Mike Felder
Dec 30, 2022
Great place, helpful staff!
Just had a to do a last minute move in September and was struggling to find a place to keep all my furniture. Thankfully Mia was able to provide me with a great response time and multiple packages at a good price. Definitely come here if you’re in the area and need a place for your furniture!
Recommended: Yes
nia samuel
Feb 01, 2022
jan 31, 2021 manager told me to go away
2 days after me making my way late payment i asked young guy about taking extra lock off he sat and said some one will get to it tomorrow or whenevur
Recommended: No
Jen Page
Aug 06, 2021
Dry smooth move in
Move in was very smooth. Prompt info received
Recommended: Yes
Jiyce
Apr 14, 2021
Great customer service
Carla was very helpful. She answered all my questions I had about renting a place at public storage. Carla helped me to transfer my reservation to another location once she found out I had additional requests. Thank you!
Recommended: Yes
Rebecca
Nov 11, 2019
Wonderful location and fantastic...
Wonderful location and fantastic experience! Michael is very patient, nice and explains everything.
Recommended: Yes
Sreenivasulu Yallasiri
May 08, 2019
It would be good storage have little...
It would be good storage have little big doors
Recommended: Yes
James Crawford
Mar 06, 2019
Great service and nice people serving us
Great service and nice people serving us
Recommended: Yes
Linda Mosley
Feb 13, 2019
You went up on my fee and did not tell...
You went up on my fee and did not tell me
Recommended: No
Minerva Orellana
May 15, 2018
Had a wonderful experience with...
Had a wonderful experience with Brittney she was very helpful in explaining all the details and giving me all the information I needed. Booking online was easy, convenient, and fast. The process was very pleasant. Thank you!
Recommended: Yes
T. Meyer
Nov 27, 2017
Easy and Secure
Fast, easy, clean, and secure. I'd have no reservations about recommending Public Storage to others.
Recommended: Yes
Stacy Coel
Oct 12, 2017
I would recommend this location to anyone I had my things in storage for months and Everytime I needed assistance Brittany was very helpful. I had issues opening my storage a few times she came out and showed me how to do it. Brittany is Awesome
Recommended: Yes
Dreamcatcher Curriculum
Aug 25, 2017
Brittney is what makes this place amazing she is always open to help a customer in need and made the process for me easy to understand. Thank you Public storage and Thank you Brittney as long as she is there I'm always pleased with their service
Recommended: Yes
D F
Jul 28, 2017
I called several storage companies in Fairfax County and Public Storage on Herndon Parkway by far exceeded my expectations. Brittany, the manager, followed up immediately and provided pricing, unit size and all information I needed. When I arrived at the property, she had all paperwork ready. She reviewed everything thoroughly and then took me to the unit. It was a perfect size and location for me. The price was the best compared to all other companies I called in the area. Brittany's professionalism, follow up and customer service skills are excellent. I'm very pleased with this location of Public Storage!
Recommended: Yes
Anne Taylor
Feb 21, 2017
Brittany, the Manager, was extremely pleasant, helpful and organized. She was friendly, yet professional. Made me feel right at home. She patiently and thoroughly explained all information from choosing a storage unit to the details of the storage contract and policy. Brittany also answered my questions completely. She showed me various moving supplies that would make moving easier. I bought several and I'm glad I did. She took me to the gate, demonstrated how it worked. Next we saw 2 different sized storage units. The larger of the 2 fit my needs perfectly so I chose it. When I showed her pictures of the 6 pieces of furniture, Brittany even made several extremely helpful suggestions as to their placement in the storage storage unit. No storage room manager has ever done that in the many times I've rented storage units. I really appreciated that as I am "packing challenged!"
I left that day feeling happy about renting a unit from Public Storage due to the outstanding job Brittany did in educating me about the storage facility and its units. This was reinforced when I moved my things into the unit on Feb 20.
Recommended: Yes
Carolyn Langley
Oct 08, 2016
Excellent customer service
The receptionist very polite and have great customer service
Recommended: Yes
Aurelio Jose Rodriguez
Jul 19, 2016
yes the promotion was on point, the storage was clean, the areas are spacious, and the staff very friendly.
yes the promotion was on point, the storage was clean, the areas are spacious, and the staff very friendly.
Recommended: Yes
Gregory Thaler
Mar 22, 2016
A Professional Organization with great staffing and service.
I searched several businesses online and for location and cost Public Storage came out on top. The online reservation system was easy and convenient. They followed up the morning of my arrival with a phone contact and the young man "John" on duty at the site was pleasant and helpful.
Recommended: Yes
Jorge
Jul 24, 2015
Great Service
I had a unit for only a short while. Everyone at the Tropicana location was helpful
Recommended: Yes
Jeff Norcutt
Mar 13, 2015
Moving
We needed storage space to accommodate our recent move. It was helpful in storing our 'extra' household contents so that our home could be properly staged.
Recommended: Yes
