Mini U Storage - Springfield

Beautiful

Excellent services and ubication near to 95 south

Recommended: Yes

lots of Sign Up Paperwork!

Very friendly and helpful staff! More than enough space for my 1 bedroom.

Recommended: Yes

Storage rental

Excellent customer service and the price was right!

Recommended: Yes

VERY GOOD move in experience

My wife and I moved across country and needed temporary storage until our condo was ready. Not being from the area, we found MiniU Storage in Springfield, VA online at www.selfstorage.com and made a reservation. We were delayed departing New Mexico, and arrived in Virginia a day late. We called from the road and we’re able to push our move-in date one day later without issue or fees. When we arrived, Ken (the manager) showed us our unit before signing any paperwork. The paperwork was quick and easy (about 15 mins). Ken’s customer service was EXCELLENT! The price was very good for a 10x25 unit and we even received 50% off our first month. This was a bonus because rent is for a full 30 days from when you move in, not prorated for the current month like some other storage places. The unit was clean, easily accessible, and there was plenty of room to maneuver our 26-foot Penske truck. Overall, this was a VERY GOOD experience!

Recommended: Yes

I needed temporary storage for the holidays.

This Mini-Storage has always been available for our needs when we needed long term and short term storage.

Recommended: Yes

Great unit and better Staff

What a quality unit and exceptional staff!! Highly recommend!!

Recommended: Yes

Reservation was fast and friendly.

Reservation was fast and friendly.

Recommended: Yes

Customer service on point

Everyone is friendly, they double up telling the information again so they didn't miss anytand if you have questions.

Recommended: Yes

I’m happy

Nice place great staff I’m happy with this choice

Recommended: Yes

Great guys!

The whole experience was excellent!

Recommended: Yes

Smooth process

Thank you for all of your help.

Recommended: Yes

They are great

Everyone was very price and helped me out ALOT! They helped in in every way

Recommended: Yes

Reasonably priced unit for small storage needs

Although the unit had been swept, there was still a lot of dust and debri in the metal trays surrounding the floor edges. So those needed to be cleaned. And there was a packed hole in one of the walls. But since only temporary storage for items not requiring climate control was required, this facility was adequate for the price. Staff also provided a 5% advertised discount that had not been requested and allowed use of cart for transferring items.

Recommended: Yes

Great experience

This place is great and the guys working there are incredibly friendly and helpful. It was also awesome being able to use the free truck rental.

Recommended: Yes

Great experience great service

Great experience, staff at this facility is very friendly and helpful. Rental trucks on-site, staff lives on premise, I also got to use one of their dollies. Price is well-rounded compare to the competition, but most importantly I believe the customer service will make customers stay:)

Recommended: Yes

Needed a large storage unit fast

I was in from out of town to handle a death in the family and needed additional storage immediately. The call center looked up the closet storage facility that had the storage space I needed. Once I arrived at the storage facility, I was greeted and treated really well. Overall a great experience in a time I was under a lot of stress and pressure.

Recommended: Yes

Friendly, very helpful people, clean facility

The manager and Henry were very friendly and helpful. What we were getting and the cost were well explained and business was experience matched explanation. Also very flexible, we changed our reservation a couple of times and ways. We got 2 10 X 10s. They were physically somewhat smaller than that on inside.

Recommended: Yes

So helpful and efficient

I reserved a unit at night and showed up the next morning and there were no problems! The manager was extremely helpful, patient and kind. And they don’t nickel and dime you for everything, which is great!

Recommended: Yes

Excellent customer service.

Thanks for being friendly and professional.

Recommended: Yes

Clean facility and great customer service

The facility is clean. The Gentlemen made the process quick and easy with excellent customer service!

Recommended: Yes

I would return again

Mr. Nguyen is very helpful and friendly. Love the location easy access to highway. Clean and quiet.

Recommended: Yes

Fast and Freindly

Both of the gentlemen at the facility were friendly and helpful.

Recommended: Yes

Excellent staff and facility is clean.

The price is fair, staff are so accommodating and the facility is clean

Recommended: Yes

Awesome service

The team at Mini U storage is awesome. Their professionalism and customer service is second to none.

Recommended: Yes

Staff makes you feel welcomedst

The staff is very helpful and friendly. They wanted to make sure I was taken care of.

