Extra Space Storage - 3535 - Dumfries - 16744 Richmond Hwy

Nice / Secure/Clean

Great facility- very CLEAN, bright, manager Stephanie was amazing, professional and customer service driven during lease process and during pre/post rental.

Recommended: Yes

Stephanie was the consummate professional! Very knowledgeable and kind.

The facility and property was very well kept - one of the best I’ve seen in a long time. The manager Stephanie was kind, efficient, and very knowledgeable- again top notch service overall. I look forward to a positive rental term - so far so good.

Recommended: Yes

Pleasant

Pleasant experience storage for a stressful move

Recommended: Yes

Good facility but weekend access can be difficult

I did the online rental but had issues with the access code due to being a weekend. I ended up losing my weekend and two days of valuable moving time.

Recommended: Yes

Too Easy

Easy process. Clean facility. Military discounts!

Recommended: Yes

I have started my move and all is well

Great location and very clean

Recommended: Yes

Great customer service and expereince

I reserved my unit in Sept 2021 and was assisted by two staff members (a woman and a young man that recently started). Both were very helpful and professional. They were also very patient in helping me understand which size unit I needed. The facility was very clean and allowed access from 3 difference entrances. I had great experiences both times I had to engage with employees.

Recommended: Yes

Good display and info

No Comments at this present time

Recommended: Yes

Finding the unit was hard, as there were no directions, but I’m satisfied.

Everything was good, except trying to find which entrance to use to access my unit.

Recommended: Yes

Outstanding Customer Service

I can't remember the associate's name but it certainly isn't due to her being unforgettable. She was very polite, professional and answered all my questions before I asked them. She had to walk up a hill outside while it was 90 degrees with high humidity and did it all with a smile. She treated me as if I was her only customer for the day, I never felt rushed and she took her time to make sure I understood all the rules and exactly what I was being charged. An outstanding employee, GIVE HER A RAISE!

Recommended: Yes

Excellent storage and CSR

From the time we’re connected with Tracey, to the time we visited the unit itself and dropped of our stuff, we only had great experience. I highly recommend not only the storage for the price, location and cleanliness, but the service offered. Love to write reviews on great services, and this was certainly one of the best.

Recommended: Yes

Exceptional Servives and Support!

It is such an honor and pleasure that I get the opportunity to write this review for the management and staff employed at the LifeStorage, 16744 Jefferson Davis Hwy, Dumfries, VA 22026. During my 24 years of military services, I have used numerous storage facilities. I was in a rush and running out of time to locate a storage location. I contacted Ms. Tracey Roston who was patient and genuinely concerned, helpful and nice. She took time out of her schedule to ensure that all my needs were fulfilled. I can honestly say that Tracey and Molley are the most amazing individuals that I have come across. They go far above and beyond what is expected, ensuring that clients / customers are satisfied. I would strongly recommend this location for anyone needing a storage facility. You will be amazed at the kindness and prices are just great! In closing let me say that Tracey and Molley are SIMPLY THE BEST! Their personality and kindness are infectious. Thank you both for your SUPPORT.

Recommended: Yes

Great place to store your things!

We were looking for the best deal on a climate controlled storage unit, and found life storage! All the boxes checked for what we were specifically looking for, and the on site staff was super helpful! They took care of things so well in spite of covid, and their no contact protocol was superb. Definitely recommend this place if your looking for a great clean storage unit.

Recommended: Yes

Very clean and welcoming place

I had a very welcoming experience. The Manager Anthony was a very knowledgeable and answered my many questions. The facility was clean. I appreciated the two bathrooms. Altogether this is a very nice and clean facility. Would 10/10 recommend!

Recommended: Yes

Outstanding Customer Service, Competitive Pricing

We recently moved from Extra Space storage (next to Life Storage) because their rates edged up from $115/month for a 10x10 space to $193!! We will save $1200 a year by moving into Life Storage. I cannot say enough about Anthony and his thoughtful, empathetic approach to customer service and pricing. I truly felt supported by him from the day I began the process of reserving to move-in. Highly recommend! My only issue is that I wish they had a moving van we could rent. More and more storage companies are doing this, and it would've made our move-in that much easier.

Recommended: Yes

Store your belongings here!

I can’t sing the praises of Anthony and his facility enough! Every unit is “ground level” because the faculty is cleverly situation on a hill. So no elevator use which is so helpful. I had made an online reservation for two 5 x 10 units erroneously thinking that would be equal to a 10 x 20 unit (it’s not). The manager saw us unloading the vehicle and graciously came in to welcome us while I was in mid panic. His calm and helpful demeanor was so welcomed. He came with us to look at the units I had reserved then knowing I was in a hurry gave us another unit nearby that was the size I needed and offered for me to do the paperwork after I got situated. He made the process of filling out the paper so simple. He’s pleasant and welcoming and calming to my already frayed nerves. The facility was the cleanest I’ve ever been to and I’m so thrilled I chose them to store my belongings.

Recommended: Yes