A.E.
Jul 30, 2024
Very helpful Staff and Convenient Location
Easy to get to and the staff is super friendly and helpful.
Recommended: Yes
David Loop
Jun 04, 2024
Great place. Great staff.
Highly recommend this facility managed by friendly, helpful folks.
Recommended: Yes
April Pitzer
May 08, 2024
Great service!
I am very pleased by the service, the unit & it's location as well as the price.
Recommended: Yes
Anne
Mar 17, 2024
Had a great experience here.
Jacob and Omar were very helpful on the phone and in person during my selection and application process. Everything was explained thoroughly. Everyone in the office was professional and efficient.
Recommended: Yes
Lisa S Doherty
Mar 11, 2024
Excellent Customer Service
The representative was accommodating and friendly. He made the experience very easy. It was raining outside and he went out of his way to help me and ensure I got into the unit. The lock did not fit and he and the other person working went to the unit and changed it out for me. I will refer friends and family to this location.
Recommended: Yes
Patricia Casten
Feb 06, 2024
The whole process was quick and efficient !
Amazed by the efficiency of staff. Very accommodating !
Recommended: Yes
Barbara Folk
Jan 12, 2024
Great staff, reasonable price and great facilities
This is such a great facility. From the moment I expressed interest, I felt like I was treated well. I was told I had the option to get insurance or send in my paperwork for my own property insurance, which I did, saving me money. They reevaluate the unit fee after six months, so I paid for those months in advance and I'm happy to have my personal property protected for that long without any work from me. I have enough to do with moving the items into the facility.
The staff is WONDERFUL. They're very polite, helpful and make sure things run smoothly. The lockers/storage spaces are very clean and there are handtrucks everywhere you'd need them.
I'm storing a number of items that may require temperature control and that was recommended to me, which was awesome. I'm very happy with this storage unit and the services I've gotten here.
Recommended: Yes
Edward
Sep 04, 2023
What I Needed
I needed a small unit to rent in order to clean out our garage for other purposes. This fit the bill and at a good price.
Recommended: Yes
K Smith
Aug 07, 2023
Great Storage Facility - Recommend 10/10
Friendly, efficient, professional service. Great hours and on-site management 24/7. Pro tip: Go through sparefoot.com for best price.
Recommended: Yes
Elsa Santos
Apr 05, 2023
Great customer service
Super friendly and helpful staff!! Fast service and best prices locally!!
Recommended: Yes
Mik
Mar 08, 2023
Very pleased
Over pleased with my service from both of the men that run this place. They are helpful and so respectful I couldn't feel more content with my storage being in their hands. The best price as well and will help you with any moving needs on top of that. & they will make you laugh so 20/10
Recommended: Yes
Woong Roh
Jan 23, 2023
This is happy with very good place
I was satisfied with the very good storage and I wanted good parking place. The staff were very kind and nice.
Recommended: Yes
M Peeples
Oct 12, 2022
Customer friendly.
Great location. Service excellent
Recommended: Yes
Gayle Hanlon
Aug 31, 2022
Mini-U's staff is great!
Mini-U always has the friendliest staff! They are very helpful and courteous. I have been a customer at two different locations now and they have been a pleasure to deal with....
Recommended: Yes
William Celestin
Aug 19, 2022
Good job!
Good job! Unit was ready and clean. The move in was easy and convenient. Thanks again!
Recommended: Yes
Jamisyn Maes
Jun 08, 2022
No problems, very good facility
Easy to move stuff in, good hours, worked well
Recommended: Yes
Jacalyn Talamentes
May 30, 2022
Great service
Very quick process and staff was super helpful
Recommended: Yes
NORA LOPEZ NOGUERA
May 28, 2022
Everything was good
Everything was fine . The only thing to take in consideration for the future, a heavy duty cart.
Recommended: Yes
卯桩污
May 22, 2022
Great price and gets the job done!
Place is good for its cheap price, could be a little cleaner but its outside storage so there’s not really much they can do. Super nice employees!
Recommended: Yes
Micah B
May 16, 2022
The best storage company around!
The units are spacious and I love how secure everything is. Customer service was great, and are always there to help. The pricing is great, I got two months free which really intrigued me to purchase.
Recommended: Yes
Jade
Feb 02, 2022
The workers are super friendly and down to earth.
I was having trouble with my rental truck and ended up coming 5 minutes before they closed, the guy at the counter was super understanding and even helped me park my rental truck which was very kind of him. My experience overall was very positive.
Recommended: Yes
Shaina
Nov 25, 2021
Great customer service
Very nice and wonderful customer service!!!
