Public Storage - Lacey - 8200 Martin Way E

Great customer service!

The team in Lacey did a great job

Recommended: Yes

clean but a bit awkward

I appreciated this affordable unit. Has the new and kind manager. This one does not have outdoor parking for rigs just closed units. There's room to back up to them but there isn't a way to pull in and out going forward without backing up somewhere. If it got busy it would be very awkward.

Recommended: No

All went well, no issues

Suggest an auto gate when exiting

Recommended: Yes

Great service everyone was very helpful!

Great convenient location! They had everything there that I needed! Answered all my questions! Felt safe!

Recommended: Yes

Fast

Fast, friendly and efficient customer service. Clean units, locks work, very reasonably priced.

Recommended: Yes

Great.

Great James was very helpful and I enjoyed working with him.

Recommended: Yes

Amazing Service, fast and affordable!

Incredible job from Public Storage, shout out to Britney, she made the move in experience the best I’ve had!

Recommended: Yes

Easy Process

I reserved my storage space, was contacted immediately. Went in the next day, the young lady that took care of us was awesome, process was easy. They provide good security on their property and ensure you are well taken care of. They have reasonable prices in the area.

Recommended: Yes

Very smooth and knowledgeable staff!

This was a time of crisis for me and the Staff were amazing. They took my information, had me set up and I was out in 20 min. Thank you Sue!

Recommended: Yes

Good all around.

Easy signup, good rates, friendly and helpful office staff.

Recommended: Yes

Super friendly and out of the way...

Super friendly and out of the way helpful staff.

Recommended: Yes

Out of all the storage places in town...

Out of all the storage places in town this one has been my favorite. Hopefully when u go in u get Max to help you! Prices are the best I could find in Olympia and access is till nine pm. The units are really nice and clean and the height is taller than any amount of boxes u could probably stack up there. Bring ur own lock with a key and save 20$ by not having to purchase their lock.

Recommended: Yes

This five star rating system is...

This five star rating system is probably nonsense. I have a feeling that the gentleman that rented me my unit will get crapped upon for anything less than a perfect 5 star review, as corporate culture is harsh and irrational. So here is my perfect five star review: I felt slightly rushed through the signup process, and the facility smells like farts. But then again, so does the whole neighborhood. It is what it is. I'll still store my stuff here until I have a reason not to.

Recommended: Yes

Nice property

Nice property, nice staff, good information

Recommended: Yes

Reliable friendly and assisted all my...

Reliable friendly and assisted all my needs. Couldn't ask for better professionalism

Recommended: Yes

Was a very nice experience

Was a very nice, personable transaction, He was fun to work with.

Recommended: Yes

I've used Public Storage facilities...

I've used Public Storage facilities previously. The features and conditions vary with the market, with the higher end markets being typically better maintained with a greater selection of amenities. I actually looked at several equally conveniently Public Storage locations on-line and visited two before renting a unit. I have always found staff pleasant, respectful, and knowledgeable about their facilities. During the rental process,they always offer to up-sell, but are never obnoxious. I'm temporarily storing household items during a move. Public Storage is a safe, convenient, and inexpensive alternative to living with a pile of boxes in the living room.

Recommended: Yes

Juanita Rocks!

I reserved online. Juanita called to confirm it the next day and we scheduled a walk through. She was the employee who rented me my unit. She called to follow up as well. She was thorough, kind, funny and efficient.

Recommended: Yes

Price of rental does not include rental ...

Price of rental does not include rental insurance. When quoting monthly cost, should include rental insurance. Caught off guard when service manager state, "oh by the way you are required rental insurance of $11.00 monthly on top of rental". This needs to be stated by customer service rep before making reservation.

Recommended: Yes

I was very impressed with the customer service I received, very professional and very detailed with explaining the contract. The storage unit that i received was very clean. The only thing i would suggest is maybe put in a light for the storage units especially with the shorter days coming.

Recommended: Yes

Kristina was awesome! Came and got everything done over my lunch break. She was personal and professional

Recommended: Yes

Lena was great. Shes bomb at what she does. She helped me with great service and makes good joke !

Recommended: Yes

Great experience

Ashley is the best. My family and I were in need of a storage unit asap and Ashley assisted us well. She's very friendly and has great customer service skills. The only issue is that the hours are not to my liking. I wish that the gate hours were until at least 10 pm rather than 9pm

Recommended: Yes

Courteous, attentive and detailed. I am feeling quite fortunate to have found a storage locker that is in the area I wanted, within my budget constraints, and attended by absolutely wonderful people. A thousand thanks to Brittany the property manager for making this little part of the current life transition I'm going through a complete breeze. She was able to ensure my storage needs were adequately met, that I fully understood all the small details of renting from PS, and hit her obviously mandated company sales pitches all while exuding a genuine warmth and personable character that completely set me at ease. As someone who can be as socially awkward as myself, I can honestly say it is very rare indeed for me to be made to feel comfortable so quickly while dealing with processes that I am unfamiliar with. I hope PS fully appreciates the quality employee they have in Brittany, and I would recommend this particular location to anyone for their storage needs without hesitation. Again, thank you so very much, and have a wonderful Thanksgiving!

Recommended: Yes

Issue of LOCKS

Your representatives needs to Inform customers prior to coming in to bring own lock OR they can purchase yours BEFORE you can complete the rental agreement...not when we are there and without a lock forcing us to buy yours if we are short on time as in my case.

Recommended: Yes

I thought the customer service was great !!

The customer service at this location was awesome I would recommend this place to anyone !!

Recommended: Yes

Good one!

Very handy at 8200 Marin Way, Lacey, WA. Safe, clean, friendly (Diane), and good value.

Recommended: Yes