Public Storage - Newport News - 12600 Jefferson Ave

Great service

Everyone was very helpful and I recommend Public Storage.

Recommended: Yes

Danielle was amazing and super nice.

Storage location is very accessible. The associated were very warm and welcoming and helped me with all my needs.

Recommended: Yes

I received great customer service from...

I received great customer service from the nice lady. We did a walk thru just to make sure I got the right size unit for my stuff. I would recommend this place to anyone.

Recommended: Yes

I needed a storage unit on short notice...

I needed a storage unit on short notice for cheap. I called their customer service number and was pleased with the price. Within a few a minutes a customer service representative from the store called me and confirmed the details and the price. She didn't have any openings until the afternoon but I was very short on time, so she assisted us immediately. As soon as I showed up she was very helpful and provided me excellent service. I recommend this location and will go back there if needed in the future.

Recommended: Yes

Great experience.

Calls and emails immediately after we reserved the unit online. When we arrived the customer service representative was very nice and extremely helpful.

Recommended: Yes

Marla was a wonderful lady that was...

Marla was a wonderful lady that was helpful with getting my space.. She was kind and entertaining during the whole process.. I would recommend this location to my friends and family..

Recommended: Yes

Easy people to work with and explained...

Easy people to work with and explained everything up front

Recommended: Yes

The people are helpful and friendly.

The people are helpful and friendly.

Recommended: Yes

Marla was a great help

Marla was a great help. Prices are great

Recommended: Yes

Ms. LaTonia is excellent at her job. She made my move in experience quick and easy. Very professional and experienced.

Recommended: Yes

This public storage unit place is a very nice clean and we'll kept place. I do recommend this public storage to people I know and who is looking for some were to place there thing. Ms latonia is a very helpful person along with the rest of the staff there. Once again thanks.

Recommended: Yes

The staff have always been great. Management is very customer friendly and responsive. The only reason I am moving out is due to moving to a different city. I have kept my goods in this unit for over a year now without any issues.

Recommended: Yes

My mom asked where she could get a unit from and I made sure I let her know to let LaTonia help her. She's always so friendly and helpful. Her customer service was awesome as always! She's a keeper! Thanks for the help LaTonia!

Recommended: Yes

I've been a customer of public storage for a few years now. Last time I really worked with someone it was Crissy. I did work with Gee once before. I had the pleasure of working with Latonia. She was very hardworking and nice and namely the reason I recommend friends and family to this location.

Recommended: Yes

Very Friendly

Public Storage employee was very friendly, informative and detailed with everything. A bit over pricy but was treated very well.

Recommended: Yes

Great staff

The staff was easy and great to work with

Recommended: Yes

Excellent Customer Service

Gee is the property manager we worked with in securing a storage unit recently. He is courteous and knowledgeable of the services provided by the facility. He walked us to our unit so we could inspect it and asked if it would suit our needs. He explained all of the paperwork and walked us through the signing of each point. He took the time to go through the entry code procedure after the paperwork was complete. Another customer came in while he was working with us and he was polite and told the customer he would be with him shortly. Overall, a very pleasant experience. Gee is personable and helpful. I will recommend this facility.

Recommended: Yes

The manager "GEE" is a very personable staff member! I have full confidence he's got my best interest as a customer as a priorit

"Gee" has been very professional and very friendly when I've been in the office. He remembers my name every time which tells me he pays attention and sees me as a person not just another "unit #" or rent payment. I would recommend Public Storage to anyone who wants peace of mind that your belongings will be in good professional trusting care!

Recommended: Yes

Sierra in the office was a pleasure to deal with. ...Very engaging and helpful!

My experience has been very positive, as the staff has been great and the facility offers Mgr just what I need, and at a great value. ...I have used them before and would not hesitate tho use them again!

Recommended: Yes