Darlene Mellon-Anukpui
Feb 26, 2022
Property Manager is the best
Great place. Very clean and quiet.
Recommended: Yes
Wayne Sink
Mar 13, 2021
Great customer service representative
Very well space conditioned
Recommended: Yes
Melissa Holland
Dec 21, 2020
Impressed
I was looking for a safe and secure unit for some extra items that I didn't have room for at my home. This location did NOT disappoint. It is very clean...and I am happy that it is an indoors facility. To top it off the price is very reasonable!
Recommended: Yes
Debra Robinson Walker
Dec 09, 2020
I am very pleased with my choice in...
I am very pleased with my choice in storage facilities. Clinton was helpful, informative, and personable.
Recommended: Yes
Steve Swain
Nov 07, 2020
My initial impression of the Public Storage facility in Roanoke, Va
My initial impression of the Public Storage facility in Roanoke, Va was very good. I was able to get a locker and download the app to let me into the building and locker without any difficulty. All went well the second time I tried to access the locker as well. However, when I got to the locker the third time and pressed the button on my phone to unlock the unit, nothing happened. The icon on my phone turned green but the unit light was still red and the unit did not unlock. After trying several times (including checking my bluetooth, rebooting my phone and resetting the app) I finally gave up. This was on a Saturday evening and there was no front desk help available. I was not able to put additional items in my locker or remove items that were already in it.
The next day I arrived at 9:30 AM and spoke to the person at the front desk. He went with me to my locker and observed me unsuccessfully attempt to get access. After several attempt, he tried accessing the unit with his phone but was also unable to get it to open. He told me that there was nothing else he could do at that point. I told him that I would be out of town for a week and he assured me that the problem would be resolved by the time a I got back..
When I got back to the facility, I attempted to access the building only to realize that I no longer had access to the building or my locker. For some reason, my access to the facility had been completely removed. The front desk person had no idea why I was remove but he was able to put me back in. At this point the attendant accompanied me to my locker only to discover that all of the bluetooth lockers in this section of the building were not functioning.The attendant contacted his supervisor and told me that they would have to work on correcting the problem. He was, however, able to use a manual tool to open my locker so that I could have access.
At this point, I would have to say that my experience with this facility has been about as bad as it could get from a customers perspective. I have no idea if I will have access to my locker the next time I return or if this problem will persist in the future. I gave a two star rating because the facility itself is very nice and the potential of the bluetooth locker system is very good WHEN IT WORKS...!!! Come on Public Storage - Get your act together - Bluetooth is a well established protocol and you should be able to implement it without all these problems.
Recommended: No
Lynda Calkins
Sep 28, 2020
Sara was very helpful and...
Sara was very helpful and knowledgeable. She answered all of our questions, showed us the storage area, and made the reservation easy.
Recommended: Yes
D Walters
Feb 04, 2020
Clinton was wonderful with helping me...
Clinton was wonderful with helping me choose the best unit for my needs and showing me around.
Recommended: Yes
Jessica Albrecht
Jan 26, 2020
Great service
Great service. Clean, safe facility.
Recommended: Yes
Norman Eneim
Nov 13, 2019
Great management
The place is immaculate, manager Sherri very helpful an very pleasant.
Recommended: Yes
Alicia J
Nov 11, 2019
Great place to store items
I had a very easy rental experience. Pricing at this facility is below other facilities with climate control. This facility is extremely clean and well lit. Loading area is very easy to access with carts available to move items. Cameras are located all around for security.
Recommended: Yes
Rory Macgregor
Oct 16, 2019
Everything about the experience was...
Everything about the experience was exceptional. Great value, clean, well lite, easy access. Best of all was how helpful Sherri was, friendly, informative and patient with me because I am not good with smart phones.
Recommended: Yes
Winfield Renovations
Oct 14, 2019
Very professional very fast
Very professional very fast
Recommended: Yes
Voner Spencer
Sep 25, 2019
We love the clean climate controlled...
We love the clean climate controlled and easy accessible units! They are conveniently located to our business and it just works out perfect!!
Recommended: Yes
Yvonne Wheby
Sep 16, 2019
PublicStorage's new facility on...
PublicStorage's new facility on Franklin Rd. is very clean, organized and well laid out. They have at least two entrances, and ample hand trucks for customer usage. I believe all storage units are on the ground floor, making it easy to bring and take items from storage.
Sheri was very helpful and informative. She gives you all the time you need to ask questions and gives a tour of the facility. She explains the entrances/exits, tells you the best way to find your storage bin, and how to find necessary things like the restrooms. :^)
I give Public Storage five stars!
Recommended: Yes
