Brigette Williams
Sep 12, 2022
Too expensive
Prices continue to rise. 3 times in one year.
Recommended: No
Gerard Capra
Feb 14, 2021
Price and terms were great
Everything was as advertised. Happy with the office and the cleanliness.
Recommended: Yes
Joe
Dec 14, 2020
Employees are helpful
Employees are helpful, friendly and professional. An error was made and the DM corrected it quickly and took care of all our requests.
Recommended: Yes
Nadia Macasaet
Sep 19, 2020
Love it
Always a pleasant and easy transition. Highly recommend.
Recommended: Yes
Alexis Davis
Jun 05, 2020
Amazing Customer Service
Amazing Customer Service, Gladys Is Very Knowledgeable, Great Spirits, Positive Energy
Recommended: Yes
Alex
May 05, 2020
Safe place to store your belongings.
This place has changed a lot since switching form Morningstar Storage. I practiced with my band there for years. Now it is strictly a storage facility and has a few extra rules. My only complaints are that at 9pm the entire facility shuts down. The elevators, the doors, and the gates. It’s not a very safe practice unless you have some sort of security guard present to ensure the facility is empty before locking down. The second complaint is that the back gate remains open 24 hours. Not sure if it’s broken. Not very secure.
Recommended: Yes
Boluwatife Adeoye
Mar 23, 2020
Great service
Great service, polite workers and very helpful with all the questions I have.
Recommended: Yes
Elizabeth Allison
Mar 23, 2020
My parents set up the account the...
My parents set up the account the weekend prior to my moving in (at the time of the rental, we had no idea if school was going to close for the semester or not but they wanted to get the unit while they were there just in case) and my mom told the agent that all the information on the screen was my information, not hers. The agent said that was fine, she would fix it once they were done. We ended up getting a phone call when we were almost back to Maryland that we needed to come back to change the paperwork. We went back this weekend to do that and we were yelled at by another agent to stand outside the office since they were only letting one person in at a time. We stood there for 20 minutes waiting. Too bad they weren't offering free rentals like other places are to college kids being booted off campus unexpectedly due to the Corona Virus. Other than that, the facility is convenient to campus, very clean and easy to find our way around in. This is our second year renting and would definitely recommend to friends.
Recommended: Yes
Richard Browning
Dec 09, 2019
My experience
Great people, price, and facility
Recommended: Yes
Byron McDaniel
Nov 13, 2019
The staff was very professional and...
The staff was very professional and very helpful. They had everything ready to go when we arrived. They showed us the storage unit, how to work the gates, and explain the contract. Very professional
Recommended: Yes
Mary Pasanen
Nov 12, 2019
Nice service personnel and clean place!
Nice service personnel and clean place!
Recommended: Yes
Sharon D.
May 28, 2019
Great customer service and clean facility in very accessible location.
Great customer service and clean facility in very accessible location. Everton and others were friendly and efficient. Prices reasonable. Highly recommend this Public Storage.
Recommended: Yes
Lawrencia Agyemang
Apr 23, 2019
Beautiful facility
Beautiful facility
Recommended: Yes
Patsy Chavis
Mar 27, 2019
Yes an great place
Yes an great place
Recommended: Yes
Sloane Knopik
Mar 18, 2019
Friendly and helpful
When we arrived Gladys was so helpful getting us all set up with our new unit. We had driven all night from Florida and were completely exhausted but she was so friendly and helpful.
Recommended: Yes
Luna Luz
Nov 29, 2018
I like the attention they have with...
I like the attention they have with customers and also an excellent price
Recommended: Yes
Sharon Benn
Nov 05, 2018
My Experience with Piblic Storage was...
My Experience with Piblic Storage was very Professional and everything went smooth. I would recommend Public Storage. Iam Pleased.?????
Recommended: Yes
Tifanie Schaefer
Jul 23, 2018
Misleading offers or just plan ignorance from the staff
Saw that Public-storage offers $1 for the first month. Had to pay full price even though this is my first month with the company and the space was obtained midway through the month and only used for a week until housing was ready.
Recommended: No
Max Ong
Jun 12, 2018
Excellent Service
Excellent Service Friendly personnel and quick & easy registration
Recommended: Yes
Karen Eger
May 23, 2018
I would highly recommend Public...
I would highly recommend Public Storage! Outstanding customer service! The facility was very clean. The building has excellent security! It truly is a five star company! ?????
Recommended: Yes
A Burnz
Apr 04, 2018
One-stop - All Your Storage Needs Covered
Excellent Customer Service Upside: I'm a rigid scorer otherwise I'd give them 5 stars! Courteous and patient staff who ask the right questions to ensure your storage needs are met. They provide relevant feedback for a full understanding of the process before you sign on the dotted lines. You leave a satisfied customer. Downside: Too many hidden fees/charges.
Recommended: Yes
Bryan Lewis
Nov 03, 2017
Everything went ask easy and quick
Everything went easy and quick. Got exactly what I needed and at a price I can't complain about it.