Recommended: Yes
William
Nov 24, 2021
Great Staff
Professional and efficient staff that was very knowledgeable
Recommended: Yes
William Celestin
Nov 24, 2021
Staff was very professional and friendly
Staff was very friendly and efficient
Recommended: Yes
Brent A. Greene
Aug 31, 2021
Easy Process in Short Time Period
I didn't have a lot of time to shop for self storage facility. The process to reserve, inspect, and sign paperwork was very easy and not complicated. Everything was explained to me and there was available equipment for me to use to move in items immediately. I was very happy with the process and the facility.
Recommended: Yes
Roland Moore
Aug 30, 2021
Great deals
Listed it; will rent again. The process was simple and straightforward!
Recommended: Yes
Paul Scyoc
Aug 14, 2021
Good value, Great service!
Got a good deal online. Reservation was quick and simple. When I showed up to see the unit, personnel were friendly, knowledgeable, and extremely helpful. Highly recommend!!
Recommended: Yes
Luis Mantari
May 23, 2021
Nice place to rent secure, clean and amazing service вќ¤пёЏ
Amazing price, first mint free and a actually I separated this place one month before I
Moved amd the give me an Starbucks gift card coffee
Jessica, and heart assistant and Henry are very nice always
It is very economic and secure I love to have my staff in the place .тАЩ
I definitely recommend to everyone to rent it .!ЁЯСН
Recommended: Yes
Donna S.
May 10, 2021
Great Customer Service
Jessica & Mitzi were great. Very helpful and they made the rental and move in process very easy. easy.
Recommended: Yes
WDS
Mar 29, 2021
Great experience
Great experience. Clean helpful.
Recommended: Yes
Mike
Mar 16, 2021
Easy sign up with good rates
Friendly staff, easy to sign up, and great rates
Recommended: Yes
Lynn
Mar 08, 2021
Pleasant and easy to work with
The ladies at the front desk were pleasant helpful. They show you your unit before you sign so you understand what you are getting. Easy access to units. Thanks!!
Recommended: Yes
Patricia Greaves
Feb 16, 2021
Happy customer n
Great first impression by the 2 ladies working. Very friendly, patient. Storage unit and building are kept clean. I've nothing negative to say
Recommended: Yes
Michelle
Dec 29, 2020
Nice facility, clean, friendly staff
Very easy to complete reservation. Staff was friendly and efficient. They went down to sweep out the unit before we moved in.
Recommended: Yes
Rob Proulx
Dec 07, 2020
Really great service at the right price.
Really good service. Quick to respond. Facility was very clean, and I received personal attention when required while moving items into storage.
Recommended: Yes
T. Sachs
Jun 23, 2020
Easy to check in
I had an easy reservation online and the price was amazing. I would have liked a little explanation when I checked in but other than that, it has been fine. Had some questions but new person could not answer-forgot to ask Manager but it is not a deal breaker.
Recommended: Yes
Robert
Mar 25, 2020
Friendly staff
Staff was friendly and helpful, even with Wuhan Virus issues to deal with. Check-in was relatively efficient and entry code was provided. Carts are available for shifting items into unit. Facility itself is okay, but the path to my 2nd story climate controlled unit is a little problemmatic when dealing with larger, cumbersome loads (hence the 4 stars instead of 5).
Recommended: Yes
Karolina
Mar 03, 2020
Great facility
The owners were very welcoming and helpful. Provided all information and are very well priced. I would definitely recommend this facility to anyone.
Recommended: Yes
Elizabeth
Feb 16, 2020
Get it
Yolanda was professional, informative, and real. Amazing and thank you!
Recommended: Yes
anne
Jan 15, 2020
Very happy with experience
Very happy! Thank you for great service!
Recommended: Yes
Brendan
Jan 14, 2020
Good place, best price
Very helpful and fast check in/registration! The first unit was not in good shape and they quickly switched me to a clean one without my having to ask.
Recommended: Yes
sandy
Jan 08, 2020
Very friendly, very affordable
Really impressed with the customer service. Attendant was super friendly and kind. The price is very affordable and the first month free and free truck rental was the icing on the cake
Recommended: Yes
Melany
Dec 25, 2019
Great customer service
Staff was very friendly and helpful throughout the entire process! I was shown the unit and the entire process has been explained to me! The place is clean and affordable I can leave whenever I like, it’s month to month!
Recommended: Yes
Fred Truempy
Dec 23, 2019
Easy sign up, great staff
I locked in deal online and then went to see the unit before actually deciding. I got a great deal to begin with and Jacob was great in showing us the unit and walking us through the details. Easy peasy!
Recommended: Yes
Edgar
Dec 16, 2019
Outstanding
Friendly service, clean and the prices are LOW!!
Recommended: Yes
David
Dec 06, 2019
They filled a need no one else in the DC area would !!!
I am between homes and needed to do work on my car. (Brakes). Where I have my personal stuff would not let me use one of their spaces for working on the car. I called around and quickly found almost no place would allow it. Mini U Storage was close to my temporary location and they DID allow it !!! THANK YOu !!
