Thomas Demoss
Oct 10, 2024
You may find a better facility but the employees are the diference
Not a stellar facility, not a poor or even mediocre one either the facility is adequate, cleaner than most of the storage places of similar vintage. The lady at the desk is where the difference lies. Open, engaging, sublimely competent made the entire experience easy and almost enjoyable
Recommended: Yes
E Hutchins
Feb 27, 2024
It's storage
It's just storage, but the folks are nice
Recommended: Yes
Stacey Williams
Feb 15, 2024
Pleasant check in process
The lady you checked me in was very, very nice.
Recommended: Yes
Tammy Gibble
Nov 22, 2023
Super nice and helpful staff!
Marty was great and so we’re his coworkers! This w
As perfect for storing a motorcycle surprise for my husband! The staff was so helpful and excited to be in on such a surprise. Everyone was great!
Recommended: Yes
Lee
Oct 12, 2023
Nice place
Low price, good customer service, and nice place.
Recommended: Yes
卡牡
Jul 12, 2023
The Staff Rocks
SmartStop storage has been very understanding to my situation. I advise all my friends to SmartStop.
Recommended: Yes
R. Allie
Jun 27, 2023
Excellent Office Manager Customer Service - She Knows Her Job Well!
Customer service was excellent with the fixed rental price. Office manager was very helpful and she provided additional help and information I needed to complete my rental agreement.
Recommended: Yes
Jeff
May 27, 2023
not worth the hassle
Gate hours are awful. Make sure that you're aware of them before you move in. You can only access your unit from 10a-2p on Sundays, only until 6p on weekdays.
My unit price increased from $75 to $175 after 3 months, so be ready for that, too.
Recommended: No
Bill
Mar 11, 2023
Good rates, good service and had available space. What's not to like.
Joelle was very helpful and attentive and kept my reservation open while I worked out some issues with getting a trailer ready to transport. Trailer storage area was a little scruffy, but hey, the rates were great.
Recommended: Yes
Vanessa Gordon
Sep 12, 2022
Excellent
Outstanding customer service speedy service very caring
Recommended: Yes
GERARD NAUMAN
Feb 09, 2021
We were able to use the storage immediately!
Its a clean facility and cheaper than many others that we looked at.
Recommended: Yes
Tara Leise
Jan 19, 2021
Easy, quick & nice
Easy quick and nice. No hassle.......
Recommended: Yes
Don
Apr 07, 2020
Clean & good people.
We have had a real good experience with the staff and our stars he unit is clean.
Recommended: Yes
Glen Tweet
Jan 12, 2020
Excellent help!
Both ladies that helped me were very friendly and informative. They answered all my questions, and it really helped me determine better what I needed
Recommended: Yes
Candace
Jan 11, 2020
Excellent friendly staff
Great place love it and affordable
Recommended: Yes
Kevin Tinsley
Sep 07, 2019
Great Staff
Had a last minute Boat storage emergency, called after hours and was connected to a answering service. Thought for sure I was getting set up for “extras”, was completely wrong. Received a friendly call in the am to confirm and was in & out in less than 45min with the Boat secure. Manager was awesome gave me a tour, zero B.S. fees walked away feeling I underpaid! Friendly place to stash treasure!!
Recommended: Yes
natalie
Aug 31, 2019
Nice place
Great customer service! She even waited after hours until I finish.
Recommended: Yes
Duke Walker
Jul 20, 2019
Rolled in with a reservation
and promptly made about 4 administrative changes. Onsite service handled it all like routine and got me done with a quickness.
Recommended: Yes
Kris
Jun 24, 2019
Is a great choice!
Everyone is real cool & knowledgeable.
Recommended: Yes
Jerry
Jun 19, 2019
Component
Nice for a storage facility in Puyallup WA.
Recommended: Yes
Janeen
Jun 19, 2019
Quality service, clean and secure facility!
I ran late when I made the reservation through Sparefoot. I had to go the next day. I was highly stressed as I moved out the night before and my belongings we're scattered amongst friends places and loaded in their vehicles. The facility was in the middle of changing their computer system out for a new one and stopped and helped me in the middle of their process. They could've had me wait or come back later but instead, they created a smoothe sailing experience to which I was finished in no time and getting to moving in. It was a hassle for those guys but they didn't hesitate to help me in my time of need. I highly recommend them to anyone needing self storage. They know the storage business and are very efficient customer oriented professionals Thanks guys!
Recommended: Yes
Maria F. Benavides
Jun 03, 2019
Diamond in the rough.Wonderful employees,great value.Just no 24 hr access,
I stumbled upon this place. The staff was great . Very helpful. I am going to move my other items from a different storage to this storage. The price is better, the employees are more informative, really look out for your best interest and the best deal possible. Only con was there is no 24 hour access and in my line of work and having a child evening hours work out best for me. That would be the only reason I switch to another storage company. I will still be looking for a place with 24 hour access and valued just like this place but for now I will stay here until I find a place with those options. But I'm happy with what I found and very pleased with the customer service.
Recommended: Yes
Caitlin
Dec 16, 2018
Good pricing, lacking customer service
Hard to get ahold of them on the phone
Recommended: Yes
Ashlea
Oct 29, 2018
Good storage
Friendly staff, nice storage units.
Recommended: Yes
Eddie
Aug 11, 2018
Quick, easy, great deal.
Great customer service, quick transaction. Clean and easy unit access, no hassles.
Recommended: Yes
Jomelia
Jul 18, 2018
Above and beyond service!
We were very happy with the customer service at SmartStop in Puyallup.
Recommended: Yes
