Bob ross
Oct 22, 2023
All is well
Great service. Great value. Clean simple storage.
Recommended: Yes
Rebecca
Sep 05, 2023
Quick to move in
I am currently in the process of moving out and this storage unit was a good price and I had the ability to move in quickly.
Recommended: Yes
Lynn
May 09, 2023
I would not recommend
Personally I’d avoid this public storage in Charlottesville. I’ve had nothing but disappointing experiences then to add insult to me after 6 months the rent went up $45 without any notification. When I tried to get some help and find out where the notification was sent I received no help. Zero!! I was sold malfunctioning locks that they wouldn’t replace less than 20 days into renting the unit. Pass word won’t work and the manager of the site was upset with me that i was asking for help with the moving van in the driveway she told me to come back tomorrow cus she was off the clock and it was 4PM with the office is open sign literally stil up. No District Manager ever called me as i was told would happen. Stay away, find somewhere else. Public storage is a ripe off and has rats.
Recommended: No
Nima A-Mohajer
Dec 25, 2022
Not good for storing household items
The pricing is OK but the units are very dusty with no weather control. Insects and animals like mice can eadily get in.
Recommended: Yes
Larry Spencer
Nov 04, 2022
Anyone need a storage should look into Public Storage Charlottesville va.
Good place I would everyone come rent a unit.
Recommended: Yes
David Millwood
Sep 10, 2022
On point, Courteous, well -packaged
From finding them in a suitable location in a online search, to moving in; the process/service was seamless. To me, they have done their homework. I am able to move in an out of the facility with ease. I would have preferred 24/7 access but that was not available. The gate access procedure is missing detail or maybe I missed it; there is on gate for entering and a different gate for exiting. I was using the entrance gate both ways until the manager informed me.
I am satisfied with the facilty
Recommended: Yes
Mary E. Berry
Aug 08, 2022
Very helpful and pleasant.
The customer service rep was very helpful and pleasant.
Recommended: Yes
Teddy Sanner
Jan 30, 2022
Hard for U-Haul’s 20 feet and above. Tight turns.
Ok location but hard to make turns. You have to be safe driver to make it with a 20 foot U-Haul. I do not think you could get any bigger one in without big trouble. Lot needs to be be cleaned better of snow going out. Have less ice also if was.Everything else ok.
Recommended: Yes
David
Oct 24, 2021
Very polite and friendly and helpful
Very polite and friendly and helpful
Recommended: Yes
Brendan Long
Sep 30, 2021
With some help, it went smoothly
I was initially very confused. It did not last, however. The lady in the office took me/us by the hand and clarifed the whole process. After that everything wenr smoothly!
Recommended: Yes
Ina sipe
Nov 18, 2020
Things are good
Everyone was far good to me and lots of help
Recommended: Yes
James Oates
Mar 27, 2020
The staff is been phenomenal in all...
The staff is been phenomenal in all aspects of making my move in great and then moving into a larger unit
Recommended: Yes
Marguerite Kuckenbaker
Feb 10, 2020
Easy registration
Easy registration, available on weekends! Security storage grounds. Camera's onsite. Friendly staff
Recommended: Yes
Diane
Feb 05, 2020
I received over the top exceptional customer service.
I received over the top exceptional customer service.
Recommended: Yes
Victoria Bourgeoisosborne
Jul 17, 2018
Available, Friendly and Accommodating
WONDERFUL, EASY EXPERIENCE!
Recommended: Yes
Devin C
Apr 10, 2018
Hard sell for add ons, but good value for storage
Pressure to buy their brand lock and insurance even though neither seems necessary, but good value and access
Recommended: Yes
Chris Gamble
Oct 06, 2017
Have always had great experiences with this storage space. The price is fair, the facilities are clean, and Jessica is always happy to resolve any issues thst may come up. Would reccommend this space to anyone in Charlottesville who needs extra storage.
Recommended: Yes
Jonique Pace
Aug 24, 2017
Superior experience received this week
Superior experience received this week. Remarkable customer service. Thanks.
Recommended: Yes
Erin Shears
Jun 23, 2017
The women that work here are great. Jessica is very knowledgeable and easy to work with, Janee is great. Great customer service skills with the both of them. Everything was explained to me and all my questions were answered. I recommend that more people rent from this public storage. 5 stars all the way around to a clean and organized. Thank you for helping me and my family have a safe clean place to store our belongings.
Recommended: Yes
James Moller
May 20, 2017
Jessica was very professional and knowledgeable. I am glad to see that customer service exists in the storage industry. I needed a unit quick fast and in a hurry and I am glad that when I arrived on the property that Jessica was pleasant and helped me with what I needed. If you need a unit this is the place to come. If I could give more then 5 stars I would. Excellent place
Recommended: Yes
B Kspr
Mar 21, 2017
Jessica and Suzanne gave me great customer service. They explained everything in great detail. Would definitely recommend.
Recommended: Yes
Gretchen
Feb 22, 2017
Good storage facility
The staff here has always been helpful. The facility is clean and convenient. Over time, the cost per unit may increase.
Recommended: Yes
Susan
Dec 13, 2016
A 5 star experience
Suzanne provided excellent information and told me everything I needed to know before I made the decision to choose this Public storage for my household belongings I was moving coast to coast. The feeling of trust and support I felt with her was also matched by Jessica when I met her the day the moving truck arrived. The customer service I experienced with both of them was clearly 5 stars. And then, when I realized I lost an earring somewhere on the property during the move in time--I called Suzanne to ask if they had happened to find it. They didn't have it BUT Jessica went out to search for it and found it! Really--they both went the extra mile. Thank you!
Recommended: Yes
Susan Tate
Dec 12, 2016
Suzanne provided excellent information and told me everything I needed to know before I made the decision to choose this Public storage for my household belongings I was moving coast to coast. The feeling of trust and support I felt with her was also matched by Jessica when I met her the day the moving truck arrived. The customer service I experienced with both of them was clearly 5 stars. And then, when I realized I lost an earring somewhere on the property during the move in time--I called Suzanne to ask if they had happened to find it. They didn't have it BUT Jessica went out to search for it and found it! Really--they both went the extra mile. Thank you!
Recommended: Yes
Brittany Brittle
Oct 11, 2016
Great place
The place is great the storage employees are very friendly
Recommended: Yes
Douglas Licks
Jan 26, 2016
Incomplete
New customer; not enough experience yet to rate better. So far, all experience has been excellent and I am very pleased with facility
Recommended: Yes
David Musselman
Oct 02, 2015
So far so good.
A bit difficult to get a 26 foot truck into, and OUT too! Nice staff.
Recommended: Yes
Brook Burgess
Aug 16, 2014
Glad I got one!
It was busy season and they had one that fit me perfectly! Thanks again!
Recommended: Yes