Recommended: Yes

Excellent service and customer service

So far the best storage units I have dealt with, very professional, quick answering questions and they go above and beyond to accommodate you!

Recommended: Yes

Great management, reasonable prices, and clean!!

Great management, reasonable prices, and clean!!

Recommended: Yes

Excellent customer service from the initial phone call to moving in!

Excellent customer service from the initial phone call to moving in!

Recommended: Yes

Excellent customer service

The facility is clean and is run well by two great guys. They provided us with all the information and materials we needed to make our move as smooth as possible. I would highly recommend mini u storage.

Recommended: Yes

Friendly, helpful service

The facility is clean and convenient. But where it really stands out was the service I got from the two gentlemen in the office! They gave me the best price available, and went out of their way to help me with a few extra things. Much appreciated!

Recommended: Yes

Michael and Sean very helpful and great customer service

Very nice customer Michael and Sean very helpful and great customer service I would recommend this place to anyone who is looking for storage and moving truck

Recommended: Yes

Convenient

Friendly helpful staff willing to work with me

Recommended: Yes

Very helpful staff

Storage is as advertised. The staff were very helpful for coordinating the move in.

Recommended: Yes

Friendly and knowledgeable staff

Easy scheduling, move in easy and even easier with complementary truck, accommodating and friendly staff, great move in day, would definitely recommend,

Recommended: Yes

Great customer service

Move in was easy ... use of truck made it easier ... great service ... glad we moved in

Recommended: Yes

Great customer service and offers good deals with AAA.

The office staff is very friendly and helpful. I was able to see multiple sizes of units and was told that if my chosen one didn't turn out big enough once I started moving in that I could up size. I got a great deal with my AAA membership (1st month free). I was also given a free lock and had access to a free truck, only paying for gas.

Recommended: Yes

We recommend this storage facility.

This location has been extremely accommodating with professional and very courteous staff. We are grateful to be able to keep our items secure in this facility. We highly recommend this location to anyone who is looking for a storage facility.

Recommended: Yes

Great Company!!!!!

The staff is great friendly to help us as Christian deaf couple with our storage needs!!!!!!

Recommended: Yes

Great Compan!!!!!

The staff is really friendly and helpful to us regarding our storage needs!!!!!!

Recommended: Yes

Great choice I moved from a competitor best decision

Very pleased, staff was very informative and made the process easy paperwork only took a couple of minutes!!

Recommended: Yes

Great experience

All of the staff were wonderful. They were professional and went above and beyond to make our experience go well. I would definitely refer them to others.

Recommended: Yes

They’re great, and friendly

I came in, the people behind the desk promptly helped me, I was able to secure my unit and truck in less than an hour.

Recommended: Yes

Just what we were looking for

We needed a safe a secure storage unit to temporarily store some belongings. The process was a breeze (aside from the physical labor part of filling the storage unit), and we have our account set up on autopay, which has been great. Would highly recommend this storage facility.

Recommended: Yes

Mostly as expected

Space could have been cleaner and seemed narrower/smaller than expected but mostly as expected.

Recommended: Yes

Get's job done and Friendly guys working the office

Friendly staff, well lit storage facility. Would rent from again if needed more space.

Recommended: Yes

Great value

Great value storage unit. First month half off with free truck for moving stuff for one day. Already recommending to neighbors.

Recommended: Yes

Nice facility -- great staff!

Michael and Sean were excellent -- exceptionally friendly and helpful.

Recommended: Yes

These folks understand "customer service".

I am basing my review on the move-in process. I needed someplace to store a vehicle while I was out of the country. This was the 3rd storage facility I tried, and I settled on it because of the customer service I received from Mike and Shawn. These folks are tops, and they know the business!

Recommended: Yes

Nice unit at a good price.

Nice unit and friendly service.

Recommended: Yes

Easy Peasy

The process of acquiring a storage unit with Mini U Storage was a smooth one. Was able to rent a storage unit within minutes and had a moving truck available for our use - no running around to multiple locations. Well worth it!

Recommended: Yes

Reasonably priced for the DC-metro area.

I reserved the space the day I needed it and received a confirmation call shortly after. I was happy that I didn't need to call and everything went smoothly except for one thing. I didn't know that we would be forced to have insurance in Virginia for our furniture that is worth very little. Which is absolutely ridiculous, but not the fault of the woman who checked us in.

