Danielle Resende
May 03, 2024
Very Satisfied!
I'm so thankful for your services. It's been a great help for me at this time. Thank you!
Recommended: Yes
Heather Poliak
Oct 10, 2023
Super easy rental process.
Loved being able to rnt unit online with no issues. Move in day I received a text wuth instructions on how to claim unit
No rush to try to get over there during the hours the office was open ti sifn paperwork. Just drove up, found my unit, and started moving stuff in. Very easy and hassel free!
Recommended: Yes
Lilia Regis
Sep 10, 2023
Great storage
It’s been a while since I used a storage place. I gotta say this place relieved all anxiety. It’s very clean and being a women a feel safe goi f to storage during any time they are open.
Recommended: Yes
Chris Foreman
Aug 17, 2022
Great customer service.
Great customer service. Was in and out very quickly.
Recommended: Yes
Olivia McKinley
Jun 06, 2022
Good place
Didn't interact with anyone but facility looked fine
Recommended: Yes
America H.
May 11, 2022
Clean, spacious and affordable!
The customer service, moving in process and storage space is top tier for the prices they offer.
Recommended: Yes
Steve
Mar 30, 2022
Store here!
Very clean and exceptional facility. Workers are very welcoming and always asking if you need help with anything! Highly recommend!
Recommended: Yes
Lisa H Jones
Jan 09, 2022
Bait, hook, and then raise price, Beware !
We moved two storage units from Plano to Public Storage thinking we would save money because they were offering a better price.After securing 2 large units I asked if we could secure a contract and they were reluctant. My monthly price 11/22/21 was $ 332.00 a month per unit and without any notification, 1/1/22 I received auto payment bill for $414.00 per unit. That is an increase of $82.00 a month per unit.
Needless to say I was surprised at the increase. I just want to share with viewers that if you plan on renting for a long time make sure you have a contract , otherwise you will face my situation which I cannot afford right now and will be looking for an alternative option.
Recommended: No
Jordan Lamm
Sep 26, 2021
Easily completed the process.
I now live in Austin, TX and am having friends/family members move my furniture into storage. This location is great! I was able to sign the lease online and receive all the additional information I needed via email and text such as the entry security codes, instructions, and directions to my unit. I was able to complete this without hassle over 200 miles away. Spare Foot helped me find this and reserve the unit at the fair price listed. Recommended!
Recommended: Yes
Jordan Lamm
Sep 26, 2021
Move-In Summary 5X10
Nice online lease application and convenient, texts for entry codes and additional info.
Recommended: Yes
Sean Gerlinger
Mar 02, 2021
Friendly service
Friendly service and great location
Recommended: Yes
Ashlea Whitfield
Jan 10, 2021
recommend to anyone looking for storage!
great price! nice and clean. super easy to work. I feel like my belongings will be safe and secure.
Recommended: Yes
Skylar James
Aug 29, 2020
Amazing customer service and smiles
Went in looking for the best deals in town. And after 7 different places I called nothing in my price range we had looked online for days and everything affordable was to far. They gave me answers and helped me save so much more than I thought anyone would be able to. Thank u public storage for helping my family save so much during this covid-19 pandemic
Recommended: Yes
Alisa Green
Jul 13, 2020
Great experience
Great customer service. Clean facility.
Recommended: Yes
Monika Branch
Jul 08, 2020
I had an easy move in experience
I had an easy move in experience. I do think that the move in for 1.00 was disclosed and let people know about the lock fee and the expensive renters insurance.
Recommended: Yes
Maria
Apr 20, 2020
Great Customer Service
Great Customer Service,great low price.
Recommended: Yes
Brooke Vasquez
Apr 06, 2020
Followed all safety concerns in this...
Followed all safety concerns in this time and great customer service
Recommended: Yes
Veannta Sanders
Apr 01, 2020
Awesome staff
Quick and easy! The staff were very friendly!
Recommended: Yes
Courtney Bradley
Mar 02, 2020
You will have to pay pay to insure your unit
Overall I'm pleased with my experience. However, it would be nice if the fact that every unit needs to be insured which adds an additional $15 to the total monthly cost of renting a unit. There was a lady getting a new unit at the same time that I was there and she had no idea. She was incredibly upset about it and began berating the employees there because the total wasn't what she had initially been told. There was nothing the employees could do to solve this as it's part of the company's requirement to rent a unit but if Public Storage was more upfront about that information, it would prevent similar situations in the future.
Recommended: Yes
Takeshi Hayashida
Feb 07, 2020
Clean, Noce and Safe
Very clean place, nice crew to support.
Had an impression that is pretty safe.
Recommended: Yes
Cindy Ledesma
Jan 19, 2020
Here's why I like Self Storage
Easy access, secure, clean. Associates are extremely helpful! I like it.
