Public Storage - McKinney - 4700 Stacy Rd

Horrible, expect them to harass you & screw you over

Absolute worst storage unit experience. Spent about $3500 on storage unit in 2022 - no missed payments. Moved to a cheaper unit, about 4 months in had a medical emergency and missed ONE payment. Next thing you know you have a lock on your unit, can’t gain access to your things and a lien placed on it within 15 days. DO NOT USE THIS STORAGE UNIT. After calling and calling still absolute bull**** management.

Recommended: No

Good experience

Place is clean and secure. Everything was paperless and easy to setup and move in.

Recommended: Yes

Great customer service, great staff, easy move-in, great location

Very helpful, very convenient, and great facility! Seems well kept, and secure.

Recommended: Yes

I appreciate your customer service

I appreciate your customer service. Signing up was made simple and all my questions have been answered and help received when I needed it a few times. An excellent experience.

Recommended: Yes

Best service, price, and cleanliness

Excellent on-site managers. Lisa and Kimberly were very knowledgeable, helpful and friendly. Our storage space was clean and ready on-time. The website used to create a storage unit reservation was easy to use. Access to the site worked well with the keypad codes we were given. Also, access to the storage unit was convenient for both unloading cars and small trucks. It was invaluable to have trucks/dollies available for us to use on the premises.

Recommended: Yes

I am totally satisfied with the quick...

I am totally satisfied with the quick service I needed on a unit in a timely fashion.

Recommended: Yes

Just so you know

Its a decent storage place, but its nit safe when the gate stays open because the sensors dont work in the rain

Recommended: Yes

Very professional

Very professional. Great online system.

Recommended: Yes

New Storage

I reserved my unit ahead of time via online, as it was cheaper! I just went into the office, checked in with the manager, he went over everything with us, took us up to the unit to open it and make sure it was the proper size. We then went back to the office, finished up and paid. It was a pretty simple, fast and the manager was very friendly and knowledgeable.

Recommended: Yes

Clear information

Clear information - made the process easy and fast to secure a rental unit. The unit was clean and the property looked well maintained and the price was less than other companies.

Recommended: Yes

Great place to be very kind people that...

Great place to be very kind people that work there.

Recommended: Yes

This place is awesome

This place is awesome. The ladies were so nice and helpful. Went out of their way to wait until after hours so I could get my storage secured. I highly recommend them to everyone.

Recommended: Yes

Storage facility is very clean and well...

Storage facility is very clean and well maintained. The temperature controlled environment really is controlled as well. Spacious hallways for moving your belongings in and out of the facility.

Recommended: Yes

My experience has been great

My experience has been great. Holly in the front was awesome and very nice. Answered all my questions and made it super easy. The facility is clean and safe.

Recommended: Yes

super fast and easy process to rent...

super fast and easy process to rent storage

Recommended: Yes

I rented a storage space from Sarah in...

I rented a storage space from Sarah in Mckinney ,Texas off Stacy Rd. I couldn't of dealt with a nicer person from our first phone call & meeting her in person was even better. I was so impressed with the service I received.

Recommended: Yes

Your staff is amazing

Your staff is amazing! So courteous, knowledgeable, and even fast. The space is great too, but most impressed with the awesome customer service.

Recommended: Yes

The first guy I spoke with when I...

The first guy I spoke with when I called the 800#, Phillip was Excellent! He was very upbeat and positive. He also explained everything very well. The Store Mamager did a great job. The lady that helped us with the fate code was also vwey attentive. I love your company. Best experience renting a storage init ever.

Recommended: Yes

Awesome

Awesome place and people

Recommended: Yes

I don't like that you have to put a...

I don't like that you have to put a code in to get out. But other than that it's fine.

Recommended: Yes

Great

Staff here is great

Recommended: Yes

Easy process

Easy process! Very people friendly and the Facility is clean.

Recommended: Yes

Staff is friendly and helpful

Staff is friendly and helpful. Only downsides are there is not 24 hour access for people with different schedules, and having to enter your code each time at multiple doors while moving heavy/unstable loads. All-in-all good location, decent price, clean property, friendly & helpful staff.

Recommended: Yes

Staff was friendly and professional

Staff was friendly and professional, nice clean facility, reasonable price, climate controlled

Recommended: Yes

Outstanding customer service provided by entire staff (I've interacted with each one of them, I think). Friendly, professional and quick to answer all my questions. The Public Storage web site can be a bit difficult when it comes to accepting payments on each of our 2units - staff is always willing to listen to me growl about that even though it's not their fault. They are always most helpful. I'm a loyal Public Storage customer going forward!!