Recommended: Yes
Jessica
Nov 13, 2019
Happy customer..
Great customer service..clean place, good prices.. no complaints..very happy customer!
Recommended: Yes
Sandra
Aug 19, 2019
This storage needs maintenance
The rope to pull the door is broken, the holes are difficult to align up and have to jiggle (hit or miss game), and the unit wasn't even swept. It is just plain awful spending 10 to 15 minutes in the heat when it is 95 degrees outside when all you want to do is get home and out of the heat. Why don't you guy drill a bigger holes so we don't have to be so frustrated?
Recommended: No
Diana
Aug 15, 2019
Easy to locate
Staff friendly and helpful. Easy location
Recommended: Yes
Diana
Aug 11, 2019
Easy to make reservations
Easy to access and in good neighborhood.
Recommended: Yes
敌慮
Aug 05, 2019
Excellent customer service and great location!
It was my first time using Sparefoot to reserve a storage in Fairfax. I found Mini U-storage reps very efficient and focused on understanding my needs to help me to find the best storage size. They provided accurate information and got me best pricing and deals above competitors. I moved my stuff to the storage on Sunday as the admin office opens on weekends too.
Recommended: Yes
Andrew
Aug 04, 2019
Matt helped me out and made everything straightforward and easy!
Nice and easy to get going in my new storage unit. Matt was friendly and made it an easy process!
Recommended: Yes
Andrea
Jul 01, 2019
Excellent All Around
Convenient location, great price, clean facility, helpful staff. Highly recommend.
Recommended: Yes
Amanda
May 11, 2019
Great service
Michael was super friendly and helpful!
Recommended: Yes
Paulo
May 02, 2019
Great service
Friendly service, well located and fair price.
Recommended: Yes
Esther
Apr 21, 2019
Great Service
Great service and good location.
Recommended: Yes
削
Mar 18, 2019
Great Staff / Facility
The staff was very friendly and helpful. The place was clean and the storage space was as advertised. Thank you very much
Recommended: Yes
Eva
Feb 28, 2019
Great experience.
A great experiencefrom reserving to actually renting a space. Friendly knowledgeable staff.
Recommended: Yes
Rebecca
Feb 19, 2019
Best price for the size
I reserved online. The process was painless and efficient when I arrived that same day. I forgot my lock at home but they had great locks for purchase right there so I did not have to run back again. Great pricing! My only “room for improvement comment” would be to add lights to unit. It was fine during the day but I will think twice about going after the sun sets.
Recommended: Yes
Chris
Jan 16, 2019
Decent prices
A pretty standard storage facility. The prices are competitive. They do not include a lock or any insurance with the rental fee. But the cost of adding each is about what you'd pay at other locations that include them.
Recommended: Yes
Jose
Jan 10, 2019
Very easy go
Was very fast and easy to sign in
Recommended: Yes
Joseph
Nov 17, 2018
Great overall experience
Reserving was easy, price was great, and customer service was outstanding. Free Starbucks gift card was a nice touch on a cold wet moving day!
Recommended: Yes
Dave
Nov 08, 2018
Less expensive and convenient
Good customer service - very friendly
Recommended: Yes
Charles
Sep 25, 2018
Great price, great customer service
Got a great price on a unit and the customer service here was fantastic. Make sure you do a good inspection of the unit to ensure there are no indications of leaks.
Recommended: Yes
Mon
Sep 06, 2018
Great price!
Clean, safe and convenient storage units with great management.
Recommended: Yes
Lisa
Jul 02, 2018
Great location...Great Service
Quick, efficient and courteous service. Easy acces to storage facilty.
Recommended: Yes
Christopher
Jun 12, 2018
Trailer Storage
The team there worked to find me a spot to store my trailer. Paperwork was processed quickly and the staff on site were helpful. A little concerned that the security gate is not working - however I am assured my the manager who is very responsive - that they are working the issue. Would feel better about leaving my trailer there once the gate is properly functioning - as that is the main reason I chose to store it there - for security.
Recommended: Yes
BRIAN
May 14, 2018
Excellent service! Associate Henry was exceptional.
Excellent service! Associate Henry was exceptional.
Recommended: Yes
Robert
May 04, 2018
Very nice facility
Very nice and convienent,staff is very friendly
Recommended: Yes
Meghan
Apr 13, 2018
So nice
Very nice. Great customer service
Recommended: Yes
FM
Apr 03, 2018
Very good Storage
The location is convenient, customer service was great and price was amazing.
Recommended: Yes
tom
Mar 20, 2018
It was good
Service was good space was clean and secure
Recommended: Yes
Jimmy(Hyun)
Jan 14, 2018
Friendly staff. Good communication. Very nice.
Nice staffs online and at the site. Highly recommend.
Recommended: Yes
Thomas
Nov 24, 2017
won Der ful place
Gr8 customer service and totally professional.
