Astara
Oct 14, 2024
I felt relieved to find an RV parking space with them
They are reliable and straight forward to deal with and I also rent storage space with them
Recommended: Yes
Andrew Rainsford
Apr 02, 2023
Cool space
The storage unit is the perfect size for the household goods I have.
Recommended: Yes
E. Young
Feb 02, 2023
Exceptional customer service
I was provided exceptional customer service from the staff at Public Storage. The facility is well managed, secure and well maintained. The staff are very friendly, professional, knowledgeable, informative and helpful. From the moment I called to reserve my storage space to getting my keys and the gate code, the service was exceptional, making my move an smooth and easy transition. It was an absolute joy interacting with the Public Storage staff. Public Storage not only provides quality services, it also provides great products at very reasonable prices.
Recommended: Yes
Londa Davis
May 05, 2022
Stop taking money out my account.
Every two weeks public storage is taking money out of my account I Don’t like that.
Recommended: No
Yolanda Peoples
Jan 19, 2022
Smooth online transaction.
Excellent customer service.Easy access to unit.
Recommended: Yes
態整
Jan 05, 2022
Great experience
The rental process was pretty seamless and easy. Move in was very convenient, office staff was friendly and helpful. The unit was easy to find with maps and signage and was very clean. Better than expected!
Recommended: Yes
Kathryn
Dec 01, 2021
Super helpful!
Vivian was so friendly and incredibly helpful! It made all the difference.
Recommended: Yes
呆
Sep 14, 2021
Easy access and move-in
The staff were courteous on the phone when confirming my reservation. Everything went smoothly, and I received excellent instructions via email so that move-in was a breeze on the first day. Would it be nice to have gate access later than 6pm? Yes, but overall, I'm still very happy with choosing this facility.
Recommended: Yes
Makane
Apr 04, 2021
Good and clean secure facility
Really nice and clean and good customer service
Recommended: Yes
Deitra Garrett
Oct 21, 2020
My Public Storage experience and my home remodel project.
My experience with the Public Storage was helpful, pleasant, and life saving from all the chaos I experienced from my home remodel project. They made the process so much easier, and less stress for me, thanks Public Storage.
Recommended: Yes
畔祭慫
Sep 20, 2020
Monthly cost for closet space is...
Monthly cost for closet space is excessive! Newer access should be in place instead of keys to enter bldg pin pad, key codes
Recommended: Yes
Tracy G.
Sep 18, 2020
Carlos and Jose were awesome
Carlos and Jose were awesome! I was greeted right away; the guys were kind and professional. They did a great job of following safety guidelines and made me feel like a valued customer.
Recommended: Yes
Yvonne
Jul 07, 2020
Moving our office items into storage on...
Moving our office items into storage on behalf of my work was super easy, thanks to Jose and the MLK Public Storage team!
Recommended: Yes
Rod
May 15, 2020
all good so far
all good so far
Recommended: Yes
Chuck
May 14, 2020
Helpful is outside parking is all lined.
Helpful is outside parking is all lined.
Recommended: Yes
Lacy Russell
Apr 03, 2020
Outstanding service and value.
I received outstanding service with the manager at this location. I'm going through a tough time like most of us and was able to get a deal that fits into my budget.
Recommended: Yes
Jillian Adams
Apr 03, 2020
Service was prompt and thorough
Service was prompt and thorough. Patient and helpful.
Recommended: Yes
Darren White
Oct 30, 2019
Great customer service.
Great customer service.
Recommended: Yes
S. Floyd
Oct 30, 2019
Nikki was awesome
Nikki was awesome. She was patient and thorough with my questions. Excellent service
Recommended: Yes
Holly Isacko
Oct 16, 2019
Great experience ??
Great experience ??
Recommended: Yes
Gustav Erlank
Oct 09, 2019
Great venue near the airport
Great venue near the airport, well managed, extremely easy to book and reserve, sign-in and occupy. Brian was very helpful and friendly.
Recommended: Yes
Michael Ball
Jul 08, 2019
Brian the manager was outstanding
Brian the manager was outstanding, very informative and helpful in the process of getting the correct unit for my property.
