Clarissa Linsangan
Dec 12, 2023
It was easy
Customer service was vey helpful and she gave us a very clear instructions on where to go.
Recommended: Yes
Jason Hackerson
Jul 14, 2023
Convenient
Front desk support was great. Knowledgeable, quick, and helpful.
Recommended: Yes
Heather B
Mar 04, 2023
They didn’t honor the reservation
We made a reservation for outdoor parking — which requires in person presentation of registration and title. We showed up 2 days prior and they said they had rented the space out. I had spoken to two people after we made the reservation and they said our space would be held until our move in date. Clearly someone there decided otherwise.
We had to find another space at another facility on short notice.
Recommended: No
Jason
Mar 01, 2023
Excellent service
Excellent service, prompt and very helpful
Recommended: Yes
Tom Fergus
Apr 04, 2022
easy access with code
Joe was very pleasant and helpful getting my space.
Recommended: Yes
GG Hanlon
Dec 09, 2021
Fantastic Rental So Far!
Property manager was fantastic- very friendly and accommodating!
Recommended: Yes
Waleed Medani
Dec 04, 2021
Excellent customer service
Clean, accessible, best of all is the manager Emad. The best customer service ever you'll ever see anywhere!
Recommended: Yes
Brian
Nov 03, 2021
Great Service
A1 service Emad was fantastic
Recommended: Yes
Jess Cartwright
Feb 12, 2021
Easy to move in and good pricing
I found that moving into Public Storage was easy to do. I did all the paperwork online and got the passcode to the gate the morning of the move in. Everything went fine. I needed some help in opening the door of the unit and one of the employees personally helped me open it.
Recommended: Yes
GM
Jan 24, 2021
Great location, easy registration, friendly staff
Great location, easy registration, friendly staff
Recommended: Yes
2020 New Customer
Jan 03, 2021
Cheap, but run-down
It's cheap, and you're getting cheap quality.
Monthly rent using calendar months, not days from move in, which is against the norms of contracts, and is deceptive and abusive to customers. So be sure to move in on the 1st, not the 29th. They also force you to buy a $20 lock whether you want it or not, in addition to the administrative move in fee.
The bathrooms were locked up well, but the gates to the storage units never closed. The walls between storage units are paper thin (and broken in my unit), so you'd better trust your neighboring units. There is lots of ventilation gaps on the top (so again, be sure you trust your neighboring units). Overall, very insecure, but you're probably storing used furniture, and nothing actually valuable.
But on the plus side, the concrete floor was nice enough, no signs of flooding, fire, smoke or water damage. And I did see someone repairing the roof that day, so at least they put in some maintenance effort.
There were a lot of busted up vehicles in the parking spaces. The paved roads between units were not well maintained and very bumpy. Overally, it had more of a "we cater to evicted drug addicts" atmosphere than a semblance of security, quality or cleanliness.
I also never had to meet anyone to move in, which is nice in that it was minimal paperwork. But a little scary, like, does anyone ever even monitor the place?
Recommended: Yes
Nick
Nov 24, 2020
5 stars
Michael was great! He explained everything perfectly anAnd help me with a smooth move.
5 star costumer service
Recommended: Yes
Fabiana
May 28, 2020
Not acceptable!
The Storage units have large holes in the wall. Really Not acceptable!
Recommended: No
Bianca
May 28, 2020
Super responsive, efficient, and affordable
Just moved in this week to a 10x25' unit and couldn't be happier with my experience so far, including a date change and needing help organizing with my moving company.
Recommended: Yes
Gayle
May 11, 2020
Easy Peasy
Quick registration, just wish I had known in advance that I needed to bring my home owners policy declaration at registration. Other rental facilities have given a three day grace period to produce these.
Recommended: Yes
Lukas
Apr 03, 2020
Clean
Clean and great service
Recommended: Yes
Lukas
Mar 16, 2020
Nice and clean
Micheal helped me with great customer service and friendliness
Recommended: Yes
John Peterson
Feb 28, 2020
The facilities are just what we...
The facilities are just what we expected them to be and the office staff were extremely knowledgeable, helpful, professional and friendly.
Recommended: Yes
Matthew Westbrook
Aug 27, 2019
Clean and Friendly
Clean. Climate-controlled. Friendly and professional staff.
Recommended: Yes
Robert
May 15, 2019
Nice experience
Renita was very helpful getting us squared away with out storage unit. Thanks very much! Nice experience.
Recommended: Yes
DCM
May 07, 2019
Cecelia at the main desk is great!
Cecelia at the main desk is kind, competent and willing to work with you. The spaces are clean, and secure in the fact that the lock on the unit is unique and only I have the key, and that I need to use my code to enter the property.. My only concerns are that (1) we never have needed our code to get into the hall where our storage units are, as It is always unlocked, and (2) we have had a few times when there were no lights on in the inside hallway, and we ended up putting things into our units by cell phone flashlights.
Recommended: Yes
Edward S.
