Anna
Jun 11, 2023
Exactly what you should expect from a storage unit.
This storage facility gave me exactly what I needed. Nothing more, nothing less. The facility has a locked gate at the front and a machine to type your code into, so there is an extra layer of security. The storage unit was unlocked upon arrival with a new lock and key waiting inside. It was super easy, and a good price. You can fill out all of your paperwork online so you can just drive right in when you need to use the unit, no office hassle involved. If you do prefer to do things in person, they have people on sight as well during regular business hours. They have full and half sized units, and the half size that I bought was big enough for everything in my studio apartment with room to spare.
Recommended: Yes
Sara Pollock
Apr 05, 2023
A place above the rest.
I shopped around for about 3 days trying to find a place for my things. I encountered a lot of extra prices and unclear fees. When I arrived here, I was met with swift service, clean storage, and good value for what I needed. Excellent, friendly customer service and I even got a free lock. Best storage unit in town by far!
Recommended: Yes
Tracy Muskett
Sep 07, 2022
Great experience
Very successful move in, with no issues. Thanks
Recommended: Yes
Curtis
Aug 18, 2022
5x15
Very spacious and clean. Simple setup.
Recommended: Yes
Debra V
Aug 17, 2022
New to Virginia
IтАЩve searched a few different storage places, and their prices were outrageous for what I needed. But I found exactly what I needed at Public Storage ЁЯШК
Recommended: Yes
Kevin Wheeker
Apr 09, 2021
Been great
Service has been great. Very simple process that has been easy and stress free
Recommended: Yes
Doneka Edwards
Feb 27, 2021
Very nice customer service
I moved into the unit over night and everything went well. Need more lighting at night near the units .
Recommended: Yes
Katie
Dec 11, 2020
Great local service
Got a little bit of a run around through Public Storage national call centers, but once I connected with the local To Richmond facility and office, Kristi was exceptionally helpful and ensured I was able to access the same day I made a reservation and provided fantastic service to address my questions.
Recommended: Yes
Hallea
Jul 27, 2020
Quick and easy
Good service with quick and easy no contact check in
Recommended: Yes
Camilla
Feb 03, 2020
Good facility- great customer service
Good facility- great customer service
Recommended: Yes
Glen Jones
Aug 01, 2019
GIRl at the front desk was sweet and...
GIRl at the front desk was sweet and very informal. She took us to our unit and ensured we were satisfied. She even stated a bit late to ensure our satisfaction.
Recommended: Yes
Daniel Finn
Jul 19, 2019
As a disabled Veteran
As a disabled Veteran, I was a little disappointed that I wasn't offered the same discount as an active duty member. I produced both my VA and DAV membership cards. Otherwise, I was satisfied overall. The property was clean, customer service was satisfactory, The property seems secure,
Recommended: Yes
Erika Porter
Mar 11, 2019
Yall are wonderful people
Yall are wonderful people. I can't speak highly enough about your facility.
Recommended: Yes
Sherry Miller
May 12, 2018
very cool
very cool storage to be at
Recommended: Yes
KBM
Nov 11, 2017
I had such an awesome and pleasant ...
I had such an awesome and pleasant experience with the manager at the Staples Mill Public Storage! She was very professional and accommodating! Thank you for having such professional people in managerial positions.
Recommended: Yes
John Janele
Sep 07, 2017
Karla was excellent. She helped me out with all my questions and concerns and has always been there when I need help. Excellent customer service. She should be the manager permanently in my opinion!
Recommended: Yes
Jasmine Young
Aug 16, 2017
1st off Carla in the office is simply amazing. funny, quick, & her customer service. she makes the experience smooth. she moved me in & moved me out! definitely coming back for business bcuz of her!!
Recommended: Yes
Jason Ciejek
Jun 25, 2017
My experience was awesome. The man on duty Mark was very funny but professional as well. Showed me the unit I am renting and also answered all of my questions I had right on the spot. Will do business with Public storage for sure!
Recommended: Yes
Richard Calcano
Jun 08, 2017
Customer service at this place is excellent. Carla was the representative who helped me and she was very helpful, knowledgeable, speedy and courteous. I highly recommend this place.
Recommended: Yes
Timothy Tilghman
Mar 30, 2017
The lady that assisted me was amazing
The lady that assisted me was amazing, really enjoyed the experience. I think her name was Carla.
Recommended: Yes
Scotty Parham
Sep 20, 2016
Everything happened so fast
The size that I had reserved was too big they help me with the correct size and everything fits perfect.
Recommended: Yes
Jamie
Aug 24, 2016
Made moving so easy for a newbie in renting a storage unit!
I must admit this was my very first experience in renting a storage unit. I contacted Public Storage first based on their reviews, & reputation. Though I did contact 5 other local storage units the same day, in the area. From the very first call the gentlemen was very polite, smart and knew his product and all that it had to offer. Being a newbie to this, he answered many questions I had. He never rushed me, and nor did I feel it was a total sales pitch. He was patience and explained everything. In the first call he mentioned how they check the locks every morning, do pest control, and checks regularly. To myself it is really a big deal when you are storing expensive furniture. When I called other places I felt rushed,and it felt as if they assumed I knew the system and basically told me rates and spaces. Nonetheless I called Public Storage back to make a reservation. I set the time, and I was early that morning ( at least 30 to 45 minutes) and I went right in. Mark was there at the time, he promptly showed me a couple of units to meet my needs. All together I would say it took 30 minutes from the time I walked in the door to the time I was leaving with my keys. I am very pleased with my choice so far. They really make moving a lot less stressful, and it puts you at ease knowing your belongings are safe and sound! Thank you again Public Storage, anyone who ask me about a storage unit I will send them your way!
Recommended: Yes
Roberta Beckett
Jan 26, 2016
Unable to access storage unit 2 days
Unable to reach site management Sun, and Mon January 25, and 26.. plowed snow pushed up against the gate on Sun prevented access to gate and all storage units. Monday gate was clear of snow, but when I entered my access code, gate would not open. I have left messages and phone calls have not been answered.. I paid for Dec 20, 2015 through January 31 but I received a bill asking for an additional $47 for period of Jan 20- 31.
Recommended: Yes
R Anderson
Dec 22, 2015
Great, minus no lights...
The space is great, especially for the price. My only complaint is that there is no light in the unit. Hopefully it will get fixed ASAP.
Recommended: Yes
Taylor
Sep 15, 2015
Saved me in a pinch
Had to move suddenly and was helped to a perfect sized storage unit quick and easy. The promotion was awesome too.
Recommended: Yes
E Jamerson
Jun 09, 2015
Great customer service
Several weeks ago we moved our furniture into the facility on Staples Mill Road. Mark, was quick to realize that the unit we had reserved was too small for our needs. He showed us several other options via a golf cart tour of the facility. One we settled on a unit, check in was quick and easy. Mark was professional and friendly throughout the entire transaction. If needed we would definitely use this facility for any additional or future storage needs we may have.
Recommended: Yes
