Ahmad Whitaker
Dec 21, 2022
Quick and easy
Very quick and easy process. Also convenient to my home.
Recommended: Yes
Michelle
Jan 19, 2021
Public Storage in Hampton is great
Renting a unit and moving in was very easy and convenient.
Recommended: Yes
Tara Winston
Aug 07, 2020
Impressed
Susan, the property manager was so very kind. I initially started my reservation process online however chose to complete it in the office. Susan is very informative and suggestive in the services I had not thought of I'd might need. She was efficient and helped me to understand the entire process. I was very impressed.
Recommended: Yes
Jozie Delasbour
Jun 16, 2020
Ms Susan
We just love Ms Susan
She has been so accommodating during this time and every-time, I've rented storage for the summer.
Recommended: Yes
E Countee
May 20, 2020
Susan ( the property manager at the...
Susan ( the property manager at the Pembroke Ave in Hampton) made the process easy. She reached out to us to answer any questions we had while we we're online. Susan was knowledgeable, courteous and very thorough. I'd recommend Public Storage to anyone who has storage needs.
Recommended: Yes
Gwendolyn Morgan
Apr 17, 2020
It's a family thing for years as my...
It's a family thing for years as my grandparents and parents as well as my siblings..We have been using public storage for years..We are also military and we thank you...
Recommended: Yes
Daisy Silver
Feb 07, 2020
Susan was great.Very professional
Susan was great.Very professional, yet friendly and nice.The place is very clean.
Recommended: Yes
Darran Whitney
Jan 10, 2020
Great service and polite staff
Great service and polite staff
Recommended: Yes
SB
Nov 06, 2019
Wonderful space
Wonderful space
Recommended: Yes
Michael Allen
Nov 05, 2019
I don't like that fact that the...
I don't like that fact that the security gate doesn't work
Recommended: Yes
Shawn Marrier
Nov 01, 2019
My experience was outstanding!
My experience was terrific! Melinda is an excellent manager at the Hampton, VA location. Her experience and customer service was outstanding! Five stars. Unit was clean and exactly what I needed.
Recommended: Yes
Paul Blalock
Jun 17, 2019
The staff in the office were very...
The staff in the office were very friendly. I loved the rate I found online. Only thing to improve is to tell a new customer about the lock fee before they come to get a unit. I was aware of the administrative fee and I love that we can drive up to the unit.
Recommended: Yes
Caleb Green
Apr 30, 2019
While the personnel at the desk was...
While the personnel at the desk was great and unit was in good order, security at the site was disappointing at least, very minimal due to access gate damage, and other access gate being wide open to public, fix security and then can be 5 star.
Recommended: Yes
Morgan Woods
Apr 16, 2019
I was forced to buy a public storage lock.
I was forced to buy a public storage lock.
Recommended: Yes
Sheila
Mar 11, 2019
Walked in Erika was beyond amazing she...
Walked in Erika was beyond amazing she listened to my issues and my day ended being a great one!!!
Recommended: Yes
Kyle Sibert
Oct 09, 2018
Amazing ..
Amazing ... Gave me the best price
Recommended: Yes
William Coates
Sep 25, 2018
Ashley Pair gave exceptional customer...
Ashley Pair gave exceptional customer service. She was extremely thorough explaining all of the lease papers I was signing. Also gave me a great storage unit. And because of her I will continue to give my business to public storage.
Recommended: Yes
Cherilyn Dawson
Aug 23, 2018
Susan was wonderful.
Susan was wonderful.
Recommended: Yes
Emanuel Justice
May 07, 2018
I thought Susan displayed great...
I thought Susan displayed great customer service. I felt welcome once meeting her. She explained everything that I needed to know concerning my storage unit. Susan exceeded my expectations of public storage that I don't receive here in Delaware with Storage Rentals of America.
Recommended: Yes
Elvoy Lindsey
Oct 08, 2017
all was well
all was well. very nice attendant
Recommended: Yes
Joann Debro
Oct 03, 2017
I had a wonderful experience at this location. Susan was awesome, friendly, courteous and professional thru the whole process.
