Rory Quinn
Aug 05, 2023
Tremendously easy to see up and move in
This place has got the system down. I found them via their website, reserved by space with a few clicks (choices of climate controlled or outside, drive up or interior, etc...very detailed). Then I was able to register, put my payment info in, receive my space number and then download their app for access. All in 10 min. I pulled right in, went to the space, and found a lock provided (the climate controlled spaces seem to only take one type of keyed lock, so they provided it) as well as my insurance paperwork. I never even stopped at the front office. This was important to me because I was moving equipment for work and needed to get to several locations quickly. I'm a big fan. Well done!
Recommended: Yes
Michael Johnson
Oct 12, 2022
None
Gates needs to be fixed but other than that a great place.
Recommended: Yes
Ms Simpson
Aug 29, 2022
I would not recommend until the cart/dolly situation is corrected
After booking my unit at this facility, I asked about the push cart/dolly at the location. (They were not mentioned during the tour) I was told there was "1" "ONE" CART for the WHOLE unit/facility. Not cool at allllllllll. All the other were stolen/missing. You literal have to search the WHOLE complex to find that 1 cart/dolly.
Ms Simpson
Recommended: Yes
MARY BOWLING
Apr 11, 2021
EASY TO SET UP AND DEAL WITH
THE PROCESS WAS VERY SIMPLE WITH EVERYONE BEING VERY PLEASANT AND ACCOMMODATING.
Recommended: Yes
Marcella
Mar 31, 2021
Rodents
My unit is having traces of and large rat droppings present on my boxes and on the floor. Even as I sweep them out the next time I stop by there are more. I’m afraid of what may jump out every time I have to open it. I am presently looking for a new facility to move my belongings before they are damaged or infested. This is going to cost me more time and money to move my stuff again.
Recommended: No
Clinton Willis
Feb 24, 2021
Check-In process
The check-in process was painless and offered much help in understanding the full process. Very helpful.
Recommended: Yes
Lucinda
Feb 24, 2021
Easy experience
Easy and accessible unit. Staff very helpful.
Recommended: Yes
Jeremy Dennis
Jan 07, 2021
Perfect
Very easy check in process. Lock and key were right there in the unit. Pricing is great plus insurance let’s me know my stuff is covered.
Recommended: Yes
Kerry
Jan 04, 2021
Super Customer Service
This rental was effortless. Great Location with great customer service. And I love the app for entering the facility.
Recommended: Yes
Aaron Shramek
Sep 02, 2020
Best prices between Washington DC to Fredericksburg, VA
I found this place online and it beat other locations' prices enough to make me drive 30 miles for storage. Their staff is great and the unit i received was clean. Definitely recommended.
Recommended: Yes
Wanda Walker
Jul 14, 2020
Jennifer was Great!!
Your customer service representative, Jennifer was very professional ,polite and friendly. She explained the complete process and made it easy to work with Public Storage.
Recommended: Yes
Parker
Apr 11, 2020
Service was fantastic, unit was clean and cool.
Unit rented was clean, and I was pleased with the temperature it was kept at. Erica, the customer service rep, was also very friendly and very helpful in exposing all the fine details about the rental agreement and making sure I had everything set up prior to moving in.
Recommended: Yes
Phillip Kenoyer
Feb 25, 2020
Helpful and friendly staff
Helpful and friendly staff. Showed me two different storage rooms and let me pick which one I wanted.
Recommended: Yes
Julie Howard
Oct 08, 2019
Great promotions
Great promotions, great location and great employees.
Recommended: Yes
Jayne Reck
Aug 15, 2019
Excellent facility
Excellent facility! Darci is very professional and friendly!
Recommended: Yes
Daniel Dunn
Aug 15, 2019
Staff was excellent
Staff was excellent, professional and helpful. Move in was easy... nice and clean facility.
Recommended: Yes
Glo B.
Jan 03, 2019
Great service!
Great service and clean storage units!
Recommended: Yes
Steve Anthony
Dec 21, 2018
Janet did a great job in helping us...
Janet did a great job in helping us with all of our needs.
Recommended: Yes
Deborah Patton
Sep 20, 2018
Great Experience
Great experience. Helpful staff, clean and well-lit area, secure fencing.
Recommended: Yes
Michael Manning
May 29, 2018
Prices are way too expensive and quotes...
