Jeanne
Feb 12, 2024
Top Notch Service!!
I am a REPEAT customer!! Office customer service is ALWAYS friendly, kind, helpful, and reliable!! They get an A+ for efficiency, and Their advice has served me well and perfectly. Whether it’s a truck or a locker, the experience is ALWAYS clean and smooth! 👍🏻
Recommended: Yes
Seth Berger
Dec 03, 2023
Nice facility
I reserved a 5X10 unit. When looking at the facility I was shown some of the other sizes and ended up getting a 7X10. I liked how clean the place is kept. The layout with the covered uploading zone at elevators is a plus for the Washington rain. Provided carts to help you move your items to your unit are vey helpful and roll nicely. I actually like the lock setup. The key stays in the lock till it’s put back on. When the key is attached to your car keys it’s easy to not forget it. Even with the lock on your keys, it’s still light and small enough to put in your pocket while opening up the unit. I do wish the unit didn’t cost as much (but who wouldn’t want that) but with the security and amenities it’s definitely worth it in my opinion.
Recommended: Yes
Derek K
Nov 10, 2023
Easy in and out.
Got my unit on a a regular afternoon as I had the chance. Didn’t think I’d be moving in that day but I did, and couldn’t have been more happy.
Recommended: Yes
Trysta Carlsen
Sep 24, 2023
Great customer service
The employee stayed late so I could get my unit way cool
Recommended: Yes
Mike Norman
Sep 15, 2023
Very clean, modern, price was very competitive.
Clean, yes. Price right? Yes, but Abby is fantastic - she sealed the deal. Thank you for employing such a wonderful customer focused individual to run your business!
Recommended: Yes
Frankie wilcox
Jun 17, 2023
Very nice place and decently priced.
Clean, easy to get to units. They have rolling carts for you if you are not on first floor. The elevator is great!
Recommended: Yes
John strand
Jan 16, 2023
潇摯
No reviews needed,ok, none,needed
Recommended: No
Jodie
Sep 04, 2022
Very clean and secure... customer service helpful while still not helpful.
Biggest gripe about my experience so far is that I was double charged (issues with on the phone booking) and it taking me between 10 and 15 minutes for the desk person to realize this. No manager on duty and there hadn't been one for a few days. My issue probably would have been resolved if there had been one. As it stands, it is unclear if my issue has been resolved. I am moving from about 150 miles to the area where this unit is so I reserved online and got a call immediately with someone to finish my booking. They were obviously new. I didn't know I was getting a second story interior unit until the day I moved in 3 days later. I was charged first month (supposed to be a 50% special for first 2 months), a $25 one time admin fee, insurance, and a lock. Within about an hour or so, the additional charges came through at half of what I had just been charged but for unit rent and insurance. I decided to not call the number they offered since I am dealing with closing on 2 houses at the same time and thought in person might be better. Not so, as after 10-15 min of back and forth on why his explanations didn't make sense, he finally saw an issue...not what it was or how to solve it but that what i was charged didn't seem right. Really hope this gets resolved. Also, they mandate insurance and will charge you first....no option to upload proof of existing insurance...and then credit back. Very annoying.
Recommended: Yes
David McCleerey
May 18, 2022
Great if you make payments on time
Price goes up add late fees liens insurance, new locks etc price increase year new year. Went from $79 to $179 plus late fees 2 months late over $1000 and they sell your stuff. Make sure you have an updated address because they will send it to your old address and not email you or call you to let you know your stuff is sold. Still waiting on my military documents, tax info and personal pictures that have not been returned.
David McCleerey
Recommended: No
MKS5
May 01, 2022
Great experience!
Megan was great to work with, very friendly, professional and efficient. Facility is very clean and convenient.
Recommended: Yes
Angie Bell
Jan 11, 2022
Very clean
Very impressed with the staff.
Very helpful!
Recommended: Yes
Mike s
Oct 14, 2021
Andrew is a good dude
Got us in and helped is out. Good service and friendly demeanor. Will be referring family and friends.
_mike
Recommended: Yes
Megan
Sep 24, 2021
Wonderful customer service, secure, and very clean
This is a wonderful facility. Very clean and secure. The manager was very helpful and knowledgeable. Would highly recommend
Recommended: Yes
Sheril
Aug 23, 2021
My experience was great
Great experience! Front desk was very informative.
Recommended: Yes
Andrew
Jun 26, 2021
Awesome Customer Service
Mine was a same day rental and it was incredibly easy and fast due to the outstanding staff. I was even able to rent a small truck for the next day. This is a new facility and well maintained. The climate control was excellent even on a super hot day. The facility also has 8 carts that all work smoothly.
Recommended: Yes
Alyssa Buck
Jun 14, 2021
Kind staff, great storage units
Staff is very friendly. They have different storage options, and have equipment to help move your belongings around. This place is very clean. Has security codes to get in and out and through doors and elevators. Overall feels very safe.
Recommended: Yes
Connie
Jun 02, 2021
Excellent customer service!!
It was very easy to move stuff into the storage rental.
Recommended: Yes
Breanna
May 17, 2021
Wonderful
Very good price an a nice stuff who help u find the best unit with the right price
Recommended: Yes
Vicki Noel
May 12, 2021
Friendly , clean , easy set up storage units
I was impressed with how easy it was to set up an account for a storage unit. Friendly service , very informative. They had a nice big cart to move the boxes on, and elevators.
Recommended: Yes
Vicki Noel
May 12, 2021
Clean, and informative Friendly service.
Friendly customer service. Storage unit clean. Loved the carts to move the boxes. Elevators nice.
Very informative.
Recommended: Yes
Keri Ramirez
Apr 10, 2021
Good experience so far
Very clear. Carts make loading and unloading a breeze. ONLY drawback is having to use a code so many times.
Recommended: Yes
Savannah
May 18, 2020
Clean, new, great communication, decent price!
Highly recommend. Great brand new facility with very nice staff.
Recommended: Yes
Marissa
May 17, 2020
Great service
Clean and friendly staff. Very nice and decent priced.
Recommended: Yes
Dannie
May 16, 2020
Friendly, Clean, easy access
Location, location, location, this is a safe secure, weather tight facility, i will sleep well knowing that.
Recommended: Yes
Dan
Sep 02, 2019
Great Facility
Very nice complex, clean and spacious. Great friendly staff.
Recommended: Yes
Marla Barritt
Aug 28, 2019
Great new storage space
Rented a 10x30 space; very clean and helpful staff. Security seems good. Price on move-in is awesome! But after 3 months, goes up pretty steep. Otherwise, very happy!
Recommended: Yes
