Kimm
Feb 12, 2024
Totem is the place to store ALL your things
I worked with Totem to get my things moved in. I had to do everything over the phone and online as I am currently out of state. I was able to have my friend be my point person and coordinate getting my items in the unit. Tiffany was extremely friendly and walked me through the process. Then the gentleman who was on site during the move in helped finish up the process. He was extremely thorough and made sure that I was fully informed as well as confirming that I was giving permission to my friend to store my stuff. They even set up a temporary gate code so that my ex could continue moving in my stuff at his own pace. My situation is unique and they treated it that way while being empathetic about my circumstances. I will definitely be recommending them to my friends and family.
Recommended: Yes
Forrest Keyes
Jun 26, 2022
Great rates, great service, a little bit rundown.
The location is great for our purposes. It had the best rates. The customer service was excellent if not a little short-handed. The storage apace itself was well maintained inside. However, the surrounding area is a little rundown, and cluttered with parked moving trucks and a motor boat on a trailer, that’s lining the outer edges of the storage area. If you happen to have a unit across from one of these parked vehicles, then you will be blocking the through path for other cars while unloading. Also, I was looking for a 10’x10’, with an outdoor drive-up access, and expected a wide rollup door, and it was not specified to me that the unit available only had a 36” hinged door. I found out that detail after I had purchased the unit and visited the space. If this feature is important, ask questions before going through all the paperwork. One thing I will say, is that I had misplaced the keys to the lock, shortly after I had purchased it. They replaced the set for me immediately at no extra charge. And again, their rates were half of what the surrounding, competing storage facilities were. So any minor misgivings I have listed in this review was worth overlooking, in my opinion.
Recommended: Yes
Audrie Woods
Jan 29, 2022
False price advertisement
I saw a lower price in the ad for a 5×10 under 100.00$ monthly charge but when I talk and go over paper work the price changes to 124$ momthly so because my first two momths are only 75 with insurence I took it but wish now I stsyed with Public because since the price is not affordable after the two month promotion I can not keep the storage unit
Recommended: No
Jim Hooker
Nov 12, 2021
Nice facility
Very convenient for us. Clean and well managed.
Recommended: Yes
Daniel burford
Jul 26, 2021
Terrible
The worst customer service I ever recieved from any storage facility and I've been renting storages my whole life. Someone I knew was getting a storage so I said come to my storage it's great and told 3 different people to put in my referal for the half of my rent this was over 6 months ago never recieved the half off my rent and talked to every person that works there about it and all I got was the run around and now I'm getting kicked out because I'm associated with those people and they got kicked out. I'm not even friends with them anymore. I want my money since that's the reason I'm being kicked out anyways
Recommended: No
Rachelle & josh
May 27, 2021
Very pleased!
We like it at totum storage! Nice, easy going helpful staff, easy to access units, and a very affordable price that no where else could beat!! We are overall very pleased !! Oh! Plus they are okay with my big puppy running around there with me ;)
Recommended: Yes
Riley Tingman
May 13, 2021
Great! Clean, and Secure!
The woman who helped us out was very kind and had great care for her customer! Great unit, clean and everything looked up to date. There were even staff onsite sweeping the lot as well as a security patrol and cameras everywhere.
Recommended: Yes
Jennifer Craven
Apr 30, 2021
Amazingly fast service and genuinely nice relaxed feeling there...
I am so glad that my friend recommended me there I felt comfortable I feel my stuff is safe I can talk to the then please I recommend anybody that looks through this if you truly need a storage area where you feel comfortable and you feel your stuff is going to be safe that this is the place they're wonderful thank you totem...
Recommended: Yes
Andrea
Oct 27, 2020
Awesome
They are awesome. Pretty laid back
Recommended: Yes
Kathia
Aug 13, 2020
Great customer service!
clean unit, great price, and really good promotions
Recommended: Yes
Maria
Aug 01, 2020
It was a very good unit!
I would recommend this place to anyone!
They took care of me and my family very well!
They handle everything extremely well.