Recommended: Yes
Kevin Quinn
Jun 25, 2019
The experience was great
The experience was great. Quick, easy and friendly folks working at the facility
Recommended: Yes
Customer P C:
May 06, 2019
Easy move-in
Easy move-in, helpful sales person.
Recommended: Yes
Alan
Apr 22, 2019
I'm a new renter at Public Storage
I'm a new renter at Public Storage. The employees are the bright spots in this company. Especially Katie and Justin. It was Katie's seeming concern for my needs and my budget, above her desire to make a sale that brought me back to Public Storage. Employees that look out for the customer are who I want to do business with. Justin was courteous and efficient. I came in with only 10 minutes to get things done. Justin had me in and out in 9. My only complaints are: Hours of access Confusing numbering of units and Location- it's very difficult to get in and out of this location.
Recommended: Yes
Jennifer Casey
Jan 03, 2019
I do not remember the lady's name but...
I do not remember the lady's name but she had longer brown hair she's a younger lady. Anyways I was in a hurry when I came in and she explained everything and showed us the unit and box options in a very timely matter. She was very nice. My experience was excellent.
Recommended: Yes
Not my problem is your unspoken company motto
Oct 10, 2018
Knowledge and compassion are 90% of Customer Service
First, we have a 28' travel trailer and your guy sent us down a path that is not designed for travel trailers. A tractor trailer, maybe. A box truck, sure. Not a travel trailer. We got hung up on a guard rail and then had to have a tow truck come help us get out. We should have known it was not going to get better but we proceeded to the front entrance determined to get our new toy safely parked and then found after getting to the end of your storage rows that we were too long to make the corner. We were all the way down the aisle. We got stuck and blew out the back right rear of our brand new (purchased the day before) new to us $18K Travel Trailer. We are now on a wait list to get repair work done and then will dread the exit. No idea how we are going to get out safely as your campus is not designed for a travel trailer of this size. You should have known this. After all we went through your staff left us hanging. No one checked in on us. It took us 6.5 hours to get parked in the designated spot. No one apologized for what we went through and no one offered to help. When asked for a cart ride to the bathroom from the top of the hill your guy went as fast as he could and almost lost my wife off the back of the cart. He could not be bothered. He said "we are short staffed today" and we never saw him again. We were exhausted and heart broken. We have waited 3 years to purchase a travel trailer and this destroyed us. We will never recommend a company that treats its customers like this. Never.
Recommended: No
Anita Hall
Sep 11, 2018
Nice clean climate control storage
Nice clean climate control storage. Carts available to transport items to upper level storage units. Nice friendly staff.
Recommended: Yes
態整
Aug 27, 2018
Great staff
Great staff clean facility
Recommended: Yes
Richard Gross
Jul 02, 2018
Overall a Good Experience
My experience in signing up for a unit was a good one overall. Brian was professional, courteous, and efficient. The only thing that bothered me was he told me twice that it was mandatory that I carry insurance to use the facility. I signed up for the cheapest insurance available. When I got home I had a chance to review the contract which stated the insurance offered at the facility is not required in order to store my goods there.
Recommended: Yes
Sari Palmer
Jun 29, 2018
Brian was really nice and made the move...
Brian was really nice and made the move in easy!
Recommended: Yes
Jason Bates
Jun 25, 2018
Excellent service
Excellent service, easy to work with.
Recommended: Yes
Analie Bautista
May 30, 2018
I had a great experienced and I would...
I had a great experienced and I would honestly referred it to my friends. This place is very convenient for me and my family. Safe and secure facility.
Recommended: Yes
Michael
May 21, 2018
Exemplary
Exemplary! Your Agents at your La Verne, Los Angeles County, California Location were very professional, helpful, patience, knowledgeable & extremely courteous. Your property is professionally maintained & clean. This will be my 2nd year utilizing this location for my personal items, while I am a student at the University of La Verne. This location has been honest, generous & trustworthy. Yes, trustworthy...I am able to fly home to Seattle and confident that my personal items are secure with no problems. Very pleasant experience. Very Impressed! Highly Recommended! Wishing all of you at Public Storage continuing great success! Thank you.
