James Mann
Dec 23, 2024
App is awful.
App is awful. Once I got to the fifth person on the telephone on the third try things improved greatly.
Recommended: Yes
Janine hasson
Nov 18, 2024
Great unit
Customer service very nice to deal with
Recommended: Yes
Janine Hasson
Nov 16, 2024
Very nice facility
Customer service is excellent the gentleman stayed on the line through the whole process
Recommended: Yes
Nina Scott
Jan 24, 2024
Unreal
Called trying to make a pymt and machine just keeps repeating itself. It’s one thing after another with this unit.
Recommended: No
Linda Bailey
Dec 02, 2023
Renting since 1990
Had good service. Been renting off & on since moving from SC in 1990
Recommended: Yes
Nina Scott
Nov 03, 2023
Why not be 24 hours
Great space for the price, location was a little too discreet for my taste up in the hill. Hope security is good. Great customer service, I had a female and we played phone tag almost for two whole days and she was nice as can be and patient with me and my lack of computer knowledge lol.
Recommended: Yes
Robert Boyd
Jun 11, 2023
I’d give an excellent review but can’t due poor customer service.
My experience with Sparefoot was positive, but direct customer service before and afterwards by the Local Storage company has been awful. Calls weren’t returned, despite the recorded assurance that I’d here back within 24 hours. I paid online, received a gate code and unit number, 027. The unit was dirty but I had items to store with me, so I stowed them and put my lock in the door.
The next day I returned with two car loads of items and a friend to help. When we got there there was a second lock on the door so we had to turn around and leave. I called and used Local Storage website to leave an urgent message. The website wouldn’t upload my message, and no one returned my call. I lost at least two days access to my unit. If this isn’t resolved soon, I’ll have to post a negative review. I am 72, disabled, and live on a small monthly income. This is already costing me more than what I’ve already paid.
Recommended: Yes
Mariah
Apr 19, 2023
Great customer service
Good place to put your things in
Recommended: Yes
Sally Hemmings
Mar 27, 2023
Good location. Improved appearance
Pricey since new ownership. There is never a scheduled on-site person as in the past. I feel that there could be at least one Saturday or Sunday when there is someone in the office. Calls to the company number take 24 hours for a response. I know it is an automated cost savings process but one day a week to have a warm body in the office is not asking much I do not think.
Recommended: Yes
Jim Coleman
Feb 07, 2023
Convenience off of major roadway
Reserved a unit and the call back was immediately returned, answered all my questions and went over every detail with me as to moving in!!
Recommended: Yes
Ryan Robbins
Nov 19, 2022
Price good but security lacking
This facility in Bedford had the best price in the area for storage but the gate was open when we arrived and appeared inadequate and broken.
Recommended: No
Evelyn Watson
Jul 26, 2022
Very convenient location and easy access
Just glad to have a place to hold my valuable while in proceeds of moving
Recommended: Yes
Amy Shirey
Jun 13, 2022
Good place
I did move in over the phone which was great for my busy schedule.
Recommended: Yes
Kat Lockhart
Jun 13, 2022
Customer Service
Customer service was outstanding.
Recommended: Yes
Charles browley
May 29, 2022
Everything went very well
It was the best rates in town and everyone it was very very nice
Recommended: Yes
Gemia Bryant
May 01, 2022
Could be better but is ok
Custom service isn’t always available which was hard to communicate with them since I was on work schedule too. Plus the lights outside the unit weren’t working.
Recommended: Yes
Wendi
May 01, 2022
Finding your unit may take a moment, but the process after that is simple!
Most padlocks will work at the units. Customer service was amazing!
Recommended: Yes
John Hidecavage Jr
Feb 26, 2022
Clean and easy move in experience
Super easy to reserve and book my storage unit. I was able to do everything over the phone and online. Customer sevice was able to get me into a storage unit in less than an hour of my original call. Thank you!
Recommended: Yes
Edward Curtis
Feb 20, 2022
Wasn't easy to find
Would have never found it without my GPS
Recommended: Yes
Kimorra gill
Jan 29, 2022
Great customer service
Great customer service and very fast reservation. Thank you for helping me get a unit.
Recommended: Yes