Recommended: Yes
Thomas
Nov 22, 2017
Great place
Friendly, efficient service. Place is clean and neat.
Recommended: Yes
Catherine
Aug 23, 2017
Outstanding Customer Service
Great location, pricing and customer service from the first phone call to schedule the truck rental pick-up and to choose the storage size. I felt valued and received outstanding customer service. I will recommend Mini U Storage-Fairfax to my friends
Recommended: Yes
Natasha
Aug 20, 2017
Great service
Clean, nice service. I would recommend people to this location
Recommended: Yes
Saundrea
May 18, 2017
Great Service
This facility has great customer Service, Stephanie was extremely helpful, friendly and accommodating.
Recommended: Yes
Jschoon
May 09, 2017
Excellent!
Excellent location, facilities, customer service, and price.
Recommended: Yes
Jschoon
May 07, 2017
Excellent!
Excellent location, facilities, customer service, and price!
Recommended: Yes
Kathleen
Apr 22, 2017
Great place
The premises is secure, the buildings clean and I was satisfied with the pricing
Recommended: Yes
David Troup
Apr 18, 2017
I love the convenience, expertise and courtesy of the Mini U Storage staff!
This place is the perfect place to corral your "stuff!" Always clean, Mini U Storage in Fairfax Station has long gate hours, which is important to me when my girlfriend proclaims... "This JUNK needs to leave this apartment!"
Recommended: Yes
ossama
Mar 19, 2017
Great service
Great service and accommodation
Recommended: Yes
paula
Mar 12, 2017
A great experience thus far!
My move was pretty uneventful, just the way I had hoped. I did my paper work on Thursday and moved on Saturday. Stephanie explained the process to me , oriented me on the way to enter and leave and she gave me a lock as a gift. She was friendly, helpful, kind and informative .
When I arrived on Saturday there were no other people there and no traffic. Pretty smooth !
Recommended: Yes
Sharese
Mar 03, 2017
Saved the day!
I had very few things & a locker was perfect for me. Stephanie & the guy there were very helpful, professional & friendly. It's not as close as I would like but 10 miles.
Recommended: Yes
Katherine
Feb 26, 2017
Great price!
Easy to find, lots of room, helpful staff
Recommended: Yes
Katherine
Feb 24, 2017
Great place and great rates!
Easy access, lots of options for the $
Recommended: Yes
Adrian
Feb 19, 2017
Very well priced
Customer service was top notch and pricing is more than reasonable.
Recommended: Yes
Victoria
Feb 17, 2017
Units need to be cleaned
Units need to be cleaned prior to new tenant
Recommended: Yes
Juan
Feb 12, 2017
It is located a a convenient location
Employees at the front desk very polite.
Recommended: Yes
Cathy
Jan 14, 2017
Great price for a 5 x 10!
Unit works for me for the time being. Saved my hide! :)
Recommended: Yes
Erin
Jan 14, 2017
Great facility
Easy Check in and good prices
Recommended: Yes
Jimmy
Oct 26, 2016
Very nice.............!!!!!!!!!!!!!!!!!!!!
Very nice..............................................................
.....
Recommended: Yes
Jimmy
Oct 25, 2016
Very nice
Very nice....."..................
Recommended: Yes
Jimmy
Oct 22, 2016
Very nice.....................................!!!!!!!!!
Very nice......"...........!!!!!
Recommended: Yes
lauren
Sep 27, 2016
Excellent Service
Excellent service from start to finish!
Recommended: Yes
Morgan
Sep 25, 2016
Best in the area!
I've only had a few storage unit experiences, all were rather lackluster until I came to Mini U in Fairfax. All their employees bent over backwards to make sure everything was copasetic, and they never hesitated to remind you of any discounts along the way! Thanks for everything!
Recommended: Yes
Kenneth
Sep 24, 2016
Nothing was wrong
Everything. Looked. Good to ne.All the guys were great
Recommended: Yes
Jarleen
Aug 09, 2016
Henry was excellent. He is an asset to your team!
Henry was very helpful and he is amazing at customer service. I would recommend the facility to everyone I know!
Recommended: Yes
Meghan
Jul 03, 2016
Just what I needed
Offered many deals and discounts, which is perfect for someone who can't afford $100 to store their stuff.
Recommended: Yes
Jen
Jul 03, 2016
Great Service!
My customer service was outstanding and my moving experience was quick and efficient! They provided my info and detail and found other discounts available for me!
Recommended: Yes
claudia
Apr 11, 2016
Great storage and great customer service from Dan!!
I was very pleased with what was advertised and what was available when I arrived. Very accurate and Dan was the best customer service agent I have met in a long time at any retail/customer service venue and I shop A LOT.
Recommended: Yes
Jesse
Apr 04, 2016
Just what we expected, clean facility, nice people, and very fair price.
