Chevonya yellardy
Oct 10, 2024
Nice location
Clean convenient location ok pricing
Recommended: Yes
Blake
Jun 17, 2024
Rodent droppings & Untrustworthy
While the staff appeared pleasant, my experience on move-in day was marred by significant trust issues. I visited on a Friday and moved in the next day, being assured multiple times that the office would close at 5 PM on Saturday. However, when I tried to return a cart at 4:55 PM, no one was present. Despite calling and checking the parking lot, turns out staff had left 20 minutes earlier without informing me or returning my driver's license, which they hold as collateral for using their carts. This lack of communication was particularly frustrating as it left me unable to retrieve my license before they closed for the weekend, impacting my plans for Father's Day and putting me at risk driving around in a rented vehicle. Combined with the dock ramp not working and inevitable rodent issues in a warehouse district, this experience has made me reconsider my decision to stay here long-term.
Recommended: No
Tameka Johnson
Mar 09, 2024
Surprised
Great experience! Great experience!
Recommended: Yes
Nique
Feb 28, 2024
Very convenient and Clean
This storage facility was extremely easy to book and reserve online. The app was easy to download and access my important info as well. My padlock and everything I needed to secure my unit after filling it was conveniently placed inside for me prior to my arrival. I had a little bit of difficulty finding the correct building that I was assigned to, however, after making a quick call to the office she kindly informed me of how to properly locate it. There is a lack of carts as they are shared among all the buildings so I had to go to another building to find one. Outside of that I had no major complaints and I would surely recommend this facility to any of my friends or family.
Recommended: Yes
Cece
Feb 19, 2024
Quick and easy
Found a unit. Paid for unit. Moved into unit.
Recommended: Yes
Deontae Easter
Apr 05, 2023
潇摯
People really don’t use these storage company and it’s in a nice spot.
Recommended: Yes
Clarence Bervine
Feb 25, 2023
Fantastic
I am well pleased with my choice at CubeSmart Self storage
Recommended: Yes
Dorothy Bristow
Dec 02, 2022
Clean
The staff was friendly and helpful and nice
Recommended: Yes
Ying Lu
Jul 13, 2022
Easy to rent
The process was pretty simple .
Recommended: Yes
Ying Lu
Jul 07, 2022
The process was fast
The staff were extremely helpful and friendly especially Cindy.
Recommended: Yes
James Holland
May 09, 2022
Cube Smart Experience ЁЯШК
I had needed a storage unit for my daughter attending college in Richmaond Va. just 7 miles away. The storage room was clean and the customer service rep that was there was very pleasant and the price was very good. All the other storage units in the area was $79 whereas Cube Smart was $46 $12 insurance= $58. Great!!!
Recommended: Yes
Brenda
Feb 16, 2022
Pleasant and professional
Clean facilities, customer service lady was courteous and knowledgeable !!!
Recommended: Yes
Karen
Oct 27, 2021
Outstanding customer service
Stacy gave outstanding customer service. The facility is clean and at a very good price
Recommended: Yes
Tajanique
Sep 21, 2021
Pleased. Cleanliness above the bar
The rating is 10/10!
The location is great and is easy to move in and out
Recommended: Yes
Rosalind Kearney
Aug 15, 2021
The management Customer Service was Outstanding!
Outstanding Customer Service from Management
Recommended: Yes
Tom
Jul 31, 2021
Great Move In Experience
AJ did a great job of working with us in getting moved in. Very responsive to emails and phone calls. Not pushy, but made sure all was set for us. Great Job!
Recommended: Yes
Pam Brown
May 01, 2021
Seamless experience
Made the reservation for the storage unit online and was immediately contacted by phone. The rep at the storage location was very helpful from the very beginning to the end of the process. Will recommend this location to anyone needing storage.
Recommended: Yes
Mary C
Apr 30, 2021
Very easy check-in process.
Easy check-in. Lock was waiting for me when I got there. My access code also worked perfectly.
Recommended: Yes
Joe P
Mar 22, 2021
Quality business
Two locations within a few miles from each other. Both were staffed friendly
Recommended: Yes
Alexis
Jul 23, 2020
All good
Satisfied place to clean I have no questions or complaint I'm not going to be there long but it will do for the moment
Recommended: Yes
mon davis
Apr 22, 2020
manager was very nice
I was happy with your service
Recommended: Yes
Tiger
Apr 06, 2020
efficient and friendly
very satisfied with the service and quality I received
Recommended: Yes
Minh-tam
Jan 05, 2020
Would recommend!
