Krystin Williams
Oct 28, 2024
Hard to sign paperwork on phone
The price is good, the place is clean . They called immediately to help but it was too hard to sign the lease on the phone . I went to the facility to do so and the rep told me i had to do it electronically… either way no biggie, I’m grateful for the unit
Recommended: Yes
Jones
May 18, 2024
No first floor units without stairs, Virtual front desk is awkward.
There are no entrances to first-floor storage units without stairs or elevators. The main entrance goes into a landing that requires a half-floor elevator ride down to the level the units are on, or several stairs if cart usage isn't necessary. Other entrances directly access the first floor, but they have stairs on the outside of the building. I went to the entrance that appeared to have the easiest access, with a little car-height loading dock, only to find the keypad there was not working. I informed the virtual attendants to be told that it was getting fixed tomorrow, but I haven't been back to confirm that yet.
There doesn't appear to be anyone that works on-site here. You walk into a room with a screen that blares at you that someone will be there soon. It works, but every time the screen reactivates, a different agent is helping you, which removes a little consistency. The facilities themselves seem a little less polished and clean, and I wonder if this is also because no one is on site.
I mentioned these items for information, but they in no way caused me to rethink my rental.
Recommended: Yes
Jennifer Rojas
May 03, 2024
I’d definitely recommend
Great customer service, clean and great location.
Recommended: Yes
Page
Apr 15, 2024
Unclear if we will recommend!
Unclear if we will recommend the storage space until the entry code issue is fixed!
Recommended: Yes
Chantel T
Jan 31, 2024
Was an easy process
Staff was polite and made everything easy
Recommended: Yes
Emily
Jan 08, 2024
Very nice staff, fairly clean, different unit sizes
Overall nice facility, only two things that made it a 4 star instead of 5 star. First, there is no close entrance to where my unit is meaning I have to go all the way through the building to get to my unit. Second, the elevators aren’t the cleanest. However, they offer moving carts and the staff is great. They also have plenty of different sizes to choose from.
Recommended: Yes
Oliver
Dec 14, 2023
Super Friendly Staff
The whole process went so smoothly. I was shown the unit I would be renting to make sure it was big enough for my items. The woman in the office (unfortunately I did not catch her name) was so friendly and knowledgeable. The price I got for my unit was the best value I've seen for a unit of its size.
Recommended: Yes
Lawrence Schwartz
Dec 11, 2023
Service was efficient and friendly, and the facility met expectations.
The facility was clean and met expectations.
Recommended: Yes
Willie Carter III
Dec 11, 2023
Front desk
The lady at the front desk was really nice. She took her time to explain everything.
Recommended: Yes
Joe G
Dec 08, 2023
great pricing & convenient location for me.
at the moment this has for me indoor storage compared to competitors.
Recommended: Yes
Joi Donaldson
Nov 29, 2023
Right on time!
Grateful to find a new storage unit facility.
Recommended: Yes
Georgia Smith
Nov 06, 2023
Good stuff
Really good staff got me setup and ready to go. Clean inside
Recommended: Yes
James O.
Sep 06, 2023
Great service when I moved in.
Great help the day I walked in. I now need a larger unit, just can't afford one.
Recommended: Yes
Candi
Jul 31, 2023
Clean, easy access
Quick service, really clean, multiple entry points, should advertise need renters insurance
Recommended: Yes
J Fisher
Jul 25, 2023
Great customer service!
Very helpful and polite customer service!
Recommended: Yes
Quang Le
Jul 24, 2023
Good overall
Good service overall. The actual unit can be cleaner.
Recommended: Yes
R. Brehon
Jul 02, 2023
Quick
Needed storage quickly... love the price too
Recommended: Yes
Darcelle
Dec 03, 2022
Quick easy great customer service
The young lady at the desk was very helpful and knowledgeable. She was kind as well. I feel safe using this storage facility. 10 out of 10 I highly recommend
Recommended: Yes
Tony Newman
Nov 21, 2022
Fantastic Place!
This facility and the management are wonderful! Couldn’t ask for better!
Recommended: Yes
Florelle Pritchett
Oct 05, 2022
Easy
Customer service was fast and very polite. Jessica Brown was my customer representative, and she went above and beyond to meet my storage needs.
