Farrah Miner
Aug 29, 2023
Customer Service and Access
The customer service from David was A++++ when I was purchasing the unit. The access is so easy with the app and the automatic gate is great with the app.
Recommended: Yes
Linda Johnson
May 30, 2023
User friendly
Cameron helped me with my access code and with my lock as this is the first time I have rented a storage unit.
Thank you Cameron.
Recommended: Yes
Alison Tuerff
Nov 19, 2022
Jennifer was amazing
Jennifer, the manager, was extremely helpful and kind. She made sure everything ran so smoothly.
Recommended: Yes
Alvin
Oct 02, 2022
A few considerations:
They don't tell you that 10' wide is less than 9' wide doorway so pretty difficult to get wide trailer into. The aisle is pretty narrow for negotiating truck/trailer. The on-site staff person was pleasant and helpful when you could find her.
Recommended: No
Amirah
Aug 23, 2022
Unit was exactly as described!
Unit was exactly as described and facilities were clean and easy to navigate. There were several dolly's available which made it easy for us to show up and start moving things into our unit right away. Our unit was on the third floor but the elevators moved quickly so it wasn't a problem.
Recommended: Yes
Imelda
Jan 31, 2022
Boxes, clothes bed
I don't know?????? .....,.............................
Recommended: Yes
J. Manabu Taylor
May 27, 2020
Jennifer and Larisa are Fantastic!
Jennifer and Larisa were fabulous...went up and beyond with rental information and Larisa provided a COVID appropriate tour of the Storage unit. I was very impressed with the customer service...answered all my questions, provided important advice and ensured this was an efficient process! Bottom line, I rented immediately!
Recommended: Yes
MJ Richards
Aug 22, 2019
Jennifer is Wonderful
Jennifer is lovely and even remembered us from a couple years ago when we had to store over the summer. So friendly and kind! Spaces are just what we're looking for and for a great price.
Recommended: Yes
Keith Toolan
May 29, 2019
This is my first storage unit that I...
This is my first storage unit that I have rented. The people in the office were very helpful, they explained the process very clearly,and I got a $75.00 discount. Joe was very helpful in showing me where my storage unit was located, explaining how to open the entrance gate, buying a lock, getting insurance, and renting my unit. Thank You!
Recommended: Yes
Brooke H
May 14, 2019
Thank you
Thank you. The nice lady Jennifer gave us lots of good information and I found a great place.
Recommended: Yes
Lalynn Hines
Apr 08, 2019
Joseph was Great!
Joseph made the reservation process so easy and helped me get into the right sized unit. The one I originally wanted would not have accommodated all our items. He was friendly, Knowledgeable and provided great customer service.
Recommended: Yes
Lisa Tweter
Mar 12, 2019
Made it very easy !
Made it very easy !
Recommended: Yes
Nishant Bilaiya
Jan 14, 2019
Excellent
Excellent. Whatever I needed, I got it. I reserved a bigger unit but the storage manager suggest to keep a smaller unit for my need and it was perfect. I ended up paying less for my need.
Recommended: Yes
Shamim H
Dec 18, 2018
Overall good experience
Overall good experience, but online shows that next due is on January 1, but it should be Jan 15.
Recommended: Yes
Nicole Jobson
Oct 30, 2018
Great welcome and easy check-in
Great welcome and easy check-in. I wish I wasn't on the third floor and so far away, but that paled in comparison to the warm greeting and available hours. I needed to move-in on Sunday and the storage I had originally reserved was not open and would not work with me so I truly appreciate the available hours.
Recommended: Yes
Lisa Lawrence
Jul 10, 2018
Jennifer showed me all of my options...
Jennifer showed me all of my options and gave me valuable moving hints. Downsizing is very difficult psychologically and physically, but she made it as painless as possible to get my things stored. She was professional, caring and added some needed humor to my situation! After my first visit with her when I was just checking the options out, I went back and rented here because of her. Thank you to Jennifer!
Recommended: Yes
Manoj Satyawali
Apr 10, 2018
I think you have very nice and clean...
I think you have very nice and clean storage rooms. Will be doing business with you again in future.
Recommended: Yes
Jennifer Vandiver
Mar 05, 2018
Jennifer did a wonderful job providing...
Jennifer did a wonderful job providing me with all the information I needed to feel comfortable with my choice to store with this facility. Thank you!