Recommended: Yes
橄
Oct 29, 2019
Great experience
Great experience
Recommended: Yes
Mike Douglas
Oct 18, 2019
My experience with you all was the...
My experience with you all was the young lady Deborah really had knowledge of what she was talkin about she made my visit very pleasant very joyful and a very upbeat person thanks
Recommended: Yes
TERRY
Jun 26, 2019
Bryce did excellent
Bryce did excellent
Recommended: Yes
CSP
Jun 24, 2019
Very happy with my expierence so far
I have only just moved into my 10'x5' Public Storage Space, so I do not have long term experience. That said, The Public Storage team did a great job getting me setup and making sure I knew what I needed, and how to use the facilities. I originally came in to look at a 5'x5' and 5'x10', but the team had no problem walking me around to see the different options. Ultimately I chose the 10'x5' for the larger door entrance.
Recommended: Yes
Anna
Jun 12, 2019
all went well until I tried to enter...
all went well until I tried to enter the building from the back entrance on Thursday, June 6, at 7:45. The elevator wouldn't work and no one answered or responded to my call or message. When I arrived the next day at approximately the same time, found the elevator repair man there. Was told I needed to use the front door. I didn't see any message noting to use the front elevator. being a new user, I wasn't aware that the front entrance was an option.
Recommended: Yes
Carrie B
May 13, 2019
i just started using them but the...
i just started using them but the facility was very clean, the staff was super friendly and explained everything clearly. they take the time to answer any questions you may have
Recommended: Yes
Maria Mcneil
May 06, 2019
The property in perfect state of...
The property in perfect state of repair, neat and clean at all times. The personnel is professional, attentive, caring, and diligent. The whole experience is of a smooth ride. If I had any suggestions it would be to have more carts available., there are times that all of them are in use for very long periods of time.
Recommended: Yes
Sandra
Mar 25, 2019
Friendly
Friendly staff
Recommended: Yes
Chris
Mar 19, 2019
Fantastic
Fantastic! Staff recognized us when we came back in, were very knowledgeable and helpful. The units we got did have paint or something dripped all down the sides, but it didn't affect our desire to use the units. Absolutely love that there are bathrooms and that codes are specific to the areas your units are in. Location is great to. We do inventory 1-2 times a year and are in our unit for days, so bathrooms and vicinity to food are both major pluses for us.
Recommended: Yes
James Cooper
Sep 05, 2018
The only thing I do not like is the...
The only thing I do not like is the fact that I have a unit and wanted to get a second on advertised price. Let me reserve and everything. Go to get set up. Boom sorry, we can not do that at the special price. So now I will rent fir 2 months with the 2nd on notice that I will be moving my items out. Thanks for not helping! Just wanted to start sorting my stuff out!
Recommended: Yes
Dominique Edwards
Jul 20, 2018
Fee for Lock
Lock should be complimentary with the rental storage. Its absurd to charge renters $21.49 for a lock.
Recommended: Yes
Hina
Jun 08, 2018
Would recommend to use this facility!
Great, Clean, friendly, thoroughly explained everything, and easy to reach!
Recommended: Yes
J-Unit
May 11, 2018
Dude who helped me out really knows his...
Dude who helped me out really knows his storage units. Help yourselves by helping this guy become a property manager.
Recommended: Yes
Michele Delong
Apr 24, 2018
Comfortable and helpful staff
Comfortable and helpful staff
Recommended: Yes
Jennifer
Apr 19, 2018
Great experience
Great experience, Courtney was fantastic! Safe, clean and convenient.
Recommended: Yes
Christopher Dickson
Mar 07, 2018
Had a really great experience with...
Had a really great experience with Morgan and the Lewisville location. She really tool care of us and knew her stuff. Very knowledgeable and customer service friendly.
Recommended: Yes
Adrienne Butler
Jul 28, 2017
Great service so far but the thought of being locked In......
I like just about every thing but the time we can come in and out of the gates. It would be nice to have unlimited access and not get locked out or IN due to time restrictions.
Recommended: Yes
Whitney Walters
Jul 08, 2017
Vicki was very friendly, professional and knowledgeable. The property itself is clean and secure. I would recommend this facility for any of your moving or storage needs.
Recommended: Yes
Jessica Nguyen
Jul 08, 2017
Great service! Yesenia was a great help and super friendly. I'll definitely do all my business with this Public Storage.
Recommended: Yes
Tawanna Johnson
Jun 07, 2017
Vicki and Yesenia are AMAZING! They were very helpful with my move-out! I definitely recommend this facility! Thanks ladies!