Recommended: Yes
Clarissa Knight
May 02, 2018
Great fast and bice
Great fast and bice
Recommended: Yes
Allen Manese
Apr 06, 2018
elevators are in need of some repairs
elevators are in need of some repairs
Recommended: Yes
Nicholas Albany
Feb 24, 2018
Love it great storage
Love it great storage
Recommended: Yes
Mario Williams
Oct 11, 2017
Okay I went online I picked out my ...
Okay I went online I picked out my storage unit the size and everything then I got a phone call back less than 5 minutes saying when do I want to come in and start moving in the unit and taking care of the paperwork well it took me a couple of days to do that before I got paid so when I did come in and everybody was happy cheerful and environment feel great the unit was a sad as I wanted because I'm not putting too much in but it's a v i v and small and if it's everything I need to put in right now because I have family coming from out of town I had to clean up the house but overall my salesperson was great wonderful she has good spirits and she's always upbeat and keeps everybody smiling so I want to thank you for the great experience at Public Storage this is Mario Williams Tukwila
Recommended: Yes
Kesten Davis
Sep 28, 2017
They Tate three and a half stars. While my unit is climate controlled and the office folks are friendly and helpful, they have tightened the building access hours to only the hours the office is open. The limited hours are a problem. They are however the only trouble I have with the place.
Recommended: Yes
Joseph Sedlachek
Sep 19, 2017
Awesome service
We have previously used other companies when living elsewhere. We were completely impressed with the cheerful professional service at Public Storage!
Recommended: Yes
Joe Sedlachek
Sep 16, 2017
The initial meeting here was amazing. Areil was skilled and personable. She explained everything very well. She smiled with genuine warmth. The unit was very clean and accessible. The upsell to packing products was graceful and effective. A terrific beginning.
Recommended: Yes
Charles Cotugno
Sep 05, 2017
Reese was a fantastic resource in helping me select the right unit and the entire staff has been nothing short of friendly and accommodating.
Recommended: Yes
Linda
Aug 17, 2017
Great experience
Diqqy was efficient, professional, thorough, and pleasant. We viewed the units I was interested in and did all necessary paperwork in about 45 minutes. The facility is clean and seems secure.
Recommended: Yes
Subrina Pollevann
Aug 05, 2017
Katie at Public Storage has such amazing service! After walking in to check out a storage space I had reserved to finding out someone else had snagged that spot Katie was able to find me another space and still give me the same price I had for my previous space! The Public Storage itself is very clean and has just what I needed for everything I needed to store.
Recommended: Yes
JGarcia-Scott
May 24, 2017
I'd have to say my experience with this ...
I'd have to say my experience with this public storage location has been pretty good with great customer service. The only complaint I would have is maybe they need to have someone on each shift be able to cut and replace locks versus having to wait until the district manager is on property. To be fair though they did cut and replace my lock in a timely manner. Other than that I'd recommend this location to everyone.
Recommended: Yes
Allison Simon
May 03, 2017
Public Storage cares about their customers.
Public Storage cares about their customers. They have the best bang for your bucks on this side of the town. I am highly recommending them because of their great customer service. As a first time customer, I didn't know what to expect. When I arrived at the store that morning, I was greeted warmly and immediately felt welcomed. The manager was very knowledgeable about their products and services. She listened attentively and helped me through the process. I am a satisfied customer.
Recommended: Yes
Tracy G.
May 02, 2017
Great service (especially the manager)
Great service (especially the manager), clean facility and very reasonable prices!
Recommended: Yes
Janice
Feb 08, 2017
Great staff!
Anthony is very professional and helpful. He helped me find the perfect unit for my needs at the perfect price. The facility has some potholes and a lot of puddles, so if you're loading/unloading in the rain, be sure to wear boots.
Recommended: Yes
Stefani Canda-Emery
Jan 05, 2017
Great customer service
Great customer service Alex was a great help.
Recommended: Yes
Angela Lister
Nov 26, 2016
Prices and Payments
My issues thus far are... prices are really high, and when the payments are due! I started my storage on 11/12/16... then after that I was informed that payment is due on the first of every month! Help me understand how that works?!? Smh
Recommended: Yes
Jay
Oct 12, 2016
Great service and facility, but marketing collateral needs more clarity
Very courteous and attentive staff - they deserve 5 stars. However, I wish the website and marketing collateral was more transparent about the fact that you are required to secure your unit with a cylinder lock versus being able to use a padlock. I would presume that most people don't have cylinder locks lying around the house, but you've probably got a padlock. I wasn't aware of the cylinder lock requirement until I was finalizing my agreement and was told that the cylinder was required in order to complete the agreement. I'd already brought my own padlock so at that point I pretty much had no choice, but to purchase their cylinder lock, which by the way is twice the price of similar locks at hardware stores. Shame on me for not thinking to ask about lock requirements, but this should really be more clear on the website and in other materials.