Also, Erica who assisted did very well, an asset!! I will recommend this location to my friends and associates!!!!!!!!!
Recommended: Yes
Debby Takori
Sep 17, 2017
Susan was AWESOME! Very thorough! Knowledgeable and made my transaction go very smooth!! Great Job Susan!! You deserve 10 stars!
Recommended: Yes
Johnny Greene
Sep 01, 2017
My wife and I experience at public storage was great. Susan was one of the nicest people she was very respectful, and caring. A very hard working woman. I'd definitely recommend this place to someone. We made Susan's day and she made our day as she pressed through the work load with a smile and her humor. Great customer service skills Susan!!!!!!!
Recommended: Yes
Toshina Norwood
Jul 10, 2017
Susan was so very helpful and sweet
Susan was so very helpful and sweet. you can tell she's a very hard worker.
Recommended: Yes
Kobe Lewis
Jul 09, 2017
Outstanding service!!! Susan, the property manager, was extremely helpful and understanding...kinda threw me off. It's not everyday that I run into someone does their job with such joy. Hanna was also very helpful...they return phone calls, folks! It starts at the top. You got our business for the next four years plus when my youngest son comes to HU. - Eric
Recommended: Yes
Ralph Whitaker
Oct 18, 2016
Fantastic experince
Susan,the clerk,was helpful,respectful and funny. The property was secure,clean and orderly. Will tell all my friends who need storage space.
Recommended: Yes
Cassondra Pickett
Jul 05, 2016
Great experience! ..
Great Experience with Susan and her crew! Got me in and out in great time! Will recommend anytime. The Pembroke Ave location
Recommended: Yes
Eric Dreeson
Jul 05, 2016
While the office was very busy they got us checked in in a reasonable amount of time.
This is a very busy location and despite the fact that one person was being trained the manager kept things running smoothly. They were friendly and gave us thorough information on the options available to us and took the time to make sure we were happy with the unit we requested .
Recommended: Yes
Blessed Parents
May 26, 2016
Excellent Service
The Customer Service Representative that was on that Saturday I moved my belongings was professional, courteous, had a joyful high spirited attitude. She went out the way because I was running behind on schedule on where I needed to be and she expedited my paper and serviced me at the same time. When I say her customer service skills were excellent I truly meant it!
Recommended: Yes
Don Rhone
Mar 15, 2016
Surprisingly simple and economically great
Great customer service and the facilities are well cared for and easily accessible for my possession s. Very much so I would recommend Public Storage to others.
Recommended: Yes
Cornelius Ritchie
Mar 01, 2016
Customer service needs to more accommadating
Who ever I talked to wasn't very kind or helpful, i was quoted one price and when my dad got down to the site there about a $60 difference, and nothing was offered to compensate.
Recommended: Yes
Theresa Haskett
Jun 03, 2015
I feel that the representatives at Public Storage are great.
So far I have been with Public Storage for about two months, and they have been right on it. They call you and remind you about your bill. Most places wouldn't do that and have you pay that late fee. Thank you Public Storage. You all have been great.
Recommended: Yes
Robin
Feb 27, 2014
Great service and excellent prices!
I liked being able to reserve a space online, and I was impressed with how quickly the local manager contacted me to set up an appointment to get me started. When I came to the office, she answered my questions and was responsive to my needs, explaining the spaces and the policies in great detail. I was also impressed by the prices you offered - I used another company before and paid nearly twice as much for the same amount of space. I would definitely recommend Public Storage to someone with storage needs.
Recommended: Yes
Kimberly Allbritten
Feb 27, 2014
Nice place to store my treasures, great people to help me, just wish you were open later.
It's a good place to store whatever you have, the people employed there are all very nice and helpful, I just wish it was open later in the evening because I sometimes don't have time to get there during the day.
Recommended: Yes
