Public Storage - Sterling - 45941 Old Ox Road

very clean and easy access to storage

I am very pleased with my move in last Sunday. The lady that helped me ( sorry I did not get her name!) was extremely helpful and professional. I would for sure recommend this location!

Recommended: Yes

Very easy

The process was done online in minutes, was given a gate code , unit number and everything very fast. The unit is clean and facility is easy accessible. No complaints here!

Recommended: Yes

Quick fast cheap and they call you back

Unit was clean, getting there was easy, staff was nice.

Recommended: Yes

So far, so good

The rate is always fantastic when first moving into a unit (first month $1, etc.), but because they reserve the right to raise their rates at any time, it can get a little tricky. My last rental in 2021 started out costing about $13/month for a large room. By the time I canceled it 3 months later, it was already up to $160 and about to increase again. I'm hoping that won't be the case this time around!

Recommended: Yes

Quick and easy storage solution

I looked online for a storage space near Dulles Public Storage has more than 1 facility and more than 1 rental option. I did everything online, it was smooth and easy.

Recommended: Yes

Easy, convenient, affordable

Happy so far!!! Lots of easy space.

Recommended: Yes

The storage unit was cleaned

The storage unit was cleaned and recognized

Recommended: Yes

Good I will recommend.

I will recommend. It is clean and good location.

Recommended: Yes

Spacious facility

Access is from 6am-9pm. Conveniently located and accessible

Recommended: Yes

Difficuld to find the unit due lack of information

It was difficult to find the unit because of the insuficient information provided. First, there are 3 building on this location: building A, building B and building C. I was given only the unit number, but not the information on the floor number or which building it is. Also, there are no arrow signs on each of the floors that would direct the customer to the ara where the unit is. So, it turned out that my storage unit is on the secod floor of the building C. All of aforementioned would be highly helpful. Also, the management never responded my messages left after the office hours. Since I was paying the 2 movers $100.- per hour and came tired by a moving truck from NYC to Sterling, VA, and Public Storage office was closed, at the time, I was not happy to be roaming through the whole complex for 45 minutes to find my storage unit.

Recommended: Yes

Great customer service

The guy that helped to check me in was amazing. I have never had a storage unit so he walked to through the entire process. Great location

Recommended: Yes

thank you

thank you...........................

Recommended: Yes

Good location. Clean property. Secure. Good price

Good location and excellent service very clean and secure

Recommended: Yes

Good value

Selected this storage unit from among several in the area based on price, climate control, and proximity. Subsequently identified 4 levels of physical security. The manager took the time to show me the facility and answer questions. Recommend selection.

Recommended: Yes

Very nice and bigger than I thought

Hard to find where it was at but overall very nice and exactly what I needed

Recommended: Yes

Just what we need

We got our unit for a good price and it is more than enough room for our things to store. Someone even called to follow up since we were unable to move in on our move-in date, which was nice.

Recommended: Yes

Awesome experience

The sales person gave me all information, it was fast check in, it was easy to move.

Recommended: Yes

Online reservation is not enough

After I made my online reservation, there was no indication that I could lose the space I reserved if I did not complete my registration online immediately. As a result, when I arrived 7 days later to claim my space, I was informed that it was no longer available and that it was incumbent upon me to complete the registration online to secure it. I have reviewed the materials emailed to me and that was not stated. Luckily, I got a good deal on a remaining space. I also would have appreciated more transparent pricing when making the online reservation in terms of clearly calling out the added cost of insurance and the need to buy a cylinder lock. Also, the elevator closest to our storage unit was out of order which resulted in a much longer walk to move in our stuff.

Recommended: Yes

Would have loved if they provided a map!

I had a lot of difficulty finding my unit but when I did it was smooth sailing from there.

Recommended: Yes

Perfect, safe place to store

I just started storing my items at this location and the process was seamless. It was quick to sign up, relatively easy to find my unit once I had a map, and clean. They also provide cylinder locks for your unit which enhance security.

Recommended: Yes

Great customer service.