Recommended: Yes

Great friendly staff and great facility.

Very satisfied with the service and storage unit I got.

Recommended: Yes

It was so simple that i was confused why sign up was too easy?

Not only did was the gentleman(i think his name was Henry?) Kind enough to help me 5 min before closing,he did it with genuine effort without rushing or giving me an attitude and made it look super easy. I was in and out faster than it took me to get a big mac at the drive thru. The second day i went there to load my belongings in my unit (also 5 minutes before close) a different employee(white guy with glasses,forgot his name awesome dude!!) I went in there to buy a lock because i told him i rented one the day before he just asked what my name was and just opened up the lock package and handed it to me and said it was on the house!! I was left mind blown and speechless the staff is the prime example of creme de la creme customer service.

Recommended: Yes

Great Unit for storage

It was priced much lower than other units.

Recommended: Yes

Awesome place

Definitely a nice storage simple and easy great costumer service this is the place............

Recommended: Yes

Nice place

I love the place great customer...

Recommended: Yes

Price is way too high.

Wish it wouldn't cost so much for a storage lot.

Recommended: No

They were great!

They were very professional and efficient. Helped me with the truck rental and were very courteous as well.

Recommended: Yes

Excellent Customer Service

Mike was exceptionally helpful and friendly through out my entire reservation and move-in process. Even if the prices were not as good as they were I would have rented a unit soley based on the great customer service i received here.

Recommended: Yes

The stuff was amazingly helpful in all the process !

If any of my friends will want to rent a storage, this is the place I'll take them !

Recommended: Yes

Great place!

The two gentlemen that run the facility are wonderful!! They could not have nicer or more helpful.

Recommended: Yes

Clean and eady

The staff is very helpful and the everything is very clean.

Recommended: Yes

Everything was great

Personnel is super friendly and took the time to explain all the details about the contract. Very flexible with the dates Moving is very stressful, they made it easier.

Recommended: Yes

Exceptional customer service! I highly recommend to anyone!!

I can't say enough good about Michael and Shawn who together run this storage complex. In many ways they have gone above and beyond to ensure my multi-day move in went smoothly. Very professional and efficient at what they do!! No disappointments...highly recommend!!

Recommended: Yes

Very helpful staff. Highly recommend.

All around great experience. Staff is outstanding.

Recommended: Yes

Very nice

The customer service was great and the facility was clean.

Recommended: Yes

friendly staff

The staff is very friendly, laid back, and knowledgeable. They tell you everything you need to know over the phone, and are extremely helpful in acquainting you with the new space, how to get in and out, as well as their policies and procedures. I like that you're not locked in and it is a month to month contract. I would recommend this to anyone looking for a storage facility.

Recommended: Yes

Best price in storage units in the area !!

Best price in storage units in the area. Excellent customer service.

Recommended: Yes

Excellent price and support.

Recommended: Yes

I feel like a member of a great community not just a paying customer!!

Since the first day I walked in to Mini U Storage I felt like I was going to be taken care of properly. All of the employees ( I think I have met them all ) have been so helpful. I am in a tough spot in my life right now and lost my job and I am a single mother of two. So sometimes when I am there I am in a bad mood or very depressed. Every single time to no avail someone always comes by and chats with me . Before I know it I feel like I have more hope and everything will be ok. I have to come in sometimes at night which usually there is no way I would do that as a single woman but their is always security and I am not afraid at all. I have rented several storage units before and believe me when I say this - Mini U Storage is by far the best I have had the pleasure of storing my things. I highly recommend this particular location . Very helpful and very reliable.

Recommended: Yes

Fast, courteous, professional service.

Recommended: Yes

Affordable friendly service. Not climate-controlled or clean.

Very friendly staff. Affordable. Not climate-controlled so there was a lot of moisture seeping through the walls- don't store anything too important. Also there was a dead rat outside my unit.

Recommended: No

Friendly attitude and courteous staff. Very helpful with all my needs.

Recommended: Yes

Attentive service

Service was very good, and friendly. Facilities seem well kept and secure.

Recommended: Yes

So far was a good experience. Staff very pleasant.

Have used this facility in the pasted without any problems. Easy to move in and easy to move out. I again came back to rent a storage area again. Staff still very nice and helpful. Price still better than other places.

