Michelle Morris
Nov 24, 2023
Excellent customer service from Darcy
Customer service at this facility is outstanding. They go above and beyond to help their customers. Darcy was leaving for the day when my gate access was not working. She did not hesitate to immediately go back into the office and resolve the issue.
Recommended: Yes
Cheryl
Jan 23, 2023
Excellent facility and customer service
I have never rented a storage unit before. However, I was impressed by the reviews for this one, as well as that it was near my home. I was not disappointed. It is everything I needed plus a huge dose of friendly customer service. If you need a storage facility for any reason, I highly recommend Public Storage, 4720 Business Drive in Fredericksburg.
Recommended: Yes
Jenny
Mar 07, 2022
Affordable
This was the most affordable storage unit we could find in the area. Everywhere else for the same storage space was $150 more expensive (and some even double the price).
Recommended: Yes
Elizabeth williams
Jul 22, 2021
Priced way to high!
I have a 10x15 unit and have to pay $198+ins the initial set up was $248 to start up with fees and lock charges. I feel like this is price gouging because the units are in demand right now. After this month hopefully I won’t need it. Mind you this isn’t a air controlled unit either. The customer service was great! The unit still has something sticky on the floor of it.
Recommended: No
Christopher Combs
Apr 02, 2021
Great Facility
This facility has great customer service and its always clean and easy to get to.
Recommended: Yes
Constantine Hareras
Jan 31, 2021
Easy Access
Easy to setup online and access the unit
Recommended: Yes
Diana Keitt
Dec 20, 2020
The customer service was great Darcy...
The customer service was great Darcy took care of me
Recommended: Yes
Susie Phelps
Jan 07, 2020
I love the friendly people that work...Kylie
I love the friendly people that work there! Love the location and security of place
Recommended: Yes
Wurlin
Jul 22, 2019
FALSE ADVERTISING
The staff at Public Storage is helpful, friendly, and courteous. On the other hand, the company Public Storage engages in a practice that can only be called false advertising. A half hour before I visited Public Storage, I checked your website for the rates. For the 5 X 10 climate controlled unit, the rate was $62/month. A short time later, when I arrived at Public Storage, I was told the rate was $83/month. In my line of work, that is called FALSE ADVERTISING. Isn't it illegal to practice that?
Recommended: No
Sue McClung
Jul 01, 2019
I've had a wonderful experience every...
I've had a wonderful experience every time I go in all the young ladies have been very helpful and very informative
Recommended: Yes
Bill Emminger
Apr 23, 2019
I've already done this once
I've already done this once. I went online to make my reservation, was given one price of 41 for the unit. When I went to the office to finalize everything, I ended up paying 89.00 with all the hidden fees, key cost 19.99, insurance, administration fees etc. These were NOT made clear on the website. I really hate, bait and switch tactics.
Recommended: No
Karyn Smith
Mar 26, 2019
friendly staff
friendly staff, my only negatives I wish the lock fee & insurance were highlighted more in your materials & longer Sunday hours
Recommended: Yes
Thomas Hodge
Feb 12, 2019
The staff was very nice and helpful
The staff was very nice and helpful. The only down fall I have is the fact that there was no cart or hand truck inside the climate control unit to carry boxes and totes in.
Recommended: Yes
Nicole
Dec 04, 2018
Lexus was awesome
Lexus was awesome. She explained to me everything u needed to know. And even got me in and out being that i had an appointment at 2pm and arrived a little before 12pm. I would recommend her and this company to everyone.
Recommended: Yes
Jamie B
Jul 27, 2018
Very friendly knowledgeable staff
Very friendly knowledgeable staff. Great prices. I would highly recommend this place !
Recommended: Yes
Dale Town
Jul 17, 2018
Trudy was fantastic
Trudy was fantastic - very professional, friendly, and knowledgeable. We were torn between two sizes of storage units and as she showed us each she helped us picture how our items would fit which allowed us to make the right choice.
Recommended: Yes
Angel Patton
Apr 29, 2018
Emily was awesome to work with
Emily was awesome to work with! She was very upfront and honest on prices!!! Thank you!
Recommended: Yes
Chris Cordes
Jan 24, 2018
Charged $100 more a month than a local ...
Charged $100 more a month than a local climate controlled company for the same size (20' x 10') unit. Consider lowering prices.
Recommended: No
Gavan Duffy
Oct 14, 2017
Very pleased with the units. The girls at the front desk were very helpful. Would recommend to anyone
Recommended: Yes
TonyMan D
Sep 05, 2017
Kaila is awesome! She always has a smile on her face and is willing to help anyone! I would recommend her and the other girl Sydney to anyone I know! They are both awesome they have great personalities and will keep me doing business with yall. Thank you for everything ladies! :)
Recommended: Yes
Jamie Ludlum
Aug 16, 2017
As long as I'm in the area and in need of a storage unit I will always continue to use this Public Storage location! I always enjoy my visits with manager Shauntell any time I have to go in for something. She's incredibly warm and bubbly which makes going in totally delightful. If there's a higher position available, she deserves it!
