Eva Mcelroy
Aug 19, 2024
Awesome experience
The lady that helped me was great she helped me secure a larger unit and took me back to the unit to show me exactly where it was. She was very nice
Recommended: Yes
Kearah Danville
Sep 12, 2022
Great help
Great last minute help, good detail
Recommended: Yes
Nadeen Hall
Dec 06, 2021
Amazing customer service
From the beginning Karen was helpful. Even before talking in person she explained the process to me because I had no clue what I was doing lol. Friendly and accommodating.
Recommended: Yes
Cindy
Nov 16, 2020
Everything online! So easy!
Convenient location! Did everything online with excellent communication from management!
Recommended: Yes
Joseph
Nov 12, 2020
It’s a storage unit
ItтАЩs a storage unit. Part of my wall is gone in my unit which is kinda tacky and thereтАЩs spray paint on the back wall dated 2002 ЁЯШВ. But IтАЩm just glad it has a lightbulb and outlet so I personallly donтАЩt care. But IтАЩd imagine someone out there would. CanтАЩt speak on the customer service portion because I signed up online entirely without having to go inside which is extremely convenient because I was in a rush.
Recommended: Yes
Yvette
Jun 25, 2020
Very helpful
The staff was professional, courteous and helpful.
Recommended: Yes
Alec
Feb 18, 2020
Satisfied
Very people at the front desk; Kinda in a sketchy part of town but the facility is gated & I am not worried about security. Would recommend
Recommended: Yes
Net
Dec 24, 2019
The manager was nice and accommodating.
The manager was nice and accommodating.
Recommended: Yes
Robert Davis
Nov 11, 2019
Gladys was excellent at her job...
Gladys was excellent at her job explaining everything and it was just a friendly experience
Recommended: Yes
Shakakeem Bryant & Nathaniel bryant
Oct 03, 2019
Great customer service
Ruth was great! Her customer service was on point. We loved her energy & great conversation
Recommended: Yes
L. Robinson
May 13, 2019
Great customer service
Great customer service, professional and knowledgeable. Quick and very simple process to get my unit rented. All questions about my storage needs were answered. Location very clean. Highly recommended.
Recommended: Yes
Marilyn Vazquez
May 07, 2019
Everything seem okay the security
Everything seem okay the security. The cleanliness the staff the property and the location
Recommended: Yes
Derrick Duncan
Feb 15, 2019
Everything is Ok, but.
Everything is Ok. I read everything on the website and made the reservation. However after you get there and check the storage unit out and do the paperwork a few things get added mandatorily : must buy insurance at the front office on stuff in the unit & must buy humidity control product from front office every 6 months. Front security gate doesn't work. Been in the unit 5 days hoping for no more surprises .
Recommended: Yes
Terrianne Gilchrist
Jul 31, 2018
Would have been 5 stars hadn't I had...
Would have been 5 stars hadn't I had been MADE to purchase insurance which I didn't need and it increased the payment which is not fair to the customer. Also it states in your pamphlet that it is an option but at check out we are required to purchase something and that's contradictory. I will be calling Headquarters in regards to this matter as well. And if later on you change policy you should go up on your price to later be included in monthly rent.
Recommended: Yes
James Morrow
Jun 22, 2018
Super Women!!!
Everyone that works there is super helpful. The three women behind the counter are extremely knowledgeable. I fear spelling their names wrong so I'll keep it at that. Excellent support! Great communication skills. They were flexible and kept my move low stress. I felt they went above and beyond and I'm very thankful. Walking into their office was the best welcome to Virginia greeting and we needed it after driving for three days with a newborn.
Recommended: Yes
David Dwyer
Jun 10, 2018
Super helpful
Super helpful, friendly staff - Lynn & Mercedes. Clean premises and units. I recommend highly!
Recommended: Yes
Dean
May 22, 2018
Staff went above and beyond to help us...
Staff went above and beyond to help us find the right size and best value for our needs.
Recommended: Yes
Adele F.
May 08, 2018
I am given advice on how to actually...
I am given advice on how to actually store things in the unit. Also, I am offered a decent discount on packing material. All of my questions and concerns were addressed. The process was quick and easy and with little to no issues. The employees were kind and professional.
Recommended: Yes
Thomas Fitzgerald
Jan 29, 2018
Great staff
Great staff, only surprise was extra cost for lock which was unexpected expense. Reserving on line was easy and direct, most cost effective method of arranging storage. Highly recommend Public Storage team!
