CubeSmart Self Storage - Richmond - 2601 Maury Street

Nice location

Clean convenient location ok pricing

Recommended: Yes

Rodent droppings & Untrustworthy

While the staff appeared pleasant, my experience on move-in day was marred by significant trust issues. I visited on a Friday and moved in the next day, being assured multiple times that the office would close at 5 PM on Saturday. However, when I tried to return a cart at 4:55 PM, no one was present. Despite calling and checking the parking lot, turns out staff had left 20 minutes earlier without informing me or returning my driver's license, which they hold as collateral for using their carts. This lack of communication was particularly frustrating as it left me unable to retrieve my license before they closed for the weekend, impacting my plans for Father's Day and putting me at risk driving around in a rented vehicle. Combined with the dock ramp not working and inevitable rodent issues in a warehouse district, this experience has made me reconsider my decision to stay here long-term.

Recommended: No

Surprised

Great experience! Great experience!

Recommended: Yes

Very convenient and Clean

This storage facility was extremely easy to book and reserve online. The app was easy to download and access my important info as well. My padlock and everything I needed to secure my unit after filling it was conveniently placed inside for me prior to my arrival. I had a little bit of difficulty finding the correct building that I was assigned to, however, after making a quick call to the office she kindly informed me of how to properly locate it. There is a lack of carts as they are shared among all the buildings so I had to go to another building to find one. Outside of that I had no major complaints and I would surely recommend this facility to any of my friends or family.

Recommended: Yes

Quick and easy

Found a unit. Paid for unit. Moved into unit.

Recommended: Yes

潇摯

People really don’t use these storage company and it’s in a nice spot.

Recommended: Yes

Fantastic

I am well pleased with my choice at CubeSmart Self storage

Recommended: Yes

Clean

The staff was friendly and helpful and nice

Recommended: Yes

Easy to rent

The process was pretty simple .

Recommended: Yes

The process was fast

The staff were extremely helpful and friendly especially Cindy.

Recommended: Yes

Cube Smart Experience ЁЯШК

I had needed a storage unit for my daughter attending college in Richmaond Va. just 7 miles away. The storage room was clean and the customer service rep that was there was very pleasant and the price was very good. All the other storage units in the area was $79 whereas Cube Smart was $46 $12 insurance= $58. Great!!!

Recommended: Yes

Pleasant and professional

Clean facilities, customer service lady was courteous and knowledgeable !!!

Recommended: Yes

Outstanding customer service

Stacy gave outstanding customer service. The facility is clean and at a very good price

Recommended: Yes

Pleased. Cleanliness above the bar

The rating is 10/10! The location is great and is easy to move in and out

Recommended: Yes

The management Customer Service was Outstanding!

Outstanding Customer Service from Management

Recommended: Yes

Great Move In Experience

AJ did a great job of working with us in getting moved in. Very responsive to emails and phone calls. Not pushy, but made sure all was set for us. Great Job!

Recommended: Yes

Seamless experience

Made the reservation for the storage unit online and was immediately contacted by phone. The rep at the storage location was very helpful from the very beginning to the end of the process. Will recommend this location to anyone needing storage.

Recommended: Yes

Very easy check-in process.

Easy check-in. Lock was waiting for me when I got there. My access code also worked perfectly.

Recommended: Yes

Quality business

Two locations within a few miles from each other. Both were staffed friendly

Recommended: Yes

All good

Satisfied place to clean I have no questions or complaint I'm not going to be there long but it will do for the moment

Recommended: Yes

manager was very nice

I was happy with your service

Recommended: Yes

efficient and friendly

very satisfied with the service and quality I received

Recommended: Yes

Would recommend!

Move in was easy and management staff were great to work with. Good price as well!

Recommended: Yes

Great Overall

The personnel on duty was attentive, informative and friendly. They have a tight area as far as the location, but the overall experience and service was exceptional.

Recommended: Yes

Highly Recommend for Customer Service, Cleanliness & Price

I recommended this facility to a friend who is looking for storage options in the new year.

Recommended: Yes

Quick, easy, painless!

The manager was amazing, the process was painless, move in was easy, and I can go in whenever I need to! Definitely recommend

Recommended: Yes

Excellent Service!

AJ was very helpful. The whole process was super quick and easy. Highly recommend this location!

Recommended: Yes

Clean and convenient. Only issue is finding a cart to load your items.

Clean and convenient. Only issue is finding a cart to load your items.

Recommended: Yes

Fast easy and decent

It has been easy to book the unit, as well as move in

Recommended: Yes

Clean, friendly, helpful.

The manager made the experience painless. He took time to answer all of my questions. Facility is clean and comfortable. Loading and unloading can be a little work as many of the units are far from the dock. But if you have the manpower this facility is well worth the energy and effort.

Recommended: Yes

Incredible. Absolutely incredible.

AJ at the Maury St. location was excellent. Best customer service I’ve had in a long time. He was super upbeat and positive and most definitely made my day. Answered all of my questions and was very transparent.

Recommended: Yes

The best place for away from home storage!

Great place, Great people, Very clean, Excellent prices and short distance from home!

Recommended: Yes

Friendly

AJ was great, he explained everything to me helped me with the size of unit I needed. Overall he was amazing

Recommended: Yes

Exactly what we needed

We needed a short term place to store furniture between apartment leases. This was close and clean. The guys in the office were efficient and friendly. We carried our own rental insurance so didn’t have to add that and brought our own lock. The ramps made unloading easy. We are happy with the facility.