Move in was easy and management staff were great to work with. Good price as well!
Recommended: Yes
Johnetta
Dec 12, 2019
Great Overall
The personnel on duty was attentive, informative and friendly.
They have a tight area as far as the location, but the overall experience and service was exceptional.
Recommended: Yes
Paula
Nov 07, 2019
Highly Recommend for Customer Service, Cleanliness & Price
I recommended this facility to a friend who is looking for storage options in the new year.
Recommended: Yes
Autumn
Oct 29, 2019
Quick, easy, painless!
The manager was amazing, the process was painless, move in was easy, and I can go in whenever I need to! Definitely recommend
Recommended: Yes
Christine Quiambao
Oct 25, 2019
Excellent Service!
AJ was very helpful. The whole process was super quick and easy. Highly recommend this location!
Recommended: Yes
Lakisha
Oct 01, 2019
Clean and convenient. Only issue is finding a cart to load your items.
Clean and convenient. Only issue is finding a cart to load your items.
Recommended: Yes
Melissa
Sep 25, 2019
Fast easy and decent
It has been easy to book the unit, as well as move in
Recommended: Yes
Jackson
Aug 12, 2019
Clean, friendly, helpful.
The manager made the experience painless. He took time to answer all of my questions. Facility is clean and comfortable. Loading and unloading can be a little work as many of the units are far from the dock. But if you have the manpower this facility is well worth the energy and effort.
Recommended: Yes
Justin Shreve
Jun 06, 2019
Incredible. Absolutely incredible.
AJ at the Maury St. location was excellent. Best customer service I’ve had in a long time. He was super upbeat and positive and most definitely made my day. Answered all of my questions and was very transparent.
Recommended: Yes
T A Mayo
Jun 05, 2019
The best place for away from home storage!
Great place, Great people, Very clean, Excellent prices and short distance from home!
Recommended: Yes
Dyeisha
May 26, 2019
Friendly
AJ was great, he explained everything to me helped me with the size of unit I needed. Overall he was amazing
Recommended: Yes
Jamie Kirk
May 21, 2019
Exactly what we needed
We needed a short term place to store furniture between apartment leases. This was close and clean. The guys in the office were efficient and friendly. We carried our own rental insurance so didn’t have to add that and brought our own lock. The ramps made unloading easy. We are happy with the facility.
Recommended: Yes
Richard
Mar 17, 2019
Great move in experience
The units were great and clean and move in was seamless.
Recommended: Yes
Walter
Feb 04, 2019
Great.
Everything is great. Unit was clean and well lit.
Recommended: Yes
Trish Bryant
Jan 26, 2019
Great place!
Quick, easy to unload, and great people.
Recommended: Yes
Cole
Jan 08, 2019
Very helpful
The representative there was super helpful and helped us get the cheapest price possible. The place has good security and beats most of the prices in the area. It’s also very clean, at least in the smaller storage spaces where I rent.
Recommended: Yes
Richard
Oct 19, 2018
Katherine is a friendly and helpful manager.
Great storage! The management team is very helpful. The units are clean and well cared for.
Recommended: Yes
Christina
Oct 10, 2018
Great friendly professional staff.
My move in day went smooth. The staff greeted me in nice professional manner. Gave me some choice options because I wasn’t to sure of the size I needed. And gave me all the info I needed. I would definitely recommend them
Recommended: Yes
Lanasiah
Sep 10, 2018
Great experience
The site manager Kat is amazing she's very helpful, friendly and answers any questions you may have. She is good with trying to make sure you save a few bucks if possible shes really cool
Recommended: Yes
Spencer
Jul 31, 2018
Great service!
Great service, friendly attitude. Storage was well temp regulated, and space was clean
Recommended: Yes
Christian DeAngelis
May 16, 2018
Great place to unload your belongings
Really like the place. Climate control is a must
Recommended: Yes
Edward
Apr 19, 2018
The staff was on point!
The staff was attentive and informative. They made the experience pleasant
Recommended: Yes
Wanda
Jan 20, 2018
Superior service and meticulously cleaned.
Superior service and meticulously cleaned.
Recommended: Yes
Denea
Dec 19, 2017
The girl Katherine has 200% amazing customer services
Thank you. Great location and at a very hard time. Katherine was so on point with everything. You guys have a star employee.
Recommended: Yes
Amy
Nov 22, 2017
So glad i found this location!
My rep was FANTASTIC! Got me in and ready to roll in no time!