Recommended: Yes
Paula-Seattle,WA
Jul 05, 2016
Good Service
Make a reservation, goes a little faster
Recommended: Yes
Marija Bulatovic
Jun 30, 2016
Great!!!
Nice,clean,functional
Recommended: Yes
Bruce Faber
Feb 25, 2016
This whole process went way better than I was expecting
I hope that I do not get bombarded with ads for filling this out.
Recommended: Yes
D D
Aug 11, 2015
Very helpful
Cody at the 12th Ave Public Storage was very helpful and friendly. We got one unit to move most of the house into to get it ready to go on the market. We found that we need to get a second unit. Cody found one that was the correct size and just around the corner from our original unit.
Recommended: Yes
Janis Burge
Jun 30, 2015
Great service, great staff!
Everyone I spoke to, whether on the phone or in person, were very friendly and helpful. I received service in a friendly and professiona manner, and I was guided through the process in a way that was easy to understand...quite helpful to a first-timer like me!
Recommended: Yes
John Regan
Jun 16, 2015
Public Storage Move in
I have used the Public Storage facility in Renton, WA before and recently got a storage unit again. The customer service was good and all the charges were explained. Everything went smoothly.
Recommended: Yes
Eleanor Cado
Apr 15, 2015
Getting storage rental
The team was professional kind curtious and helpful.
Recommended: Yes
Annette We Nelson
Apr 02, 2015
Public Storage
so far, so good ;=}
Recommended: Yes
J.J.
Apr 01, 2015
Excellent!
I have been with Public Storage since 1995. I love it.
Recommended: Yes
Bridgette Knoll
Jun 03, 2014
I was provided with a stress-free experience.
Susan helped me out! She was knowledgeable, quick, and very nice. She made the process stress-free (which I needed)! I would recommend going to her!
Recommended: Yes
Joseph Weller
Apr 11, 2014
very helpful and convenient.
Great space, easily accessible, and secure. It was perfect for my short term use.
Recommended: Yes
John Loper
Feb 26, 2014
''' CAN'T U WAIT 4 #1 MORE DAY 2 GET PD. JUST #1 DAY-PRETTY PLEASE "
YES - I'M GET'N DISABILITY THROUGH THE V.A. & IT DOE'SENT COME UNTIL THE 3RD OF THE MONTH & I'M NOT VERY GD. ON THIS LAPTOP 2 PAY IT ONLINE SO IF I CAN'T FIGURE OUT HOW 2 PAY ONLINE I'VE GOT 2 MAKE A SPECIAL TRIP OVER 2 THE OFFICE 2 PAY THE BILL ( WEAR & TEAR ON TRUCK & GAS MONEY ) WHEN ALL U'D HAVE 2 DO IS WAIT #1 DAY 2 TAKE THE MONEY OUT OF MY ACCOUNT - IF U'SE COULD DO THAT IT WOULD REALLY HELP ME OUT - THANK YOU - SINCERLY john c loper ! p.s. - I'M SHURE I'M NOT THE ONLY #1 THAT FEELS THIS WAY !
Recommended: Yes
Connie Guay
Feb 26, 2014
Great Place
This is an excellent place to use for storage, They are all very Friendly in the office and try to accommodate every one. Every time I have gone in the office, they make it a joy to work with everyone in the office. I would recommend this storage to any of my Family or Friends.
Recommended: Yes
Thomas Hundley
Feb 26, 2014
Classy customer service ethic; top notch attitude and effort.
They treat their customers well, and they have a safe, clean facility. I like their approach to helping clients. I can tell they care about making sure that everything is just right
Recommended: Yes
Saturino Ramento
Feb 26, 2014
professionals, efficient, and friendly!
Public storage is easy and they are trustworthy
Recommended: Yes
