Wendi
Aug 09, 2024
Zero customer service- preventing loyal customers from getting discounts
The only reason they got any stars was because a prior manager was very nice and helpful.recently is exact opposite of that. I was moving to a larger unit & even though it was offered on MY account they did everything they could to prevent me from getting a discount or promotional rate. Like it was coming out of their personal pockets. They aren't interested in helping loyal customers which is stupid at best.i was told they don't really care about customer service because they're 93% full
Recommended: No
Penny lane
Jan 02, 2024
Great facility
Great place.
Good pricing for available units
Recommended: Yes
Melinda L Redmond
Oct 23, 2021
Exactly what you expect out of a storage What you image with NO HIDDEN FEES
The place was clean and well lit. Convienant and easy to find. I want to say his name is Aiden but I know it's not, I'm getting old and I forget names but he was so polite and mannerable with great customer service and listening skills. He had such patience when it came down to my insurance, oh did we have a time with THAT! You don't find that too much these days everybody is in such a rush to blow you off. He was Great Thank You young man.
Recommended: Yes
Bea Wo
Oct 03, 2021
Very helpful, Eamon was willing to stay after office hours when I was late
Long access hours is so important for customers to come only after work, with secured clean buildings.
Some others close at 9 pm , but at open space, after dark (7 pm) cannot stay long)
Recommended: Yes
Denae Webster
Mar 27, 2021
Great Service!!!
I rented a uHaul last Saturday and needed a truck again for this weekend. I didnтАЩt hesitate... I called Scott and Tristan and they had me set up for my uHaul in no time. Their kindness and great customer service I will never forget! Because of them, my moving days went so smooth. Thank you so much guys!!! ЁЯдй
Recommended: Yes
Francis
Jan 20, 2020
I was surprised the front security gate wouldnt be repaired or another wk..
The staff provided Great customer service and were professional and courteous. Despite they couldn't locate my online reservation and after I provided my copies. Finally, my reservation was identified. I began to think I was at the wrong facility.
Recommended: Yes
Hannah
Jan 15, 2020
Clean facility, great service
Had a great experience moving my things here. The site manager was extremely helpful, and the facility itself is clean and easy to move into (carts, good elevators, etc.). Thanks, all!
Recommended: Yes
Emily
Jan 11, 2020
Everything went smooth and the staff is very friendly and helpful.
Ive had to change storages two times this month and west coast has been the most helpful and best price so far. The facility is well maintained and I'm happy with my decision
Recommended: Yes
Samantha
Aug 21, 2019
Easy to work with and super friendly
I went in to do my move in paperwork and the manager working was amazing to deal with and very accommodating. Price for the enit was the best I found in the area plus got a month free. Would definitely recommend.
Recommended: Yes
Sang
Jul 31, 2019
Best price vest best quality
This was the best price for best quality for sure.
Recommended: Yes
Diana
Jul 28, 2019
All is good
All has started off good. Easy.
Recommended: Yes
Steve H
Jul 09, 2019
GREAT experience, location, facility, and staff !!!
GREAT experience, location, facility, and staff !!!
We watched this space get developed over the past few years, and were anxious for the storage facility to open.
Finally, our family had a major move and downsize event, and needed storage, and so we tried it out with a large unit.
EXCELLENT service, great, friendly staff who made it all seamless and easy even during a hectic moving day.
Will definitely recommend! Ask for Collin - he was terrific !
Recommended: Yes
Carol
Jun 18, 2019
Very clean facility and courteous help
Collin was very personable and helpful. There was one glitch with elevator access but he resolved it quickly and professionally. The facility is new and it was squeaky clean.
Recommended: Yes
Charli
Sep 18, 2018
Convenient place to store stuff
This is a conveniently located storage facility that seems to have excellent security. There is plenty of space to park a truck or van while unloading, there are carts for moving stuff, and there are elevators to take you up to the higher levels. You cannot store food in this facility, which is a good thing as it prevents pests. The facility seemed clean. Compared to places that were more central in Seattle, this place seemed to be cheaper.
Recommended: Yes
Katie Murray
Aug 26, 2018
Great Experience!
The woman working at the front desk is amazing. She's quick, friendly and extremely helpful. The location is ideal. The facility is clean and great. They have equipment to roll boxes up which was extremely helpful. I've enjoyed the experience. Thanks a bunch!
Recommended: Yes
Anup Bhatt
Jul 30, 2018
Safe and Secured electronically, fast, clean and easy to move in.
Safe and Secured electronically, fast, clean and easy to move in.
Recommended: Yes
Carla
Jun 03, 2018
Excellent facility with great security
Great staff and very clean. The facility has great security.
Recommended: Yes
David
May 06, 2018
Great, secure and clean facility for a great price
The unit was as advertised and the facility is brand new. The staff was great taking the time to give me a tour of the facility and unit. Then they quickly processed the paper work and explained all the pertinent details and answerd all my questions. Great storage place and experience.
Recommended: Yes
Neil
Dec 28, 2017
Clean, new, secure, friendly... what's not to like?
Pretty new facility, and noticeably cheaper than similar places just a mile or two away, because this place is just barely outside the Seattle city limits. Works for me!
Recommended: Yes
Heather
Nov 28, 2017
Such a great find on Moving Day!
We had to move to a 500 sq ft smaller place and wanted to store some items. I did a quick internet search and found West Coast Self Storage. It was a great price and nearby our new place. When we saw the facility and finushed the paperwork in a flash, we moved everything in that same day and were done in about an hour. It is a great clean location and convenient with elevators to our floor. Such a great find!
Recommended: Yes
慈汹祥
Sep 20, 2017
Great secure facility - easy to use
This was a very secure facility with state of the art technology for getting in and out and up to your unit. They supply everything you need and there is a store on the premises with boxes etc. if you need anything more.
Recommended: Yes
慚档
Sep 04, 2017
nice friendly manager.
Everything was clean and simple
Recommended: Yes
Abdu
Sep 03, 2017
The place look safer and cleaner
Having the camera all over it makes the place much better of course safe
Recommended: Yes
Jason
Sep 01, 2017
Easy check-in, friendly management
New clean facility, knowledgeable management, easy parking near elevators, easy access to unit with provided carts
Recommended: Yes
Erin
Aug 26, 2017
Great new storage facility - excellent condition and dedicated management
Excellent new affordable storage facility in the greater Seattle region. Very professional and dedicated manager. Great place!
Recommended: Yes
Anthony
Aug 22, 2017
So far very very good
Everything has been great so far, great introductory rate, facility works and is clean, the manager Jay is top notch
Recommended: Yes
Dylan
Aug 19, 2017
Easy and convenient
Check in was friendly, professional and fast ,facility was super clean. It was great to have carts to help with the move
Recommended: Yes
jamie
Jul 23, 2017
Best experience EVER!
Jay is the friendliest, most helpful employee I have ever had the pleasure of working with. Our move was one crazy event after another and his flexibility was so appreciated. Will definitely recommend.
Recommended: Yes
Stephen
Jul 14, 2017
Very clean
It was very clean and nice. The staff was also very friendly.
Recommended: Yes