Recommended: Yes
kevin
Apr 04, 2016
Good and quick
I was looking to rent a storage unit and they made it quick and easy. Couldn't be happier
Recommended: Yes
Stephen
Apr 01, 2016
Awesome!
Would do it again. Customer service was the best.
Recommended: Yes
martie
Mar 18, 2016
Great had a fasts move in
Recommended: Yes
Jimmy
Mar 17, 2016
Very nice.......!
Very nice...........................................!
Recommended: Yes
martie riggs
Mar 13, 2016
low price
Close to work and large storge space
Recommended: Yes
K
Mar 07, 2016
Great and very easy to work with
Smoothest rental I have ever experienced.
Recommended: Yes
Jimmy
Jan 30, 2016
Very good
Very good....................................!!!!
Recommended: Yes
Erwin
Jan 11, 2016
The person was informative and promptly answered all of my questions.
Recommended: Yes
john
Jan 05, 2016
Great experience
Great service no problem and very clean unit . Definitely recommend.
Recommended: Yes
Arpad
Dec 23, 2015
Excellent personal service.Ms.Catty-s professional attitude exceed every expectation on Clara Barton site.Thank You.
Arpad
Recommended: Yes
Brittany
Nov 13, 2015
Recommended: Yes
Christopher
Nov 10, 2015
Great People
The property is hidden but clean. I could not complain, Kathy and her Husband are very friendly.
Recommended: Yes
Andrew J
Nov 09, 2015
very reasonable priced
the people was very commentating, I find the price so reasonable, and great gate assessable, when I entered the building was surprised to fine elevator to second floor and carts to help haul things to my unit, also very good lighting and to find my unit clean, I have no complains and would recommend anyone looking for extra storage to give mini u storage at Fairfax station a call.
Recommended: Yes
robert
Nov 08, 2015
Excellent, awesome price, and the man at the front was very nice, informative, and professional.
Recommended: Yes
Miguel
Nov 07, 2015
found an affordable unit on short notice
Kathy at the facility was great to deal with. We are getting a unit in Denver and used the same service.
Recommended: Yes
Alan
Nov 03, 2015
杯潤
Recommended: Yes
Lynn Franks
Oct 24, 2015
Convenient location, great customer service.
Very happy so far. Good experience making reservation, with truck rental and friendly, helpful staff.
Recommended: Yes
Eric
Oct 03, 2015
Older facility but the price was sure right!
Recommended: Yes
Daniel
Oct 02, 2015
Recommended: Yes
Reid
Sep 28, 2015
What a wonderful place with wonderful people
The employees were so nice, I got a great deal, and moving was easy.
Recommended: Yes
Joe
Sep 16, 2015
Good experience
Good. . The first time I called, and was helped by a knowledgeable man. I went to the location, saw the facility, and it was suggested by the manager to go with the consistent and lower price. I then went online, and the process was easy to follow and do.
Recommended: Yes
Rose
Sep 10, 2015
Fairfax Facility -
Thank you - your customer service center was very helpful. Staff gracious and helpful.. thank you.
Recommended: Yes
Jay
Aug 07, 2015
Move in was easy. I'm disappointed that there is no dumpster on premises for trash.
Recommended: Yes
Emily
Jul 29, 2015
Inexpensive, Clean Facility
I'm a mason student and was looking for a space to store my things during the summer that wouldn't break the bank--Mini U had a ton of size options at great prices! Will definitely use again!
Recommended: Yes
Madeline
Jul 29, 2015
Great Experience
My husband and I had a great experience with this storage company. We were moving between a few places and needed temporary storage of all of our household goods. They let us use their moving truck both times and everything went very smoothly.
Recommended: Yes
Meghan
Jul 28, 2015
Best deal around in storage!
Super friendly staff and excellent units.
Recommended: Yes
Andrew Everett
Jul 23, 2015
Storage facility with exceptional cost and excellent customer service
The location is very accessible to individuals living in the Northern Virginia area. They offer usage of the moving truck immediately after signing up for a lease. Additionally, the customer service team is very accessible and attentive to providing quality customer service support.
Recommended: Yes
剋
Jul 21, 2015
Safe place and great customer service.
I called to book a space and ended up talking to the women at the front desk for ten minutes. She was very nice and personable unlike other places we have used in the past. Great experiance and easy check in.
Recommended: Yes
A Lee
Jul 09, 2015
A really great location for a storage unit
People are friendly,
Unit as discussed and very clean
Recommended: Yes
Steve
May 22, 2015
Great customer service! Will definitely use again!
Had a problem with another storage place who didn't have the unit they promised. Mini-U was incredibly helpful, check-in was quick and easy. I will certainly use them again!
Recommended: Yes
Maria
May 18, 2015
Very convenient
The price was low, conveniently located. Easy access
Recommended: Yes
Tony
Apr 20, 2015
A pleasant and easy experience so far!