Easy on-line reservation process. Great on-site customer service: they know the promotions and limits, they know their inventory, they are good listeners. This facility is CLEAN, quiet and easy to negotiate.

Recommended: Yes

Every thing went smoothly

The Agents were awesome and very helpful

Recommended: Yes

Easy access, helpful & knowledgeable staff , clean and well managed.

I found the experience of renting my storage solution very positive after the task of moving and packing. The staff was attentive, helpful and efficient ; the price was very competitive in the busy Dulles Airport area. This location offers accessibility and security on top of a variety of storage options. I have already suggested this specific location to several associates and friends ! Thanks !!

Recommended: Yes

Quiet, informative, and easy to navigate.

Much more room than I expected, was able to move in all of my belongings at a low price.

Recommended: Yes

I really like this place feels secure

I really like this place feels really secure and is clean and the stuff members are awesome

Recommended: Yes

Very pleasant experience

Easy paperwork, clear explanation and helpful staff made my experience very pleasant I will definitely recommend this place for your storage needs.

Recommended: Yes

Good price, location for storage

Thanks for a quick and smooth move-in process!

Recommended: Yes

Promotion is misleading

The “first month for $1” only applies to the rest of the calendar month, not the first 30 days. And the facility I rented from forces you to buy their own lock even though you might have your own.

Recommended: Yes

This place met my requirements

I am very picky with selecting a storage unit to store my stuff. This place already exceeded met my requirements. I would come back in the future.

Recommended: Yes

This is a free, helpful service

Clean, efficient, secure facility. Good location.

Recommended: Yes

Great storage location

Absolute fair and great value storage location. Very close to Dulles airport which is excellent for business travelers and professionals like myself.

Recommended: Yes

Affordable

Friendly and helpful staff! Amazing prices!

Recommended: Yes

Good Storage facility

Nice clean and friendly facility.

Recommended: Yes

Great location, clean and great customer service.

Lauren, site manager, is tops! I have used many storage facilities over the years and Lauren is, by far, the most organized and efficient pre/check-in process I have experienced. She knows it all, while being friendly and professional - in the face of a pandemic too!

Recommended: Yes

Excellent service and very...

Excellent service and very accommodating.

Recommended: Yes

The women at the front desk were very...

The women at the front desk were very professional but also very friendly and helpful. The storage room was very clean.

Recommended: Yes

2 Thumbs Up!!

The Herndon, VA Public Storag on Old Ox Rd is OUTSTANDING!! The facility is clean, and well managed. The staff is great to work with. Every time I have had an issue the staff has had a "Can-Do" attitude and resolved them before I even finished explaining. I give them 2 thumbs up on the awesome scale.

Recommended: Yes

Elizabeth was great to work with and I...

Elizabeth was great to work with and I have moved some stuff in already without any problems.

Recommended: Yes

Lauren at the Sterling VA

Lauren at the Sterling VA location was amazing. She made everything quick and painless. We like the convenience of being able to come and go through out the day with our things. Thanks for making this transition easy!

Recommended: Yes

Everyone we worked with were courteous...

Everyone we worked with were courteous and always helpful. The building and units are clean, well lit, and comfortable.

Recommended: Yes

Smooth process

Smooth process, very helpful, low cost!

Recommended: Yes

ENTRY doors are always broken and stuck...

ENTRY doors are always broken and stuck open. FIX THEM ALREADY.

Recommended: Yes

Public Storage

5 Stars: Exellent service from young lady at the desk. Very patient and very informative. Easy check in and very decent price for my unit.

Recommended: Yes

Service Agent at the Sterling Va office...

Service Agent at the Sterling Va office was very helpful and professional

Recommended: Yes

Excellent services

Excellent services

Recommended: Yes

Great experience

Great security and excellent customer service!!!! Staff have been very attentive in meeting my needs and providing assistance! Thank you!!

Recommended: Yes

My door code is still not working

Can someone call me when my door code works. I have already been stuck inside the storage waiting on a call to get the door open.

Recommended: Yes