I would like to give Daniel & Zdreck (Im pretty sure I misspelled his name sorry)
But good business!
Recommended: Yes
Kathy Benson-Schafer
May 31, 2020
Great Customer Service!
We rented a 5x5 in Jan, The staff were amazing! they have great competitive pricing and the security is perfect, they have live on sight staff that gives you an extra layer of protection. I would recommend this facility to anyone that is looking for a storage; they also have u haul rentals; we are planning to use one to move out our stuff next month:) Pricing all around cannot be beat for the area. Thank you to all the staff Totem;) Keep up the awesome service!
Recommended: Yes
Valerie
Mar 10, 2020
100% will recomend this service
When i first moved here to Washington over 3 yrs ago , i should have choosen Totem Self Storage, i find myself in a situation where im having to use a storage unit again .
Im very happy and satisfied with the level of professionalism excellent customer service and very helpful.
I definitely will recomend to anyone looking for unit to store their belongings.
Recommended: Yes
ryan summers
Jan 18, 2020
Quick turn around
I needed a unit to rent, went online and searched via Uhaul's storage directory.. found Totem and I liked their pricing, reserved a unit via online, went in a they made it happen now i have a sweet storage unit. Easy peasy.
Recommended: Yes
Larry
Aug 23, 2018
Great fast service
I needed a storage asap and the employee at the time at totem storage was very helpful and was able to get me into a storage right away at an affordable price she was very helpful and was able to anwser all questions i had i am glad i chose totem storage to store my stuff the site seems very secure and has a great camera system monitoring the yard i feel comfortable with my belongings being stored there.
Recommended: Yes
Kerri
Jul 23, 2018
Super happy with the move to this unit
Everyone was and has been very friendly. I am very happy with my move to this storage facility
Recommended: Yes
Tahni
Jul 18, 2018
Clean small convenient extra space
Space is clean and close to the highway
Recommended: Yes
Martin
Jun 22, 2018
Great service and prices!
I needed a storage unit after a recent divorce and priced out several in the area. Totem had great prices and an incredibly friendly staff. I am quite happy with my decision.
Recommended: Yes
Mari
May 28, 2018
Nice, friendly and affordable
When we needed a unit on short notice, totem self storage was there for us, at a affordable price and efficient service
Recommended: Yes
Lisa
May 07, 2018
Moved in - Great customer service
Moved in this last Saturday - all went well. Would have liked to know in advance that our 10x15 unit did not have a garage door ... but 2 doors instead. Appreciate the locks!
Recommended: Yes
Bryan
Oct 05, 2017
Friendly and attentive
Great Experience! Friendly staff!
Recommended: Yes
Amanda
Aug 06, 2017
Best customer service
We reserved online and got a call right away. We would have reserved a unit too small if it was not for her calling us and asking and walking us through! The office was clean and offered extra security measures. Easy in and out accesses. Easy driving in and out of the lot. Perfect for storing a car in the unit.
YOU CAN TYPE YOUR CODE FROM YOU CAR WINDOW. In a lot of storage places you have to get out of your car to open the gate but here you can easily roll down your window and type away :)
Recommended: Yes
Larissa Baird
Jul 17, 2017
Budget friendly storage
Hidden gem in Kent. Small problem on day of move-in. There were already locks on my storage unit that were put on by the property for some reason. When we got there with a truck load of my stuff, the person on staff at that time was apparently out to lunch but the sign on the door said they would return at 6. We were panicked and started making phone calls. After 20 minutes and two voicemails we left but as we were leaving my son noticed that we passed the person working there and turned around and caught her. She removed the locks right away and we were able to get in. Turns out she out the locks on the unit herself after doing a lock check. But we were on a pretty tight schedule and this put us behind schedule and as a result, I had to return our rented truck late and had to pay for an extra day. I don't know if there was a communication issue at the property or what but I think I should have been able to get into my unit right away.
Recommended: No
SHELBY
Jul 10, 2017
Happy to be storing with you guys
Everyone was easy and good to work with.
Recommended: Yes
