Srini
Sep 28, 2022
Facility is clean and easy to load and unload. Pricing is reasonable.
Facility is clean and easy to load and unload. Pricing is reasonable.
Recommended: Yes
Patrick
Apr 11, 2022
Rented a 2nd unit
Like the facility, but renting my 2nd unit i had to provide a copy of the homeowners policy for a 3rd time since the 2 times I sent it for the 1st unit it never got put on the record.
Recommended: Yes
Marcia Stewart
Mar 11, 2022
Highly recommend
Good storage option. Xxxxxxxxxxxxxxx
Recommended: Yes
Eldio Gomes
Feb 11, 2022
Good storage place
I like this storage facility, clean and the staff was helpful, however there are two things that need improvement:
1. The elevator door when you are loading should not be on a timer, otherwise it will be on a timeout and it will disable the elevator. Staff should have control to help the clients.
2. The access doors to the first floor are too small, making the moving very hard, it must be changed.
Recommended: Yes
Sandra D Bradford
Dec 19, 2021
Very satisfied with this storage company
Very friendly, helpful. Love Pedro and his beautiful smile and warm.
Recommended: Yes
Theresa B
Nov 29, 2021
Nice facility and easy reserve process
Facility was spacious and clean. Unit size reserved was available and on-site rental process was easy.
Recommended: Yes
Kim
Nov 24, 2021
Wonderful experience!
I reserved on line and went by later to complete the transaction. The place is amazing! Great unloading bay,wonderfully clean, and the staff member that helped me was knowledgeable and quick to complete the rental. Overall a great transaction!
Recommended: Yes
Ram
Sep 12, 2021
affordable and easy to access
Its very easy to check in and place, prices are really good and affordable. easy to access.
Recommended: Yes
Smail
Sep 10, 2021
Fast and professional service
The facility manager was so good guy
Thank you so much
Recommended: Yes
CRIS PANIC
Sep 02, 2021
Easy, clean, affordable
The customer service was excellent, rental signing was easy and swift and the unit was very clean as was the entire facility
Recommended: Yes
Ashley McGee
Jul 26, 2021
Not bad for price
Really need to fix the busted doors at the loading dock - only two were available and the broken one looks really ghetto.
Recommended: Yes
Maria Pinontoan
Jul 01, 2021
Rent 10x25
Customer Service was great, his very helpful…. Keep up the good work!
Recommended: Yes
Nick Pagliuca
Jun 23, 2021
The on line application was very easy
Only complaint is there was no one at the office during regular business hours to assist me when I made a reservation. The staff went home early I presume. Other than that the place seems ok, and the price was really good.
Recommended: Yes
之
Jun 03, 2021
office closed more often than not, otherwise great
While the whole system is based on being able to function without an help, it would still be most helpful if someone would be in the office, especially when you first sign up. However, the office is closed (why?) more often than not during business hours so that is where there is (a lot) of room for improvement.
Recommended: Yes
Jason
Feb 01, 2021
First Impressions Suffer
I don't often leave bad reviews, but I have had a horrible experience with this facility. I set aside the day to move in and after standing at the elevator for 15 minutes waiting for it to come down a moving truck employee told me that they had timed out the elevator unit by propping the door for too long and now neither of the elevators were working. Things happen and I understand that, but the attendant at the facility knew of the issue and did not put a sign out to let people know. Then when I saw her she said that she would call me when the issue was resolved. I never received a call. When moving stuff you set aside time and when you can't do the work everything is delayed. I cannot support anyone deciding to use this facility and I will likely cancel and use another facility in the area. I still have not been able to move in 5 days later because my weekend day set aside was OBE. No one has contacted me to make this right and I have not even installed the lock yet.
Recommended: No
Jessica
Jul 13, 2020
Great deal & space
I booked a great deal for my 5 x 9 unit on Sparefoot. I spoke with the store manager at Life Storage Chantilly, Shahana, who was very sweet and answered all my questions. The facility is very clean, well laid out, and climate controlled. My only complaint was that I was told I HAD to purchase their lock, which was $20. When I got up to my unit, I saw plenty of units locked up with the $6.99 locks you can buy on Amazon. That left a bit of a sour taste in my mouth, because I specifically asked if I could use my lock and was told I couldn't.
Recommended: Yes
