Michelle
Nov 03, 2022
Great price
Very good storage good price and pleasant staff.
Recommended: Yes
Lynnotta Branch
Sep 14, 2021
Got the Unit at higher rates
I was highly disappointed to have had a reservation confirmation email. Only to arrive at the facility and learn through the call center that my reservation was cancelled, but the unit was still available. The agent from the call center did assist me with acquiring the same unit but at a higher rates. I was totally disappointed. No on-site assistance until almost 4pm.
Recommended: Yes
Trish Jackson
Mar 29, 2019
Carolyn was nice and professional.
Carolyn was nice and professional. She showed me the unit to make sure it was the size I needed.
Recommended: Yes
Orlancia Stroud
Oct 25, 2018
Reliable service
Reliable service
Recommended: Yes
Mark Acoma
Oct 09, 2018
It was fast and easy to rent the...
It was fast and easy to rent the storage I needed. I definitely would recommend Public Storage to all my friends.
Recommended: Yes
Wanda Young
Apr 19, 2018
I had the best experience with Public Storage
I had the best experience with this storage company. Moving from Mississippi and having to make changes several times due to being hospitalized, they were very flexible with my changes. The Young Lady that checked us in was Awsome! Thanks so very much.
Recommended: Yes
Javon Cosby
Oct 10, 2017
Thank you ms. Carolyn for making it easy and simple to rent a storage room for my personal belongings. Her services were efficient and quick.
Recommended: Yes
Calvin C.
Sep 21, 2017
I've used this facility on two occasions and each time has been wonderful. Working with the property manager has been great and carolyn has been there to answer all of my questions. I will highly recommend public storage for their storage needs.
Recommended: Yes
Shericia Campbeell
Aug 11, 2017
I had a great experience getting my storage unit with Karla! This is the second time she has helped me out and she has done an amazing job! Karla and the storage unit are exceptional!!
Recommended: Yes
DMB CUTS
Jul 02, 2017
Loved the experience with karla when I got my storage. She is really wonderful and have great customer service skills. Will recommend this location to anyone. Karla is great! Thanks.
Recommended: Yes
Joshua Flaherty
Jun 26, 2017
Very good
Very good, would love to win a 1000 dollars
Recommended: Yes
Gwendolyn Roy
Jun 19, 2017
Karla was great and friendly, and very efficient and professional. It was a very pleasant experience. She has excellent management skills. I felt blessed to have her assist me.
Recommended: Yes
Dashawn
Feb 03, 2017
Great customer service
Ms. Carolyn, who manages the Bloom Lane location, makes sure you have everything you need so i use public storage every time i move. I'd recommend this establishment to anyone. Great Job!
Recommended: Yes
RBrown
Dec 09, 2016
Will do for now
Do not like having to exit my car to enter gate code. One man staff can be inconvenient, late fee/ fees (hey, it happens) are excessive.
Recommended: Yes
Chanel White
Dec 06, 2016
Needs better lighting
The motion or sensor lights were defective, making it difficult to see anything.
Recommended: Yes
WENDY
Jul 08, 2016
Above excellent customer service
I am extremely pleased with the personnel Public Storage has at the Richmond, VA location. The manager that helped me was knowledgeable and had great customer service skills. The only thing that I did not like was all the "hidden" fees to start a contract. They advertise $1 pays first month's rent but fail to mention that you will have to pay $18 for a lock, $24 Admin fee, and other bs. After all the charges I ended up paying almost $65. My monthly unit is $75. I pretty much paid almost the full amount for the first month. Please state the costs clearly.
Recommended: Yes
Sheezell Vaughn
Jun 30, 2015
Great deal, great customer service.
I have had nothing but great experiences, everytime Ive got a public storage.
Recommended: Yes
Linda Mcgowan
Jun 05, 2015
Make it awesome
Please consider lights and cameras 24/7 inside small bins collection, if not already there.
Recommended: Yes
J.Robinson
Aug 12, 2014
Location is good, very friendly staff and secure area.
The price is very good. I only needed a 5x5 unit, the storage is kept clean and the staff has been very friendly. The down side would be that I didn't like having to purchase another lock that I already had from previously renting from Public Storage. It was shared with me that it comes in the package. It was also not shared with me prior to renting that I needed insurance. I thought I had time. Long story short, it was cheaper but I would have looked into it prior to moving in.
Recommended: Yes