All expectations met including convenient shelving.
Recommended: Yes
Chase
Apr 06, 2015
Recommended: Yes
Renee
Mar 18, 2015
Great customer service and pricing
Courteous customer service and great pricing !
I definitely recommend mini u storage!
Recommended: Yes
Renee
Mar 18, 2015
Great customer service and pricing
Courteous customer service and great pricing !
I definitely recommend mini u storage!
Recommended: Yes
Tom
Mar 01, 2015
Excellent service.
My experience with both sparefoot and mini u storage could not have been better. Everyone was very helpfull and provided excellent customer service, a rare find these days. Thanks for your good work.
Recommended: Yes
楔慮
Feb 23, 2015
Recommended: Yes
Julian
Feb 13, 2015
Recommended: Yes
Tricia
Jan 30, 2015
I would highly recommend this place to all my friends and family members.
this is my second time using this location.
Thanks Team!
Recommended: Yes
Karthik
Jan 22, 2015
Good experience with the front desk staff. Seamless reservation process with sparefoot and check in into the storage. I appreciate the discounted price as well from sparefoot. I would recommend sparefoot and Mini U Fairfax to anyone.
Recommended: Yes
Chris Botticelli
Jan 01, 2015
The staff was curteous, friendly and very attentive to my needs and requirements
Whether on the phone on in person the staff was courteous, friendly and very attentive to my needs and requirements. The facilities were clean (inside and out) and there was plenty of moving equipment to utilize. The hall ways, doors and elevators are wide and it was very easy to navigate around corners and through corridors. The location is perfect right off of Fairfax county parkway and route 123. The hours of operations of perfect especially for working professionals with busy and ever changing schedules. Most importantly, the prices for the plethora of units is fantastic! Automatic monthly billing and payment provides the extra benefits.
Recommended: Yes
Jonathan
Dec 26, 2014
Overall good, but lighting at night is poor in some areas
Recommended: Yes
Ben
Dec 25, 2014
Extremely convenient location off of major highway with excellent accessibility to the storage unit, in conjunction with warm hospitable on site staff made my move a joyful, efficient and seamless event.
Recommended: Yes
Kourosh
Dec 15, 2014
Recommended: Yes
Nadia
Nov 27, 2014
The staff is very friendly and helpful.
Recommended: Yes
Silvia Middleton
Nov 21, 2014
Excellent!
Very friendly, efficient, and attentive staff. Unit was clean upon move-in and easily accessible. Overall a fantastic experience.
Recommended: Yes
Pete
Nov 12, 2014
Facility needs work. Can't highly recommend.
The facility is under new management since 2013 and there are signs that they still have lots of work to get their units and service up to par. Units sell fast due to low pricing but ultimately, you get what you pay for (don't forget that). My main concern is that not all units are properly cleaned or inspected after people move out. This makes matters worse when units are not cleaned before a customer moves in. In my case I was shown a unit that was not move-in ready, and then had to wait for it to be cleaned. The problem with that is not only the inconvenience of waiting but that it shows poorly on the staff who should be taking care of units immediately before or right after a reservation is made. The last thing you want a customer to see or smell is what's been there for weeks if not months. Management aplogized to me when I experienced something similar and I was then forced to settle for a differen type of unit since the one I reserved was the last of its kind available. They also credited my account for the inconvenience.
The other issue is that the indoor units are accesible via hallway entries that are NOT closed in. This means that rain, snow, and cold air make their way right up to the doors. And since these man-sized doors have a good 3/4 gap under them (no weatherstripping), you can imagine how protected your boxes will be. Granted the staff will shovel the snow during the day, but this won't help 24/7.
My suggestion to those looking to save money by renting here is to consider whether this facility will meet your needs and expectations based on the information above.
Recommended: No
Rodney
Nov 07, 2014
This facility provided what I needed, when I needed it, in a very friendly manner and at a great price!!
Recommended: Yes
Paula
Oct 30, 2014
Excellent, Quick & Easy Check-In; Friendly Service
Check-in was a breeze; the facility was clean and every storage unit is on the first floor -- EASY ACCESS! There were push carts available for customers to move their effects into storage units. Great Prices and Great Neighborhood Too! Highly Recommend.
Recommended: Yes
Tanja Gilmore
Oct 22, 2014
EASY EXPERIENCE. VERY FRIENDLY STAFF.
The guy who was working on that Saturday was so very nice and professional. It was a very relaxed experience as far as moving can go. He made the check in experience very simple, fast and friendly. This place was also cheaper than any others we looked at. Very good choice on my part.
Recommended: Yes
Fafa
Aug 25, 2014
Good overall but had a little incident
I moved in few days ago and I need to admit everything went well till 5 min before closing. 5:55 we drive in front of the office coming back from the storage unit. We were planning to rent one of their truck and we have told the lady before that.