Recommended: Yes

Great move in experience

The units were great and clean and move in was seamless.

Recommended: Yes

Great.

Everything is great. Unit was clean and well lit.

Recommended: Yes

Great place!

Quick, easy to unload, and great people.

Recommended: Yes

Very helpful

The representative there was super helpful and helped us get the cheapest price possible. The place has good security and beats most of the prices in the area. It’s also very clean, at least in the smaller storage spaces where I rent.

Recommended: Yes

Katherine is a friendly and helpful manager.

Great storage! The management team is very helpful. The units are clean and well cared for.

Recommended: Yes

Great friendly professional staff.

My move in day went smooth. The staff greeted me in nice professional manner. Gave me some choice options because I wasn’t to sure of the size I needed. And gave me all the info I needed. I would definitely recommend them

Recommended: Yes

Great experience

The site manager Kat is amazing she's very helpful, friendly and answers any questions you may have. She is good with trying to make sure you save a few bucks if possible shes really cool

Recommended: Yes

Great service!

Great service, friendly attitude. Storage was well temp regulated, and space was clean

Recommended: Yes

Great place to unload your belongings

Really like the place. Climate control is a must

Recommended: Yes

The staff was on point!

The staff was attentive and informative. They made the experience pleasant

Recommended: Yes

Superior service and meticulously cleaned.

Superior service and meticulously cleaned.

Recommended: Yes

The girl Katherine has 200% amazing customer services

Thank you. Great location and at a very hard time. Katherine was so on point with everything. You guys have a star employee.

Recommended: Yes

So glad i found this location!

My rep was FANTASTIC! Got me in and ready to roll in no time!

Recommended: Yes

I'm inlove

I felt so welcomed and I feel comfortable leaving my personal items there ... Will tell all my friends and family... already started talking bout u guys... keep up the great work

Recommended: Yes

They Do Not Hold Your Reservation

I called to reserve a unit for my college aged son. They told me he could fill all paperwork out on his move in day. I received 2 confirming emails saying I had reserved the unit. When he showed up to the facility, they said his reservation was cancelled and they had called and emailed multiple times. I never received a phone call and only received the two emails confirming the reservation. They worked hard to get him in a unit but it is more expensive and they only discounted the first month to the rate we agreed upon.

Recommended: No

Reservation was cancelled without my knowledge

I reserved a small space for my son and received 2 emails confirming my move in day. When he arrived at the facility to complete the paperwork, he was told the reservation was cancelled and that they had sent an email each day and made several phone calls, neither of which happened. For some reason they had the local facility as my phone number which was not even close to my number and I only ever received 2 confirming emails. Facility is nice and they tried to work with him to give him a larger space with only one month of the 6 months discounted but that is very frustrating. Bottom line is you need to call to confirm you really have a reservation after you make a reservation.

Recommended: Yes

Excellent service, clean environment, excellent price!

Excellent, central location in Richmond. I found this storage site through SpareFoot. The facility itself was immaculate, the service was extremely friendly, and the price was perfect! I highly recommend this facility!

Recommended: Yes

Excellent customer service

Aj was amazing one of the best customer service experiences I've had in a long time.

Recommended: Yes

Hidden pricing but otherwise good

Insurance policy is mandatory and not disclosed at the outer of services.

Recommended: Yes

Friendly staff

The staff is very friendly. The facility is very clean and well lit at night. Accessing your unit is also user friendly.

Recommended: Yes

CubeSmart Maury St RVA

AJ Smith the GM was very professional and helpful during my transaction.

Recommended: Yes

Great price

Awesome customer service and very clean affordable storage units.

Recommended: Yes

Very nice place

Would definitely recommend. Great prices and nice facility.

Recommended: Yes

Great facility and staff

Katherine was super helpful with my lock registration and move in

Recommended: Yes

Excellent

Easiest part of my move...couldn't have asked for better service

Recommended: Yes

Very helpful staff!

Aj Amith was very helpful and knowledgable!! We had no problem picking and setting up or reservation

Recommended: Yes

Very nice unit and facility

Just moved stuff in the place is nice they have restrooms and water fountains in side storage building. Check in quick and friendly service.

Recommended: Yes

Great

Great customer service, competive prices

Recommended: Yes

They are awesome

Great customer service clean facilities very secure

Recommended: Yes

Very helpful staff, convienient, clean

Overall exceeded my expectation. Will continue to do business with and would recommend.

Recommended: Yes

We love it.

AJ and Katherine were amazing.Cube storage is the best way to go. It's clean. Secure. Easy to access. We love it!!! It's also got amazing prices for the units. I know where all be going for all my future storage needs. I've also already recommended it to many of my friends.

Recommended: Yes

clean and spacious

area is great for loading things from a uhaul truck

Recommended: Yes

Great Facility

Great price, great people, clean and easy to sign up

Recommended: Yes

staff is attentive and very helpful.

I love my unit and the price! The bathrooms require regular cleaning despite rare usage.

Recommended: Yes

Brand new, still under construction. Clean.

I like the loading dock feature. Unit as expected. Friendly management. Cons: mandatory insurance. Not a great location for me, a little far.

Recommended: Yes

great, easy, friendly

Great customer service, very attentive and caring!

Recommended: Yes

price range is moderate and location is average

Customer service is very reasonable and local manager is knowledgeable and nice.

Recommended: Yes