Recommended: Yes
Alma
Oct 21, 2017
I'm inlove
I felt so welcomed and I feel comfortable leaving my personal items there ... Will tell all my friends and family... already started talking bout u guys... keep up the great work
Recommended: Yes
Janice
May 02, 2017
They Do Not Hold Your Reservation
I called to reserve a unit for my college aged son. They told me he could fill all paperwork out on his move in day. I received 2 confirming emails saying I had reserved the unit. When he showed up to the facility, they said his reservation was cancelled and they had called and emailed multiple times. I never received a phone call and only received the two emails confirming the reservation. They worked hard to get him in a unit but it is more expensive and they only discounted the first month to the rate we agreed upon.
Recommended: No
Janice
May 01, 2017
Reservation was cancelled without my knowledge
I reserved a small space for my son and received 2 emails confirming my move in day. When he arrived at the facility to complete the paperwork, he was told the reservation was cancelled and that they had sent an email each day and made several phone calls, neither of which happened. For some reason they had the local facility as my phone number which was not even close to my number and I only ever received 2 confirming emails. Facility is nice and they tried to work with him to give him a larger space with only one month of the 6 months discounted but that is very frustrating. Bottom line is you need to call to confirm you really have a reservation after you make a reservation.
Recommended: Yes
RMK
Apr 29, 2017
Excellent service, clean environment, excellent price!
Excellent, central location in Richmond. I found this storage site through SpareFoot. The facility itself was immaculate, the service was extremely friendly, and the price was perfect! I highly recommend this facility!
Recommended: Yes
Angela
Apr 20, 2017
Excellent customer service
Aj was amazing one of the best customer service experiences I've had in a long time.
Recommended: Yes
Robert
Mar 24, 2017
Hidden pricing but otherwise good
Insurance policy is mandatory and not disclosed at the outer of services.
Recommended: Yes
Jessica
Jan 30, 2017
Friendly staff
The staff is very friendly. The facility is very clean and well lit at night. Accessing your unit is also user friendly.
Recommended: Yes
Tamika
Jan 19, 2017
CubeSmart Maury St RVA
AJ Smith the GM was very professional and helpful during my transaction.
Recommended: Yes
helen
Jan 14, 2017
Great price
Awesome customer service and very clean affordable storage units.
Recommended: Yes
Chloe
Sep 17, 2016
Very nice place
Would definitely recommend. Great prices and nice facility.
Recommended: Yes
paris
Aug 14, 2016
Great facility and staff
Katherine was super helpful with my lock registration and move in
Recommended: Yes
Brooke
Aug 11, 2016
Excellent
Easiest part of my move...couldn't have asked for better service
Recommended: Yes
paris
Aug 11, 2016
Very helpful staff!
Aj Amith was very helpful and knowledgable!! We had no problem picking and setting up or reservation
Recommended: Yes
Nikia
Aug 02, 2016
Very nice unit and facility
Just moved stuff in the place is nice they have restrooms and water fountains in side storage building. Check in quick and friendly service.
Recommended: Yes
Rebecka
Aug 02, 2016
Great
Great customer service, competive prices
Recommended: Yes
adreena
Aug 01, 2016
They are awesome
Great customer service clean facilities very secure
Recommended: Yes
Peter
Jul 30, 2016
Very helpful staff, convienient, clean
Overall exceeded my expectation. Will continue to do business with and would recommend.
Recommended: Yes
Justin
Jul 22, 2016
We love it.
AJ and Katherine were amazing.Cube storage is the best way to go. It's clean. Secure. Easy to access. We love it!!! It's also got amazing prices for the units. I know where all be going for all my future storage needs. I've also already recommended it to many of my friends.
Recommended: Yes
Erick
Jul 08, 2016
clean and spacious
area is great for loading things from a uhaul truck
Recommended: Yes
Laurel
Jul 03, 2016
Great Facility
Great price, great people, clean and easy to sign up
Recommended: Yes
Rebecca
Jun 29, 2016
staff is attentive and very helpful.
I love my unit and the price! The bathrooms require regular cleaning despite rare usage.
Recommended: Yes
Sean
Jun 09, 2016
Brand new, still under construction. Clean.
I like the loading dock feature. Unit as expected. Friendly management. Cons: mandatory insurance. Not a great location for me, a little far.
Recommended: Yes
Hannah
Jun 08, 2016
great, easy, friendly
Great customer service, very attentive and caring!
Recommended: Yes
Mohammed
Jun 08, 2016
price range is moderate and location is average
Customer service is very reasonable and local manager is knowledgeable and nice.
Recommended: Yes