Anyways, while driving to park , I clearly saw someone inside the office, then we parked to go inside and everything was turned off and locked 5 MINUTES BEFORE THE TIME THEY WERE SUPPOSE TO BE CLOSE. THEY saw us coming and they voluntarily closed everything. I need to admit that this kind of customer service makes me upset. I really hope that this was a simple mistake from them. Overall everything went good beside this incident.
Prices are fair
Unit clean
Clear explanations from the office as well
Recommended: Yes
Christian Nagle
Aug 22, 2014
extremely professional and friendly
Zach's a great guy and knows his job perfectly. He was extremely personable, efficient, and paraphrased each section of the very long contract so I didn't have to sit there reading it for an hour. He made a potentially stressful experience a piece of cake. Very fair contract terms. They also have a moving truck that you can use for free (well, almost), which is a very convenient service I've never encountered before in a storage facility.
Recommended: Yes
Karen Scott
Jul 31, 2014
Excellent customer service!
We were very pleased with the process from the online beginning, follow up phone call to see if we had questions, great help from the staff signing the contract, and excellent, secure facility.
Recommended: Yes
Michelle
Jul 31, 2014
There was an issue with the quote for the space I reserved. My price quote was different than the one online and if I did not have my paperwork showing the rate and reservation; I was going to be charged the amount online.
Recommended: Yes
Sarah
Jul 22, 2014
Very pleasant for first time use of a storage unit
Recommended: Yes
Shawn
Jul 04, 2014
Out standing and real friendly in the facility.
Recommended: Yes
Christine
Jul 03, 2014
It was easy to reserve the unit and complete the paperwork.
Recommended: Yes
tom
Jun 25, 2014
Highly recommended
Very nice staff, good security, good deal. I was very happy with the whole experience.
Recommended: Yes
Megan
Jun 02, 2014
Recommended: Yes
Renee
May 29, 2014
Best in Fairfax Station area!
We rented storage units in this area before, and Mini U has (by far) the best deal and the most helpful and friendly people. The units are clean and easily accessible. We'll come back.
Recommended: Yes
Scott
May 20, 2014
Clean space with friendly service.
Recommended: Yes
JImmy Hoang
May 19, 2014
Great customer service
Great customer service, easy check in.
Recommended: Yes
Kim
May 16, 2014
Recommended: Yes
Erin
May 11, 2014
Great customer service, easy check in.
I rented online with a special price. The customer service agent called right away and confirmed my reservation and guaranteed price. When I arrived on my check in date, he was courteous, efficient, and thorough. I recommend this facility.
Recommended: Yes
Roberto
May 09, 2014
Excellent customer service. But the places looks really old.
Recommended: Yes
Victor McGrath
Apr 29, 2014
This facility met all our expectations and more.
Recommended: Yes
Connie
Apr 26, 2014
very friendly and helpful employees
Recommended: Yes
Freddy
Apr 23, 2014
Great Value
Great customer service and speedy check in.
Recommended: Yes
Katie
Apr 22, 2014
Overall we had a good experience so far
On the whole we have had a good experience with this facility. Unfortunately they did mess up our rental truck reservation. If you use the rental truck, make sure to get in writing the time and date you have it reserved for! That's my only complaint.
Recommended: Yes
Jacob
Apr 21, 2014
Really Easy move-in
The staff were friendly and the monthly cost is hard to beat. The experience was great. They walked me through everything I needed as well as letting me know what paperwork I needed in advance. I was also able to get a free truck for moving stuff in.
Recommended: Yes
F.
Apr 15, 2014
Great Customer Service
The customer service was excellent and the storage unit met my expectation. Thanks.
Recommended: Yes
Javier
Apr 15, 2014
Great price, great service
Pretty good deal, customer service was great. Facility is easy to access. It worth driving a little bit more.
Recommended: Yes
DV
Mar 31, 2014
Friendly service, easy access.
Recommended: Yes
Eric
Mar 28, 2014
It was a very nice and pleasant experience. Would recommend this storage to anybody/everybody.
Recommended: Yes
Carolyn
Mar 04, 2014
Recommended: Yes
Abdul Hadi
Feb 25, 2014
The people were friendly, made it quick, and I had no issue there. The facility was nice and cool, and very easy to move into it.
Recommended: Yes
Terri
Jan 02, 2014
David was exceptional in service, help, courteous, patience knowledge. Great manager!
Recommended: Yes
John
Dec 19, 2013
Great value for what I received
Recommended: Yes
Melissa
Dec 19, 2013
The managers were helpful & polite.
Thank you!