May 01, 2019
The new Public Storage unit is great!
The new Public Storage unit is great!
Recommended: Yes
Cynthia Draws
May 01, 2019
Excellent experience
From beginning to end. Very easy to book, paperwork and move. Took some hassle out of moving. Thanks!
Recommended: Yes
Ps99
Feb 19, 2019
Really good and super easy process.
Really good and super easy process.
Recommended: Yes
Christopher Jones
Jan 17, 2019
Very good experience
Very good experience
Recommended: Yes
Denise Benedict
Jul 11, 2018
Best and safest facility near Franklin Farm
Three storage facilities are within a few blocks of our house. I have passed Public Storage for 25 years and noticed the clean environment and safety features like lighting and a gate entry. I went to Public Storage first to price the three options. A recent break-in at a nearby facility meant safety was a major concern. Since I have experience with interior climate control spaces at UHAUL in NM, I was impressed by the higher level of security at Public Storage with multiple entry codes for second story units. Cecilia told me about the 50% discount for climate controlled spaces and there was one left that fit our needs. The impressive secure lock and size of the unit was perfect but I still needed to price compare. After a trip to the last remaining storage facility, I was back to Public Storage, no comparison regarding pricing, security and comfort when moving boxes and furniture in the summer heat. The only negative was that I was told I had to have insurance and was not given time to call my insurance company. Cecilia said I could go online and cancel it but failed to mention the first month fee could not be refunded.. UHAUL never charged insurance for college students or at all in NM. The fact the facility remains uncompromised despite the growing crime in the area is amazing.
Recommended: Yes
Natisha Thompson
Nov 03, 2017
Great experience
Great experience! I was in and out in less than 30 minutes.
Recommended: Yes
matthias arunah
Oct 06, 2017
I'm pleased with the service Cecilia has given me so far. Cecilia is very nice customer service agent at Herndon Centerville road Location.
Recommended: Yes
Abdalla Hassan
Oct 04, 2017
I was quick and easy and lots of ...
I was quick and easy and lots of information give to me
Recommended: Yes
Naga Dinesh Annapareddy
Oct 03, 2017
Since it gated wish it was 24 hours .
Since it gated wish it was 24 hours .
Recommended: Yes
R.A.R. Clouston
Sep 12, 2017
Very professional and customer-friendly staff. Thank you to Cecilia, Saxon and Mohan for making it a simple and easy process.
Recommended: Yes
Jackie Chase
Aug 28, 2017
Mohan was very helpful and ...
Mohan was very helpful and knowledgeable in securing my unit. A credit to your company.
Recommended: Yes
Jacky Chen
Jul 07, 2017
I went to the storage facility on 7/2/17 looking for moving supplies. I had no idea what they offered. The person in charge, Mohan, was very friendly and helpful. I was also very surprised by how clean and organized the office was. I ended up buying exactly what I needed for the move. If you are looking for a place to rent spaces or buy supplies, I would highly recommend this location and it's staff.
Recommended: Yes
E.A.
Jul 07, 2017
Being asked for a review just a
Being asked for a review just a few weeks into the rental- so far no issues.
Recommended: Yes
Ar B
May 27, 2017
I worked with Jenny and Cecilia to rent a storage unit. Both were incredibly accommodating, which made the process very easy. The team worked very quickly to get everything set up, and was very informative regarding how to access and maintain the unit.
Recommended: Yes
Peter Hutchins
Mar 25, 2017
Cecilla was very helpful in getting the right storage unit for me. I look forward to a great storage experience.
I had my things in the unit for 8 months and nothing was damaged. Cecilia and Hassib helped me check-out and it was a great experience in self storage. I would recommend this unit to anyone for temporary or long term storage.
Recommended: Yes
Joe Alonge
Mar 21, 2017
Easy and affortable
Got a great price at a great location. Easy to sign up.
Recommended: Yes
Emilia Davis
May 03, 2016
great
Aida was great and showed me the 10/15, which I rented
Recommended: Yes
Happy
Apr 06, 2016
I do recommend this storage to everyone
Rental price is good and place is clean and staff are very friendly. Highly recommended
Recommended: Yes
Jose
Mar 29, 2016
Cecilia
Cecilia was very professional and helpful reserving and assisting us with our rental contract.
Recommended: Yes
Anonymous
Mar 09, 2016
Excellent Assistance
Cecelia provided me excellent assistance in setting up new space at Public Storage. Move in was smooth and fast. Super service!
Recommended: Yes
Tara
Jul 15, 2015
So grateful!
Truly easy online booking experience. The property manager was super sweet and helpful. She really was so professional and sweet to have helped me on a holiday in which most don't work. Her can do attitude and helpfulness made the experience even brighter! Thank you!
Recommended: Yes
Candidus
Jun 16, 2015
excellent facility and great service
Of all facilities I have ever used, Public Storage stands out as Numero Uno in terms of physical facilities, service and price
Recommended: Yes