Recommended: Yes
Erica Musick
May 26, 2017
Very friendly and welcoming. Nice clean facility with climate control and elevator access. Very quick process moving in and awesome summer specials ! Yesenia did awesome job helping us :D
Recommended: Yes
William
May 25, 2017
secure, controlled environment, courteous staff
We had a great experience in getting our reservations for our unit. We like the cleanliness of the facility, the security, and the staff was knowledgeable about how everything worked. "Renter's insurance" is required, and if you can get it through your rental insurance or homeowner's insurance, it is a lot cheaper than Public Storage rate. But the rate for the unit was very reasonable, and I'm sure our stuff will be protected while stored there.
Recommended: Yes
Don Jensen
May 24, 2017
Great Experience
I cannot recall the name of the individual who showed me the unit and checked me in. She made the experience wonderful. Very kind and thorough. Always smiling. Could not have been better!!
Recommended: Yes
Gordon Putnam
May 04, 2017
Good experience
very easy to rent and access
Recommended: Yes
Minna Hakala
May 02, 2017
Super friendly staff!
Super friendly staff!! Clean place
Recommended: Yes
LaCoya Bagley
Apr 08, 2017
Excellent service! Nice, clean facility with great security! Hyanethia was knowledgeable, fast and friendly. She took care of all of my needs, and she was very patient with me. I appreciated her help, and it ultimately made me decide to store my things here. The introductory price was awesome as well!
Recommended: Yes
M Stephens
Mar 01, 2017
Service with a smile.
Renting a unit was easy and pleasant. On inspection of the unit, it contained dead pest (crickets). I asked if the unit could be cleaned out, Yesenia stated that she would clean it out when I came back the next day. I came back and another person was there. I told her about Yesenia helping me and stated she would sweep out my unit. The other agent stated that Yesenia left for the day but that she would call her to sweep out my unit. Yesenia came back and the other person was the one who swept my unit. I was glad that the unit was swept, but not to just take care of it was strange.
Recommended: Yes
Nancy Eitemiller
Feb 22, 2017
getting a storage unit
It was fast and quick. Girl that helped us was very friendly. Price was right too. very clean.
Recommended: Yes
Frank
Feb 21, 2017
Convenient Storage Rental
Reserved online, got a call confirming move-in date, showed up that day, and signed the lease. Everyone was friendly and helpful, needing insurance was the only surprise, and I may have overlooked that in the booking process.
Recommended: Yes
Amy
Nov 29, 2016
Good location
Staff was helpful and unit is easy accessible
Recommended: Yes
Matthew Hall
Nov 23, 2016
Great, new, clean facility.
With the current rates available, this new facility is definitely worth looking at. I was able to get a 10x15 unit for less than the 10x10 unit I almost reserved at another location. The staff is very friendly, and everything is clean. There are plenty of carts available, although I had to swipe one from the other side of the building a few times. I am very happy with my experience at this facility and would recommend it to anyone needing storage in the area.
Recommended: Yes
Debra A Smith
Nov 17, 2016
Quicker than you can hit send!
Around 4pm, on a Saturday, I had just hit 'send' (or the rendition of) and went on to fill out more info to bypass doing it when I got there. However, like I said, just hit 'send' and my phone rang. It was Vickie from Public Storage. She wanted to make sure I knew, that if I wanted to 'check' in that day, I had to be there by 4:30. The experience just got better from there...Vickie walked me through the facility, made sure I knew how to get to the storage unit PLUS made sure I knew how to lock and unlock the unit. In 54 years of life, I have never had to rent a storage unit. Vickie was wonderful, even followed up a few days later. Now, Vicki didn't know my husband died just over a year ago or I chose to move off 8 acres with a 2000 sq ft barn that was used to save more than we should have. In a world where people need to give a sob story for better help (not always), Vicki knew none of this and simply treated me with respect. Thank you
Recommended: Yes
Nat
Sep 28, 2016
So far, so good.
Facility is clean; it's easy to access my storage space. I was able to get the online price, which is a plus. I'm hoping that the price doesn't go up too high for rental fees, however. Also, the first month free is really not free when you add the cost of the lock, insurance, and one time administrative fee. It actually ended up being higher for the first month than if I had just payed the monthly rate with those additional charges.
Recommended: Yes
Susan
Sep 21, 2016
Great experience
They were efficient and friendly. They ensured that everything was working as necessary before leaving the facility. They've also been thorough with follow ups to make sure I'm satisfied and don't need anything.
Recommended: Yes
Sharice Mcculley
Sep 21, 2016
Great
Wonderful experience
Recommended: Yes
Haleigh Stubbs
Aug 16, 2016
Great staff!
The experience from the beginning to the end was wonderful! The staff was very helpful and the facility is clean and spacious!
Recommended: Yes
