Public Storage - Tacoma - 9815 32nd Ave Ct S

Very clean and great assisting staff. Thank you.

Easy to reserve the space. Nice staff and very helpful. Great move in experience.

Recommended: Yes

Good start but bad price increase

I have 2 units, for 2 households. Everything was fine until after only 6 months they increase the first unit by $136 a month. Haven't got the increase on the 2nd unit yet as we've only had it 3 months. I am currently looking for another place.

Recommended: Yes

Good pricing and customer service

Quick move in, cool app features for access, good pricing for my 10x10 per month

Recommended: Yes

So far so good.

So far I am happy with Public Storage. I moved my belongings from Self storage because after 3 months they raised my rent an extra 130 dollars. I was assured that would not happen here. Hopefully it won't happen and I will be able to relax until I find a permanent place for the stuff that I unfortunately inherited from a family tragedy.

Recommended: Yes

Awesome

.v . . ..... ...

Recommended: Yes

Good experience

Professional, met expectations!

Recommended: Yes

Cheap & easy

I like that it was fast and easy, the price was right, drove out of my way for the price. I don't like that you have to get out and put in the gate code again to get out of the gate, however understandably so since they have vehicles stored their also.All in all "EASIEST" storage facility I've had in a long time.

Recommended: Yes

Easy fast & polite

Easy fast & polite

Recommended: Yes

Disappointed in billing system

Great customer service & very helpful employees however no discount on multiple storage rentals offered but would be a ? if offered also horrible billing system no matter when you start renting your storages they charge for the whole month.I rented 3 storages on the 12th day of the month and the new bill for all three storages would again be due on the first of the next month however a better system would be since I paid for rental of storage space on the 12th I should not have been billed again until the 12th of the next month for a full month of rental.

Recommended: Yes

Review

Very good customer service ,very knowledgeable & helpful with making my selections by allowing me to view the available units prior to purchase which made my rental experience pleasant. Definitely would recommend for service

Recommended: Yes

Great customer service

The customer service is amazing, the attendant was super helpful and very quick on response. The storage unit was easy to access and clean.

Recommended: Yes

It was very pleasent and I felt very...

It was very pleasent and I felt very welcomed

Recommended: Yes

The ladies that helped me are...

The ladies that helped me are awesome..the units are great..give those ladies a raise.they deserve it.

Recommended: Yes

Great customer service

Great customer service

Recommended: Yes

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff! Easy process and had exactly what I needed to fit my storage needs.

Recommended: Yes

Great location great staff great price

Great location great staff great price

Recommended: Yes

I had a wonderful interaction with Anna. She clearly explained everything in detail and made helpful suggestions regarding appropriate sizes of storage facilities on site. I would highly recommend this storage facility.

Recommended: Yes

Scott is cool funny and very helpful i just dont like how old the storage looks kinda has an oder i upgraded to a bigger storage same problem only different from the first one was my new storage had rat poison in every corner so now i kinda walk on my tippy toes ..... I HATE RATS!

Recommended: Yes

Scott is a very nice and helpful. He is on top of his game. He answered all my questions. Everytime I go in he is the best.

Recommended: Yes

Awesome experience

Scott is the perfect person for this position easy to talk knowledgeable about the job

Recommended: Yes

Good Experience

I've been really pleased with my experience at Public Storage. They made moving and signing a lease with them very easy.

Recommended: Yes

Excellent customer service

Loved Scott and his willingness and ability to help! Made moving so much easier

Recommended: Yes

Recovered Stolen Car

I was informed after having been missing and thought gone forever that my car had been stolen for almost a true five years. The late night phone call from the Sheriff's Department announced that they had found it. I couldn't believe it! I was shocked to say the least and could not sleep the entire night wondering how I would go about secure the vehicle knowing that I needed to act swiftly because I was two states away and knew that every additional day the car was not moved out of the towing yard, the charges would grow exponentially. I first called mom & pop storage facility's and quickly was turned down. My vehicle title, which I had left in storage in Washington State, I never thought a million years, I would see this vehicle again, so carrying the document with me seemed overly pretentious. However, when I presented my dire situation to the lady's at Tacoma South and North offices - Rebecca and Dee. They quickly went into action. They bounced off of each other to make sure that I could get my car into one of either of their properties. Prior to calling the local offices I had reserved a 10x20 space on your website, I believe it made my request a little easier showing this prior commitment. They told me that since my case was a bit extraordinary, they would allow the exception and went forward in trying to secure the already reserved space. Unfortunately, the vehicle that occupied the space I reserved, even though it showed it reserved, also reported that the new owner could not move it for another 3 days, so there was nowhere for my car to be placed. This proved to be a sticking point since there was also no 10x20 space at the North Public Storage site. Long story shortened; the two put their heads together and said they could get me into a 10x20 storage garage for $1.00 the first month and $201 thereafter. This is the route we followed through with to immediately place and secure the vehicle from the towing facility without compounding further impound fees. My only thought or complaint would be that while a reservation could be taken via your website, the reservation was not worthy of an actual empty space for me to truly occupy. Otherwise, nonetheless, a solution to the problem was found. Mission accomplished. The two lady's were exemplary throughout the process, They never lost sight or focus of the main objective. Ultimately, I save not only a huge amount of money but also time - I did not have to book an immediate flight out to secure my car. It is now safely housed inside your well guarded facility. This gives me great peace of mind. Thank you once again. Best Regards,

Recommended: Yes

Customer Service

I want to thank PS for having a wonderful employee named Lorena property # 08255. I was in need of storing my furniture as soon as possible and...Lorena was there to answer all my questions and take care of my needs. I was not aware that the property had an on-site manager 24 X 7. I immediately felt safe and very secure knowing my items would be guarded. Most important, I was very pleased by Lorena's smile and personality. She was outgoing and very pleasant. PS is very fortunate in having her in there employ. I'm glad I picked Public Storage.

Recommended: Yes

Public Store is very professional

Staff is friendly and place is good looking. The price could be more reasonable and I gather from thefts insurance is required.

Recommended: Yes

Great facility at a great price!

When I started looking for a storage facility I was shocked at how varied the prices were dependent on where the location was and the company. First I looked in Renton and then Lakewood because we moved from Lakewood to Renton. Was i ever surprised to find that prices in Renton were more than double that of Lakewood. I was also very happy to find on-line internet special which saved me a bundle. My only complaint is that the web site does not tell you to make sure and bring a lock for the facility or you are forced to buy one of theirs for a pretty steep price. The internet also did not warn you of the requirement to pay a monthly insurance fee. So beware.

Recommended: Yes