Recommended: Yes
Christina C.
Nov 06, 2017
Great customer service
Jennifer was very helpful on choosing the correct storage unit and also pointed out the savings between each unit.
Recommended: Yes
Zachary Stevens
Sep 07, 2017
Jenifer is amazing, great customer service. Quick to the point. And knows her stuff! Picked up a unit today and am very happy with the way I was treated.
Recommended: Yes
Geri Massengale
Aug 29, 2017
This is my first time using Public Storage and Jennifer made the process so easy! She's awesome to work with. I know our things are definitely in good hands :)
Recommended: Yes
Floyd Standifer
Aug 10, 2017
Everything was good and faster than ...
Everything was good and faster than expected
Recommended: Yes
Alexander Moseid
Jul 06, 2017
Honestly cheerfully helpfully compassionate for every customer, definitely running the whole office buy herself without even flinching or breaking a sweat and yet she makes sure everyone feels like they are her most important customer of the day. Definitely goes above and beyond taking the time to clearly go over every option to fit everyone's exact needs as well as throws in all the extra tips she care to make sure whomever she is helping is taken care of not only not but in the future here as well.
Recommended: Yes
Brittany Allen
Jul 06, 2017
Shout out to Jennifer! She was awesome. Came in today for a reservation and had lots of questions and she was very helpful and very patient with everything I needed help with. If anyone has any questions about renting a unit here talk to Jennifer in person or over the phone her customer service is great!
Recommended: Yes
Kelsea Robson
Jun 30, 2017
Jennifer the property manager is a lifesaver! I found out at the last minute that the movers would arrive from CA the next morning, so she stayed late at the office to get me setup with my unit a day early... Very patient, thorough, friendly and considerate! I recommend this location 100%
Recommended: Yes
Mary Lou Roof
Jun 25, 2017
Well managed
Well managed, clean, easy access. I trust this location. One thing that would help is to have a few dumpsters around so when we unpack our worldly goods we can easily toss the recyclables.
Recommended: Yes
Roy Rankin
Apr 25, 2017
Jennifer made the rental process ...
Jennifer made the rental process simple. Thank you
Recommended: Yes
Michael Swartz
Apr 11, 2017
Very efficient staff
Very efficient staff, knowledgeable, friendly and more then willing to help you have a great experience at a time (moving) that can be hectic at best
Recommended: Yes
Jeff Hardy
Feb 02, 2017
Jennifer mad it easy
Jennifer answered all my questions and helped me pick out a great unit and it was less than I thought. She was great.
Recommended: Yes
Daniel Couttolenc
Sep 20, 2016
Review
The facility is very clean and well lighted. The service provided by Shawn, the manager, was very helpful and efficient.
Recommended: Yes
华
Jul 19, 2016
No friction, just typical experience renting storage space
No friction, but the $1/1stmth wasn't really that because there's an undisclosed, til your done admin fee of $24
Recommended: Yes
James Jones
Jan 13, 2016
Storage Opinioon
A very good facility, but for security, am not really sure why you need to input the gate code both to LEAVE as well as going into, even though it is wide enough for 2 way traffic.
Recommended: Yes
Rebecca Crimmins
Jul 14, 2015
Great Experience!
I have rented storage space from Public Storage many times over the years. I must say that I had an extraordinarily good experience with this rental. The site manager, Jennifer, is professional and gracious. She also keeps the property clean. I would highly recommend this Public Storage location.
Recommended: Yes
Cynthia Jernberg
Apr 10, 2015
Jennifer was AMAZING!
What an easy transaction! We were in and out w/in minutes, and I feel extremely confident keeping all of my belongings here.
Recommended: Yes
Stephen Larimer
Feb 16, 2015
Very pleased with the facility - clean, dry, easy access
Very pleased with the facility - clean, dry, easy access
Recommended: Yes
Martyn England
Dec 16, 2014
Excellant Service
Public Storage 21616 13640 Bel Red Road Bellevue, WA 98005-4504 Jennifer was very helpful, even when I realize I had miscalculated the amount of space I required. good efficient service with a smile. Thanks again
Recommended: Yes
Brad Smart
Aug 19, 2014
It was very easy to start the rental process!
The staff was very informative and had exactly what I needed.
Recommended: Yes