Prices are way too expensive and quotes were dependent on time, date and person talked to or web browser used.
Recommended: Yes
Melissa Frank
May 22, 2018
Great experience so far
Great experience so far, price was much less than anticipated
Recommended: Yes
Paul
Mar 27, 2018
Satisfied
Simple, safe, and cost effective storage solution, hands down.
Recommended: Yes
Jim Rake
Feb 08, 2018
Excellent
Excellent! - Emily, the attendant or Manager was very professional, and informative. The facility was very clean. The provided clear instructions and were very helpful
Recommended: Yes
pbg
Feb 06, 2018
Great service, great everything!
Great service, great advice - Natalie (manager) was phenomenal - highly recommended!
Recommended: Yes
Tracey Bell
Oct 11, 2017
Outstanding customer service. Very concerned with ensuring my needs were met. Very efficient and knowledgeable.
Recommended: Yes
Courtney Coe
Oct 09, 2017
Needed a short term storage solution. This place looks small from the road, but can fit tractor trailers. The staff is friendly and easy to work with.
Recommended: Yes
David Castine
Sep 11, 2017
Great experience
Great experience. Natalie was knowledgeable and helpful.
Recommended: Yes
David Castine
Sep 08, 2017
I had the pleasure of working with Natalie today as she helped me select a unit as I begin to prepare to move. She was very pleasant, personable and professional through the entire experience. Thank you for your help Natalie, great job!
David
Recommended: Yes
Kimberly Richardson
Sep 08, 2017
Moved to the Stafford area from another state with a large amount of items to store which caused an issue with Public Storage. Public Storage has an overnight parking policies in which a truck cannot be parked overnight until it can be picked up by the moving company. Since the company I used to transfer my items parks a truck until the next working day this caused some issues and concerns.
I spoke with Sydney about this dilemma and the circumstances. She was determined that we could make it work and thought out of the box so when the truck arrives tomorrow there will be no issues.
Moving to another state has enough rough roads, to worry about how to coordinate the delivery of your items is a whole other angst. I am very appreciative of how Sydney took control to find a solution. She definitely went above and beyond her role and it is greatly appreciated!!
Recommended: Yes
Jamie Ludlum
Aug 16, 2017
Natalie is truly the most hardworking individual at this location. Anytime I go in with my friend to help her with her unit, Natalie seems to be the only one I notice actually working. She definitely exceeds what is expected and is a great asset to the company!
Recommended: Yes
Amy Kaye
Jul 20, 2017
ASK FOR NATALIE
ASK FOR NATALIE! She was amazing on a very stressful moving day and went above and beyond to help me. I would recommend this company and particularly this location to anyone!
Recommended: Yes
Sandra Carle
Nov 20, 2016
Smooth and easy
Thanks to Shay (in the Stafford location) for making my leasing experience smooth and easy. I only needed a very small space that wouldn't hurt my budget. So, I am happy with what Public Storage offered.
Recommended: Yes
Kenneth Pickering
Apr 19, 2016
Pickering
Totally satisfied! Thank you.
Recommended: Yes
bd
Apr 19, 2016
Couple Issues
Rates jumped substantially after 6 months so moved to smaller unit - however, forced to buy a new lock for the new unit @ $20! So now I have an unused lock. People's leftover junk cluttering the hallway.
Recommended: Yes
Gail B.
Apr 06, 2016
PS is a very professional, easy, convenient, one-stop-shop, for my storage needs!
Just started renting, but experience is great so far! Very easy and convenient. Professional staff. I would recommend PS to all my neighbors and friends!
Recommended: Yes
Mark Nelson
Sep 02, 2015
thank you
they made it easy to do bizz and where help full
Recommended: Yes
Janett Duran
Jul 09, 2015
great place
Wonderful service and recommend this place to everyone. Fast and convenient with great security.
Recommended: Yes
Ryan R
Feb 15, 2015
Good pricing, friendly staff
I would recommend this PS. Overall, I was very satisfied. The only SNAFU I had was when I showed up to store my trailer, they were surprised that I was actually coming to store something, and not just look at the storage area. Also, this location had very little "in front of the gate area" to park my vehicle and trailer so I could go inside and do the paperwork. Otherwise, I am very satisfied.
Recommended: Yes