Recommended: Yes

Does the job

Plenty of space and secure. It was a perfect size and the staff was extremely helpful.

Recommended: No

friendly service and easy access

Getting the storage space and moving in was easy and fast. Price was right. What more could you ask for --besides being climate controlled.

Recommended: Yes

Good experience

Nice place. Friendly staff . Enjoyed the visit there. We had plenty of help from the people there and the cost and the environment was really nice and people there were awesome

Recommended: Yes

Nice Place - raised my "deal" rent shortly after move in

I selected this place for price. There are other storage facilities closer to my home. They raised the fee three months into the contract. I am a busy person so going back reviewing the contract is a time consuming task for me so I haven't reviewed the terms. Maybe it said the could raise my rent without notice.

Recommended: Yes

Good place, reasonable prices, slightly out of the way location.

Overall I had a pretty good experience. The management turned over while I was renting, and the new managers were definitely a step up from the prior ones; I didn't have a lot of confidence in the people who were initially there to not lose paperwork, etc. But the people who seemed to be running the show when I left were on the ball. I used the facility to store a motorcycle, and there was some hassling around with providing proof of insurance in order to avoid an extra fee (for overpriced "insurance" that wouldn't have covered my cheap, old motorcycle anyway, its maximum was so low). I had to call my insurance company and have them fax a copy of my bike's policy (the simple proof-of-insurance card wasn't sufficient) to the facility, and then I STILL got hit with the fee "accidentally" and had to call the storage facility up and have it removed. It seemed pretty sketchy to me. But as I said, that was all under the original management, and they're gone now; hopefully it will be smoother in the future. I used it for winter storage so I moved my bike out in the spring and the move-out experience was fine. Chances are I'll be back to do the same thing next winter.

Recommended: Yes

Overall great experience.

The move-in was quick. The people onsite were very helpful. I am glad I use spare foot to reserve unit as I receive great discount. The reservation process was easily.

Recommended: Yes

Great Customer Service

The crew at Mini-U Storage was quick to help us out during our move in. They were very patient and showed us multiple units to ensure that we got the right sized unit for our moving/storage needs!

Recommended: Yes

I have been renting storage at different locaation since i moved in this area so renting here great manager at this facility

Recommended: Yes

great service

Good service great price. Helped me alot when I moved, with me coming in and out of town they made it really convenient to get the truck and unit.

Recommended: Yes

great rate

Really nice customer service that works with you

Recommended: Yes

It was easy to move in and the rates are the best in the area.

Recommended: Yes

Very pleasant staff, good value for my money.

Recommended: Yes

SHAZAM

I couldn't believe how much stuff we were able to get in a 5x10 unit. We still have room. Like the online billing. Makes things very convenient. Pretty great location. Right on the way to Fort Belvoir..

Recommended: Yes

Overall service was very good.

Thank you for the respect and professionalism provided to customers.

Recommended: Yes

Great people there, easy to work with and very helpful!

Recommended: Yes

Internet

I conformen the Price and place

Recommended: Yes

I had a pleasant experience. I met John and Gitana whom I find professional, friendly and accommodating.

Recommended: Yes

Couldn't ask for much better :)

Recommended: Yes

Great location

This location is near my home which is a plus. The manager there was professional and his was nice also.

Recommended: Yes

Recommended: Yes

Very good customer service

Recommended: Yes

Good friendly and quick service. Is the right value and location for what I needed at the time.

Recommended: Yes

Great Service

The place is nice for the price

Recommended: Yes

I called this facility in the morning and was able to reserve a storage unit and start storing my belongings the day of my call. The woman whom I spoke with on the phone was very helpful and enthusiastic. The customer service was very helpful and accommodating.

Recommended: Yes

It was easy to rent. The storage area itself required a lot of cleaning prior to move in.

Recommended: Yes

It was exactly what we were looking for.

Recommended: Yes

Great

Recommended: Yes

I have used this storage facility twice now and I highly recommend them! The staff are always friendly and knowledgable. The paperwork process is quick and easy! My unit was always clean and ready for move in! And it is at an easy to commute to location! What more could you really ask for?! This unit has always beat all other prices and I have yet to have any negative experiences or interactions with them.

