEFORE SIGNING ANYTHING.
Recommended: Yes
Kimberlie
Apr 13, 2015
I not only had to wait after hours for them to find someone to open my storage i had to call and wait for over an hour
Recommended: No
Shauna
Apr 10, 2015
Very quick, and kind.
They were very kind and our other storage unit closed early for easter so we couldn't get in the weekend we were moving and they did. What a relief!
Recommended: Yes
wanesha
Mar 07, 2015
unbeatable
The staff was very friendly and went out of there way to help me find the right fit for my needs.
Recommended: Yes
Andrea Crosby
Mar 06, 2015
great service
Very nice ppl,great customer service
Recommended: Yes
Kelby
Jan 16, 2015
I like it. No complaints yet.
Recommended: Yes
Linda
Mar 06, 2014
Recommended: Yes
Janeen
Feb 04, 2014
Very pleased with the customer service
Recommended: Yes
BRIAN
Oct 02, 2013
The customer service was excellent and well explained as Well as timely meaning didn't not take forever and able to get to move my stuff in and be on the road. The very pleasant office women was informative and helpful. I have already recommended the cube storage in Lewisville tx to all my friends that are moving as well. Thank you for hiring people the way my company hires employees which means a lot due to the fact I have been with Southwest Airlines for twenty years and know what good costumer service is all about. She would be a greater asset in a more major roll within your company. Thank you and thank you for have somebody that cares and wants to help.
Recommended: Yes
Tyler
Jul 02, 2013
It was great. Served the purpose that we needed.
Recommended: Yes
Marty Robbins
Jun 02, 2013
Myron is the consumate professional
I am very impressed with Myron. He called me just minutes after I reserved the unit and he was able to answer all my questions easily and accurately. On move in day he had all the paperwork that needed to be completed and made it smooth.
Recommended: Yes
Nathan
Apr 25, 2013
Good experience
Recommended: Yes
Michelle
Feb 06, 2013
Exceptional service!
Recommended: Yes
Thomas
Jan 25, 2013
Great facilities
Recommended: Yes
Dave
Nov 16, 2012
Recommended: Yes
CourtJ
Jul 19, 2012
Horrible Customer Service
The customer service I received at this location was awful. The general manager, Sarah, was rude and unwilling to work with the customers regarding a misunderstanding created by her team. I would not suggest this location to anyone.
Recommended: No