Recommended: Yes
Danielle Naldoza
Sep 18, 2017
An ODU organization needed a storage space and Sheila made our visit a walk in the park. She was very delightful in choosing our storage space and guiding us through the paperwork. Someone give her a raise.
Recommended: Yes
Erica Mercer
Sep 15, 2017
Wasn't expecting to spend more than the ...
Wasn't expecting to spend more than the online price, $20 more us a big jump but overall everything else was perfect
Recommended: Yes
Jesse MacKenzie
Sep 04, 2017
This was my first time renting a storage unit, and I was very surprised at how smooth and pleasant the process was here. Sheila helped us get everything set up and took the time to explain everything to us and make sure we had everything we needed. The building is clean and cool, and getting in the unit is really easy. We were happy that they have moving carts for customers to use as well. Highly recommend this location. Great prices for climate control compared to what I saw while shopping around the area.
Recommended: Yes
West Ghent Witch
Jul 31, 2017
Very nice experience!
Our move in was made easy by Ebony. It has everything our old unit didn't: Security, well lit, good hours.
Recommended: Yes
Christe Cutter
Jul 28, 2017
Moving in was a breeze. I was able to be assisted by both Kurt and Ebony! They had smiling, cheering faces and were EXTREMELY helpful. They answered all of the questions I had and showed me how everything works and made this a smooth transition from my previous storage! Thank you Kurt and Ebony!!!!
Recommended: Yes
Hannah Gallagher
Jul 15, 2017
This Public Storage was helpful! Shelia, Ebony and Tim were very helpful with renting out dollies and checking in and out. Made my move out of my storage easy and worry free!
Recommended: Yes
Kathy Carswell
Jul 03, 2017
Your customer service skills was great
Your customer service skills was great! It was very busy that day and the staff stayed calm and handled everyone very well!
Recommended: Yes
Ellie Mulville
Apr 28, 2017
Everyone was extremely kind and helpful. Specifically Ebony made good conversation, and made us laugh so hard because she was just a genuinely nice personality to be around. Storage units were spacious, nice, and air conditioned. My friends and I have been using them for years to store dorm stuff over the summers and we would definitely recommend!
Recommended: Yes
Donnesha Parks
Feb 28, 2017
I love it!!
It's great wouldn't change a thing.
Recommended: Yes
Markus Long
Jan 18, 2017
Public Storage is ok.
This storage unit is ok. It's a secure place but there are a lot of rules, which can make it difficult to store your items. There is also a lot of hidden fees that they do not tell you about till you buy your storage unit. I wish carts could be used 24/7 and I had access to my items after 9pm. I understand it's a security measure but it limits what we can do each day.
Recommended: Yes
Ashara Houston
Jan 04, 2017
Very clean location
Everything was great, the staff was friendly and informative. The prices are great and affordable. The only thing i would improve is the lighting on the side entrance. It doesn't work well at all.
Recommended: Yes
Nadia Macasaet
Jun 01, 2016
Quick & Painless
My move was short notice so I was pleasantly surprised by the service. I was assisted by Ashley and it went easier than I thought it would. The facility is clean and well maintained overall, I am more than satisfied.
Recommended: Yes
Samantha Northern
May 26, 2016
Recent Move-in was Great!
I moved items into storage on Friday 5/20/16 and things went smoothly. The storage area was clean and the building temperature to good. I checked in with the staff and they were just as friendly as the first day I met them to inquire about using storage.
Recommended: Yes
David Gardner
May 25, 2016
Very professional
Place is immaculate, staff is attentive and prices are very reasonable. Highly reccomend this facility.
Recommended: Yes
N/A
Apr 05, 2016
Very helpful and great price
Management and staff were friendly and knowledgeable and quality of the unit can't be bea .
Recommended: Yes
Daniel
Jan 13, 2016
Friendly, clean
Reserved my storage unit online, and once I got to the office the process of looking at and finalizing was easy. Staff was knowledgeable.
Recommended: Yes
Jordan Pinnix
Feb 15, 2015
Nice employees
The employees were really helpful when figuring out how much space I really needed. It seems a bit expensive but their rates compared to everyone else. So far, so good.
Recommended: Yes
Autumn Humphrey
Aug 16, 2014
It was great!
The Public Storage associates were more than helpful. Not only did they provide excellent information and guidelines, but they accommodated my schedule when I had to reserve my storage unit. I applied online and less than 10 minutes later, they called me to confirm. I have never had fast service ever. I would refer this site to my university peers.
Recommended: Yes
V Y. Peele
Jun 03, 2014
Excellent!
Myoving day experience was lightened by the folks at public storage. Namely, Ebomy & Lee. Knowledgeable , personable and friendly! They are assets to your company.
Recommended: Yes
Shamell Lewis
Mar 22, 2014
Great service.
This was my first time having my valuable belongings in a storage facility. I must say that knowing that my things were going to be safe was a great feeling. There was even great customer service provided to me from ms. Renee, she was very nice and pleasant. I would definitely recommend this location to anyone else.
Recommended: Yes