Recommended: Yes
Deborah Daily
Aug 31, 2022
Customer service outweighs everything else
Storage facility is pretty good, nothing to complain about. Customer service is what makes them different from other places. Very impressive
Recommended: Yes
Anna Simpson
Aug 13, 2022
Clean, convenient storage facility
This facility is very clean. Multiple levels makes accessing your storage unit a bit more difficult, but there are dollies available that made it much easier than I anticipated. The price is lower than other storage companies too and no price increases until the start of the year.
Recommended: Yes
Kelley Marie Allison
Dec 20, 2021
Excellent Customer Service which is a rarity these days.
My interactions with both of the lovely folks running this facility was terrific. They were kind and informative, and willing to work with my schedule and my needs. I would recommend them to anyone who asks me for a storage facility. Rover should be proud of this team.
Recommended: Yes
Linda
Oct 14, 2021
Just as promised
Office staff goes above and beyond
Cleanest storage facility I have ever been in
Recommended: Yes
B Brown
Oct 03, 2021
Faculty is super clean with friendly staff and great price
Staff is extremely helpful and friendly. The facility is very clean and the price was the best I found anywhere! Would recommend!
Recommended: Yes
Nicole
Aug 06, 2021
Would Recommend
This is the cleanest storage facility I have ever used. The customer service is on point. Would recommend.
Recommended: Yes
Lynette
Aug 04, 2021
Excellent customer service makes all the difference!
Excellent customer truly makes all the difference and Jeffery provided just that. I came in at the end of the day and never felt rushed or like I was slighted in anyway because it was late. Both the office and the unit was clean. Jeffery was friendly, engaging and thorough. Give him a raise!
Recommended: Yes
Sandy Walpole
Aug 03, 2021
My home away from home
After getting my reservations for a storage unit I spoke with Jeffery at Rover storage units! Jeffery knew his stuff and was very helpful showing us the unit while talking on the phone directing us to it. Rover storage is very lucky to have such a knowledgeable person that can answer any question thru the phone. Thank you for such an easy day making it a smooth transition!ЁЯШБ
Recommended: Yes
Peves
Aug 02, 2021
Awesome customer service
I just moved stuff into a unit here. Their pricing is on par or lower than other places nearby.
Access, once inside, getting to your unit is a little cumbersome and no carts were available when we were moving in, but my movers had one of their own, fortunately.
The place is clean and very well lit and the manager, Jeffrey, is very accommodating and helpful. I’ve spoken to both he and his brother who runs another location and both were great.
Recommended: Yes
流物
Jul 29, 2021
Great Manager
The manager is who I talked to about getting a unit. He was fabulous! Dealing with the paper work online was enough to make me want to go else where but he nice and answered our questions.
Recommended: Yes
Linda Burr
Jul 16, 2021
Great experience and customer service with Jeffrey
Previously have writing review
Recommended: Yes
Shelby
Jul 10, 2021
The price was awesome and customer service was perfect !!
I really enjoyed my first visit . I am very satisfied and have been well taken care of !!
Recommended: Yes
michael
Jul 16, 2020
Great customer service
Space is clean and staff is very friendly.
Recommended: Yes
Cynthia
Mar 15, 2020
New, clean, reception area disinfected, great representatives.
Excellent facility and service.
Recommended: Yes
WILLIAM GARRETT
Aug 10, 2019
EXCELLENT FACILITY!
So far I have been very pleased with Rover Self Storage. From the customer service to the cleanliness, it has been A. I will definitely recommend to my friends and family.
Recommended: Yes
Thomas
Jul 17, 2019
Clean climate controlled units with friendly staff.
I'm terrible with names, but the guy who helped me out was super friendly and informative. I was given multiple unit options and got a tour of the place. The unit is clean and more spacious than I actually expected at a great price point. First month is just the administrative cost of $20 and if get the unit mid-month they pro-rate the rental cost for the second month. I was only planning on having the unit for a month while I find an apartment but I may keep it to keep materials for future projects.
Recommended: Yes
CONNOR
May 25, 2019
Amazing customer service
Wonderful customer service . Jeffrey was extremely helpful and offered to be there after hours to let my son in.
Recommended: Yes
Eva
May 06, 2019
Helpful staff, a clean facility, in a safe neighborhood
Very happy with the easy move in and the professionalism of staff (Jonathan) and the appearance of facility.
Recommended: Yes
Randy Moore
Apr 05, 2019
PERFECT FACILTY!!!
THIS PLACE IS AMAZING!! CLLEAN, GREAT STAFF and GREAT LOCATION!! Perfect Managers who run the facility!! TWINS!!
Recommended: Yes