Recommended: Yes
Chelsea King
Aug 08, 2017
The property is great. Perfect for what I needed. The ladies upfront were very helpful. Kaila and Sydney. They were so professional and nice. They got me set up immediately for what I needed
Recommended: Yes
Msr Lumpkin
Jun 07, 2017
I have been with PS for some time now from West to East Coast and this was my first time visiting this facility. Let me say this Ms. Kaila went above and beyond to assist me to the best of her ability. She was very kind and professional ... If you want to be more than just a Unit or Account then go this location and be treated like a true customer and person.
Thank you Kaila - You are awesome and I so appreciate you! as well as PS. :-)
Recommended: Yes
Luis Santa Matos
Apr 18, 2017
Service
Outstanding service.
Recommended: Yes
Marcus Ventry
Dec 14, 2016
The best place for all your storage needs.
My first impression of the Public Storage Facility at Fredericksburg, Va., was absolutely grand. This facility is kept up and well maintained. The landlord/lot manager, is very attentive to each and every detail, starting with the reservation process. Within, 5 minutes of booking a storage unit, online, I was contacted, by Evers, the landlord/lot manager, for confirmation of my reservation. After, arriving, at Public Storage, I was given a brief orientation of the facilty. Twenty minutes later, after securing my property, Inside the secured storage area, I completed my contract, and was on my way. Therefore, I highly recommend Public Storage.
Recommended: Yes
vp122016
Dec 13, 2016
This Public Storage location worked well for our immediate needs
My only reservation with using this storage facility long-term concerns property upkeep. Exit gate appears to be damaged and stays open 24/7. Entry gate open during the day. The issuance of a "gate code" seems to be a waste of time... anyone can get in if they want.
Recommended: Yes
Brandon Allen
Dec 13, 2016
Great, quick service.
I was in and out with no issues. Everything ran smoothly.
Recommended: Yes
Darrin Cain
May 25, 2016
Just great customer service
Great customer service.
Recommended: Yes
Ronald Williams
Apr 06, 2016
I would recommend Public Storage
Storage was very clean, professional employees, very helpful and pleasant to work with.
Recommended: Yes
Frank
Mar 23, 2016
My experience with Public Storage
I would have no problems in recommending Public Storage to anyone. First rate, very clean, with all the storage supplies that one would need.
Recommended: Yes
Melisa Colon
Sep 01, 2015
AWESOME.
THIS HAS BEEN MY SECOND UNIT AND I HAVE NO COMPLAINTS. THE FACILITY IS KEPT CLEAN, AND THE MANAGER AND STAFF ARE ABSOLUTELY WONDERFUL. THE BEST CUSTOMER SERVICE EVER!
Recommended: Yes
Christina Wrightson
Aug 11, 2015
Happy customer!
Excellent customer service, very clean, friendly environment, reasonable costs!!!
Recommended: Yes
Kisha Britt
Jul 14, 2015
Excellent service delivered by knowledgeable people
I believe my title of this review states it all. The employee and manager I encountered were very knowledgeable regarding helping me attain the right size of storage for my needs. They also provided excellent service through the use of great manners, respectful tones, and genuinely friendly smiles.
Recommended: Yes
Helen Lalisan
Jul 08, 2015
Satisfied with the personnel and service
I am happy with everything I saw in this Public Storage. The employees were friendly and helpful. They are very knowledgeable about what they do and the customers' needs. Their prices are affordable. The whole place is clean and looks safe to store my goods. I love the climate-controlled units and the safety locks. I would recommend this place for the storage of your belongings.
Recommended: Yes
David Cromer
Jun 30, 2015
Best value for storage
I decided upon Public Storage after looking at all the competitors and I could not find a better deal. Others offered similar sizes but I ended up with more space and climate control for less than others' smaller units with no climate control. My only drawback is there is no A/C outlets, but I consider that a minor setback. Well worth the money to rent here.
Recommended: Yes
John Deprato
May 12, 2015
Everything is awesome!
Great experience checking in and friendly staff got me everything I needed. Everything is awesome!
Recommended: Yes
SLOPZ
Mar 04, 2015
This facility is excellent!
The staff is knowledgeable about their site and the provisions. They are very friendly; and, have greeted me courteously each and every time I have been to the site.
Recommended: Yes
Royal B Kirkby
Nov 16, 2014
STRESS RELIEVER !
Those guys were not only helpful but curtitous and understanding.
Recommended: Yes