Recommended: Yes

Everything is great now if I can get ...

Everything is great now if I can get the 5x10 unit for $40 a month that would be great!!! :-) I packed the 5x5 to the gill.

Recommended: Yes

Great customer service. Great price, great space, clean space, fast service. The staff are very professional and cater to your needs. Love this place

Recommended: Yes

Quick and easy to get into a unit. Staff was friendly and helpful. I don't like being forced to buy insurance and being required to buy their lock, but overall a good experience so far.

Recommended: Yes

Excellent customer service by Tammy and Lauren, process was quick and easy! And explained everything perfectly! Also the facility was nice and clean :)

Recommended: Yes

Great customer service Tammy was great ...

Great customer service Tammy was great and knew what we needed when we told her what we had she knew exactly what unit we needed and I feel secure there thanks

Recommended: Yes

Great Staff, Great facility!

I visited many storage facilities before deciding on this one.The facility is very clean & secure! Lauren & all the staff are very knowledgeable, friendly, & helpful! Also they had the best pricing of any facility I visited!

Recommended: Yes

Great Job as Always!

I have rented here before. I would recommend this location to anyone!

Recommended: Yes

Couldn't be better!!

Checking in was easy. Registering was smooth. Ryan, the desk clerk was knowledgable and personnable, gave accurate information, answered all questions and explained the necessary details efficiently. Very quick process. This place has excellent security, cleanliness, and it is well lit. Numerous transfer carts of nice size are readily available after I.D. Is shown. I couldn't be more satisfied. I highly recommend this storage place.

Recommended: Yes

Awesome

This location is very new and clean. Super friendly staff. Helped me pick the unit I needed according to the amount of stuff I have. Didn't need any notice to move in, and only needs 2 days to move out. They have a great online special. First month is $1 $24 one time fee. PLUS online prices are cheaper than in person. I'm saving $50-$60 a month by reserving everything online.

Recommended: Yes

Great Customer Service & Clean Units

The new Public Storage Unit in McKinney was very clean (especially the indoor climate controlled ones) and the employees were very helpful. The only reason why this isn't a 5 star rating is due to the inability for the onsite employees to books a unit using the online discounted prices. I can easily just book it from my phone while I was there but sort of makes it inconvenient. If they don't change this policy, I recommend installing self-service iPads or kiosks so prospective customers can book online onsite.

Recommended: Yes

Hidden storage cost

Good experience signing up for a unit. Did not like the fact that I had to purchase a lock from public storage at almost $20.00. The clerk that helped me assured me either, Home Depot or Lowes had them for less. To my surprise, both stores did not have a clue about the lock or why Public storage even referred their stores. Other than this, my experience was ok.

Recommended: Yes

New facility in McKinney, TX is clean and modern

This is my first personal experience with a storage facility. The new modern type of storage facility is interesting and space efficient. It's also nice to have AC in the entire building due to the Texas heat. Tim was fast and efficient and extremely pleasant to deal with.

Recommended: Yes

Very friendly staff!

April was wonderful to work with, helpful, positive. Was able to complete our requests quickly, efficiently. Nice, new facility.

Recommended: Yes

Recent Storage Rental

I was excited to find this new facility opening so close to our home. I inquired and from then on -they wouldn't leave me alone. I was receiving sometimes two calls a day from the call center. I had made an appointment to come in and sign the rental agreement but had to change the date at the last minute. One week later. I mean, really. Up to 6-7 calls a week is beyond ridiculous. I arrived at my scheduled time, and the kid at the front desk was very nice. He fumbled around and didn't really seem to know what he was doing, but he was helpful overall. I was really impressed by the security and also the price -$1 for the first month - plus a $25 one time fee. Ok -so I assumed I would get out of there for $26 for the first month. NO.....I was REQUIRED to have monthly storage insurance which added to the monthly fee. All that "hidden" stuff they don't tell you about. And the lock I was required to buy was ridiculously priced. I spent $60 before I walked out the door. Good thing I only need to rent the space for two months. Overall -we are happy with the space, security and ease of access. Lay off the phone calls, train your associates better, and for goodness sake -please provide a large dumpster on the property for rental customers.

Recommended: Yes

Excellent, would recommend to anyone.

Staff is friendly and helpful, premises was clean and secure. No complaints, would recommend to anyone.

Recommended: Yes