Recommended: Yes
Scott
Dec 17, 2013
Easy access to storage unit. Wasn't told about the moving truck insurance until it was already charged to me. The employee there was very helpful and answered my questions thoughtfully. The only negative part was my worries regarding pests. The ceiling to the storage unit is open to a corrugated aluminum roof with rafters. It seems like it would be easy for an animal to gain access
Recommended: Yes
Brian Corley
Dec 17, 2013
Great place to store your stuff
What can I say? They were open during the snow. Unit is easy to get to, clean, elevator and carts readily available. Very helpful and friendly and professional staff. Can't argue with the price either. Great place!
Recommended: Yes
SHERIAZ ALI
Dec 13, 2013
EXCELLENT CUSTOMER SERVICE
THIS PLACE WAS SMOOTH AND THE TRANSITIONING PROCESS WAS NICE EASY AND EFFICIENT WITH NICE AND CLEAN WELL MAINTAINED STORAGE UNIT.
Recommended: Yes
John
Dec 08, 2013
The couple are very professional and nice and made removing a pleasant experience.
Recommended: Yes
Caroline
Dec 02, 2013
Great !
Recommended: Yes
George
Nov 28, 2013
Great customer service!
Being in a customer service-oriented business, I was very pleased in dealing with the team at this facility. They are friendly, pleasant, and very helpful. I will recommend you to anyone!
Recommended: Yes
Mike Conner
Nov 24, 2013
Great Place - Customer Service is Top Notch!
I will say that I am comparing my experience to no other storage places since this is my first one I personally rented but nevertheless I have been in the customer service industry for over 15 years. You wouldn't think of a storage facility to have great customer service, but this one does. Zach is great, he called my cell phone 10 minutes after a reserved my unit online just to see if I had any questions. I am glad he did because he saved me $10/month by telling me to bring in a copy of my renter's insurance. So the customer service is top notch, what about the rest? The facility presents itself very orderly, neat and clean. Just a well oiled machine. It's not like I have expensive or important stuff to store but regardless I want the feeling that my stuff with be safe and secure. Zach and Mini - U - Storage obviously take their job/business seriously and I would recommend this place to anyone looking for a fast, great & cheap storage alternative. Great job guys!
Recommended: Yes
David
Nov 21, 2013
Recommended: Yes
Tim
Oct 18, 2013
It is some what outdated
Recommended: Yes
Cherrie
Oct 17, 2013
Great service
Recommended: Yes
ISMAEL
Oct 15, 2013
The best thing related to my trip there was the service provided by the Staff; it was great!
Recommended: Yes
Maggie Gonzalez
Oct 07, 2013
The staff a Mini-U of Fairfax were efficient, prepared, and pre-cleaned the facility before arrival. They were also extremely helpful in explaining how to access your unit and provided moving carts to facilitate the heavy loads. If you live in Fairfax the location is great!
Recommended: Yes
Kara
Sep 19, 2013
2nd time customer awesome!
Recommended: Yes
Kimberly
Sep 13, 2013
Come to return rental truck. Everyone was helpful.
Recommended: Yes
Kimberly
Sep 07, 2013
Customer service was great and the facility met our expectations... But we did see a roach on our way out from move in.
Recommended: Yes
Leslie
Sep 05, 2013
Recommended: No
Ryan
Sep 04, 2013
Recommended: Yes
Jennifer
Aug 29, 2013
It's recently changed management and the new management is making strides to clean and fix everything. They were extremely accomodating, and I was completely impressed with the perks of renting from them. I'd highly recommend!!
Recommended: Yes
Cheryl
Aug 28, 2013
Friendly, efficient, excellent value
Friendly couple who manage this facility. Very clean, secure - great value.
Recommended: Yes
Jan Kirk
Aug 26, 2013
Great value!!! Courteous & helpful staff
Recommended: Yes
Cheryl
Aug 20, 2013
professional,friendly,knowledgeable
Recommended: Yes
Trace Short
Aug 19, 2013
Nice facility, great value
Recommended: Yes
Steven
Aug 13, 2013
Staff is prompt and communicative. Had a minor miscommunication up front about the need for the insurance fee (I didn't need it), but everything was quickly resolved and set up for a quick move-in.
Recommended: Yes
Samantha
Aug 11, 2013
Great value, friendly peopl
The move-in was super easy -- the woman handling the paperwork was friendly and efficient. While I was there, the on-site manager made calls to Penske truck rental clients to let them know due to an unforeseen problem on Penske's end their trucks wouldn't be available until a certain time rather than let them wast their time driving out. The space was clean and easily accessible.
Recommended: Yes
James
Aug 08, 2013
Very clean and helpful
Recommended: Yes
Rosa F.
Aug 02, 2013
Great
Recommended: Yes
Robert Hicks
Jul 27, 2013
Great customer service and efficiency.
Both young men were knowledgable and courteous.
Recommended: Yes
David
Apr 30, 2013
Good experience. The door to my unit was locked but the manager was very understanding
Recommended: Yes