Recommended: Yes

楓灭敬

Reserved online on Saturday evening, stopped by the facility on Sunday morning and got my unit. Staff was friendly. Grounds were clean. Unit was good. No complaints here! Location is accessible to 495, 395, & 95.

Recommended: Yes

Great help and friendly staff.

Recommended: Yes

Recommended: Yes

it is okay.

Its kind of off the grid and the guy who was there when we moved in seemed like he was having a bad day because he was not very friendly.

Recommended: Yes

Recommended: Yes

The onsite manager was very helpful, polite and good sense of humor.

Recommended: Yes

Recommended: Yes

Recommended: Yes

Happy storage home.

Looked at multiple places, and happened upon this facility during my search. I'm so happy I did. Customer service has been great. I like the fact that a truck is included as well as one free shelf. I'm very pleased so far.

Recommended: Yes

Recommended: Yes

Recommended: Yes

Great service

I want to give kudos to Jay for helping me out after a professionnal move went bad and I needed a truck and supplies in a hurry. He was extra helpful, pleasant and offered suggestions and alternative solutions to my problem which helped save me some money! I would recommend this location!

Recommended: Yes

The young male that assisted me (the assistant manager) was extremely helpful, friendly, answered all my questions, and just provided an outstanding customer service.

Recommended: Yes

Recommended: Yes

Quick check in process, showed us our storage unit, we unloaded and dropped off our truck! Customer service was excellent. We were traveling from across the country and due to weather, they were very flexible and worked with us about move in dates.

Recommended: Yes

The staff were very helpful and courteous and even stayed late so I could come back to pick up my driver's license that I left behind. Checking in was easy and went as fast as possible. I was given good information and all my questions were answered satisfactorily.

Recommended: Yes

Everything was great, fast and organized. The customer service was excellent and I had a great time during my experience at this location. I would most def recommend. :)

Recommended: Yes

I was pleasantly surprised with this place. Staff is friendly and the units are spacious and reasonably priced.

Recommended: Yes

Wonderful customer service, clean and affordable.

Recommended: Yes

Great location, easy access and very polite and knowledgable staff.

They made the move quick and easy.

Recommended: Yes

Overall, so far good experience

Recommended: Yes

Lindy & Mike are amazing keep up the good work.

Recommended: Yes

The couple at this facility were a joy to work with. It's old, but for the price, it's worth it and accomplishes the goal..

Recommended: Yes

Mike was very friendly and helpful.

I love the secure entry and exit.

Recommended: Yes

Recommended: Yes

Linda & Mike were great!!

Recommended: Yes

Recommended: Yes

Recommended: Yes

The customer service I received over the phone was fantastic. When I went to the actual facility the service was below average. I was quoted one price over phone but when I paid the first months rent is was not what was agreed. WhenI questioned the price I was rudely told I was wrong that I did not know what I was talking about. I asked to see reservation n I was told no. She only would produce her paperwork from her store. They woman was extremely rude. They over charged me for boxes instead of giving me cash she credited my account.

Recommended: Yes

Great

Recommended: Yes

Excellent

Recommended: Yes

Recommended: No

Best Storage around! GREAT management team. Clean, secure, safe.

This location is great! The couple in the office was very knowledgable and helpful. They went the extra mile to help me out. The facility is very clean, secure and easy to access. I would recommend this place to everyone.

Recommended: Yes

I love the hospitality of the employees as well as the facility.clean, organized and well kept. I got a 5X5 and an very pleased.it is much bigger than what I thought for my needs and at a great price compared to others. Also very easy to find and safe.

Recommended: Yes

Pleasant, staff was helpful

Recommended: Yes

Great

Recommended: Yes

Recommended: Yes

Very good.

Recommended: Yes

Excellent! Very fiendly and helpful. Signed up on the spot

Recommended: Yes

Recommended: Yes

Recommended: Yes

Recommended: Yes

It was a great price and good size storage and great customer service!

Recommended: Yes

Nice and easy to apply. Not too much paper work. I am a happy camper

Recommended: Yes

Great value great people!

I needed a place for less than a month and got a 10x10 for around 36 bucks and the people were very nice.

Recommended: Yes

Great!

Recommended: Yes

Good value for NOVA area

Compared to other facilities this is the best value I could find.

Recommended: Yes