Recommended: Yes
Melinda Brown
Nov 08, 2017
Great staff and awesome customer ...
Great staff and awesome customer service!!!
Recommended: Yes
Nicole Williams
Sep 18, 2017
After confusion about my reservation and monthly rent, Jeniece (with help from Micheal) were able to assist my needs! She was able to get me a better deal than expected and provided a speedy yet detailed checkout. Her customer service skills were impeccable.
Recommended: Yes
Leo D. Penrose
Sep 07, 2017
I Have 2 units here & they take care of me every time. Great customer service. Ms Lakiasha is awesome and was very helpful & professional.
Recommended: Yes
JERI NGIRDIMAU
Aug 25, 2017
Thank you guys for the awesome service and great assistance. I desperately needed to store my things and you guys worked with me on a tight budget! I could not thank you Terry and your awesome coworker enough. Would you please let others know what his name is?
Ladies and gentleman, if you need some where to store your belongings I strongly recommend this place. Ask for Terry; Hopefully she response with the gentleman name who also helped me for assistance!
Recommended: Yes
Travis Isaacs
Aug 11, 2017
Best place to store your stuff
Best place to store your stuff. Friendly staffs that go above and beyond to help you
Recommended: Yes
Jalisa Mitchell
Jun 09, 2017
Jeniece took me on a high speed chase through the parking lot on her golf cart...?? No I'm joking. She was very professional and patient and gave me great customer service! I would definitely recommend this storage facility to others. The property was very clean and we'll maintained.
Recommended: Yes
Marc Rejas
May 24, 2017
Great hours
Great hours. Nice price. Very close to the interstate. I suggest calling the toll free number, the rep was very helpful and was able to hunt the storage I needed for the price I wanted to pay.
Recommended: Yes
Artura Cunningham
May 24, 2017
Great service
Great service. Customer service was very helpful and they assist you very kindly. I recommend public storage to anyone they care about the needs of others.
Recommended: Yes
Roland Jackson
May 03, 2017
Overall great customer service
Overall great customer service, clean storage units and reasonable prices.
Recommended: Yes
Tiffany P.
Apr 04, 2017
Awesome!!
The staff is friendly and they know they're stuff. The facility is clean and the location is convenient.
Recommended: Yes
Scott chanellos
Mar 08, 2017
I had the most helpful associate there. Thanks j
Best place to store ur items in hurry
Recommended: Yes
Stacey Smith
Aug 03, 2016
Great Customer Service
We called and were able to make reservations for the size storage unit we needed. Upon arrival at the facility, everything was keyed into the system and ready for us. The only thing I didn't like is the cost to purchase a lock. It was okay b/c I found the same one at 1/2 the cost as the storage facility across the street. Overall, very satisfied with the customer service and how they wanted to be sure our needs were met.
Recommended: Yes
Kellie Jordan
Jun 21, 2016
very polite
the staff was very helpful and patient with my storage needs
Recommended: Yes
Mark Blumenthal
May 31, 2016
Was a seamless and easy and pleasant .
I enjoyed working with the manager of the facility She was pleasant and accomodating.
Recommended: Yes
Faith Chambers
May 11, 2016
Great service. Storage space is clean
Great customer service. Clean facility always. And the price is perfect
Recommended: Yes
Ikeari Williams
May 04, 2016
Weidgon rd location
everyone was beyond polite, customer service was great they helped me in everyway. Thanks nina you were such a doll!
Recommended: Yes
Aj Prinz
Mar 08, 2016
very prof
A professional environment, we'll explained.some problems with our lock and was taken care of right away. We very pleased
Recommended: Yes
Gary Dempsey
Aug 18, 2015
best storage units
Good prices...clean...professional
Recommended: Yes
Steven Bowman
Aug 12, 2015
good service, great people..
the times I've been to my storage, the staff always waves and smiles as you drive in, the units are clean, and well looked upon, and the other unit renters understand the policies.. no piggybacking, respectful. so far I am happy with Public Storage..
Recommended: Yes
John Schlegel
Feb 15, 2015
watch out for the tidal wave of fees
What they advertise in fees or expenses is not what you pay. when you get there they tell you that you must have insurance. Then they tell you to pick an amount from their list. They charge you for the lock, only they have the locks they use. Over $20 for a cheap lock. And remember they charge for the insurance each month. Don't forget the move in fee.
Recommended: Yes
